Tricy A.

Thomas
63 Village Avenue
Elmont, NY 11003
Mobile: 201-218-5608
Email: ttaeb7fa@westpost.net
Skills:
Dynamic, results focused with experience in developing and implementing competit
ive programs and services. Exceptional organizational, analytical and managerial
skills. Proven track record of exceeding service level, overall quality, custo
mer expectations/satisfaction and financial goals.
Core Competencies:
Project and process management
Excellent management and i
nterpersonal skills
Problem-solving, decision-making and conflict resolution
skills Superior communication skills
Superior communication skills
SLA/KPI monitoring/adherence
Supp
ly chain, procurement and vendor management Program or
client implementation
Professional Experience
APS Healthcare Inc. White Plains, NY
Enterprise Project Management Office 2009 2010
Achieving Project Goals: Managing and achieving project goals for initiatives.
Continuous Improvement: Leads specific critical continuous improvement efforts.
Managing Multiple Tasks/Responsibilities: Managing and achieving a multitude of
objectives simultaneously in an effective manner.
Training Skills: Exhibiting good customer engagement and coaching skills for pr
omoting adoption of Project Management and other initiatives across the organiza
tion.
Updating Knowledge: Keeping current in leading enterprise project management, c
onsulting, and healthcare strategies and practices. Supporting knowledge managem
ent practices to develop, document, inventory, and disseminate best practices wi
thin the departments.
Working Independently: Working independently and in conjunction with other indi
vidual and departments in situations of high complexity to achieve company goals
. Trusted to work within predefined goals and independently design and execute a
pproaches that meet those goals.
Analytical Skills & Decision Making: Highly skilled at researching highly compl
ex issues, formulating alternatives, analyzing benefits and risks, and facilitat
ing groups through a critical thinking process to arrive at a solution.
Coordination: Ensuring that all necessary work activities are coordinated with
other members of the company, with customers, vendors and other departments to e
nsure integration across the various initiatives.
Leadership Development: Through project successes, develop leadership skills an
d business acumen to position oneself for future leadership opportunities as the
y arise.
BMW of North America, LLC Woodcliff Lake, NJ
Project Management Office 2008 2009
Assist the Project Management Team by establishing realistic tasks and activiti
es for projects, anticipating basic resource needs, identifying and break work d
own into discrete and measurable tasks, defining dependencies, planning activiti
es and tasks, organizing work for assignments and responsibilities and tracking
project deliverables.
Act as Liaison between Project Management and Project Team by collecting and co
ordinating project related data, assisting the PMO with rolling out proper proce
dures / practices and documenting project processes and procedures.
 Project Analysis by document verification, project reports, assist with Microso
ft Project Plans, project resource allocation reports and project resource usage
reports
Define/Use of Project Management Tools/Methodology by using Microsoft Suite, mo
nitoring resource time and productivity, mentoring and monitoring other team mem
bers as required, establish/maintain regular communication w/ team using all ava
ilable media, assist Project Managers with project audits, preparing project bin
ders, conducting and documenting lessons learned.
Facilitation / Liaison by assisting the Project Manager with coordinating and f
acilitating weekly status meetings, maintaining clear and ongoing communication
with project members and assisting the Project Manager about project plan, tasks
, and objectives regularly.
SAP End User Pre Implementation/Go Live Support and Training co- Facilitator.
GlobalServe Inc. Valhalla, NY
Client/Project Management Supervisor 2007 2008
Responsibilities included the following:
o Assist the Director of Client Management with client requirement analysis in o
rder to design solutions to meet client business objectives and ensures GlobalSe
rves successful delivery of quality project management and managed service solut
ions.
o Manage new hire orientation and mentor throughout on boarding process.
o Serve as a point of escalation for all members of the Client/Project Managemen
t team (internal and external).
o Attend Proposal Review Committee meetings, representing the Client/Project Man
agement Director, as requested.
o Ensure all monthly clients invoicing is complete by the first business day of
each month. Reconciliation of account specific accounts payable.
o Full Client/Project management allocation to Client Management team.
o Provide creative account management to the customer and internal teams in orde
r to meet service levels.
Assists the Director of Client/Project Management in collating information rela
ting to:
o Client revenue projections.
o Meeting revenue and client contribution targets.
o Growing client revenues (with targets).
o Client satisfaction / issues resolution / escalation.
o Client invoicing and collections.
o Interviewing and selecting new hires for the team.
o Quarterly MBO performance evaluations, as well as training and professional de
velopment recommendations.
Job responsibilities maintained as Client/Project Manager as documented in the
heading below.
GlobalServe Inc. Valhalla, NY
Client/Project Manager 2005 2007
Client Allocation: Worldspan Technologies by TravelPort, Air Products, Valeant
Pharma, Merck MedCo, Bristol Myers Squibb, Watson Wyatt, Russell Reynolds and SA
IC.
Responsibilities included the following:
o Manage all implementation projects for new and existing Fortune 500 customers.
o Conduct project definition workshops, create and maintain project charters, pr
oject plans, status reports, meeting agendas, as well as to maintain ongoing bud
geting and revenue related documentation, reviewed monthly quarterly and annuall
y.
o Work with GlobalServe support teams to define project team and initiate implem
entation project. This includes project kick-off and weekly progress meetings t
hroughout the project life cycle. Responsible to create meeting agendas and pos
t meeting notes for distribution to the project team. Provide pre-sales support
to both Direct and Channel Sales Teams by providing software demonstrations, an
d assistance preparing and reviewing project proposals.
o Conduct gap analysis, risk management and business impact workshops for all pr
ojects, and to work with the project team to create and document gap and risk mi
tigation planning.
o Design and depict relevant workflows, escalation paths and other related proce
ss.
o Define and ensure the projects training plan for both the client and related s
uppliers is executed by GlobalServes training team.
o Manage transition planning to move project into steady state operational suppo
rt by collaborating with the project team, project sponsor, key stakeholders and
technical resources within the clients organization.
o Communication management through all relevant levels of the clients organizati
on, including communication with client executives, project sponsor and key stak
eholders.
o Manage ongoing client relationship management as well as identification of bas
e revenue expansion opportunities. Including but not limited to maximizing serv
ices utilization (users, content, spend volume & frequency), span & control and
expansion of engagement.
o Ensure all projects and ongoing steady state engagements are being successfull
y managed to meet agreed contractual obligations and achieve a high degree of cu
stomer satisfaction. This includes the monthly, quarterly and annual review and
reporting of ongoing performance metrics.
o Ensure that internal GlobalServe teams are working effectively to resolve any
client related issues and that appropriate client communications are taking plac
e.
o Create monthly client status reports for the Director of Client/Project Manage
ment including project status, account P&L, operational status and revenue expan
sion opportunities. Responsible to attend weekly Client/Project Management team
meetings.
o Ensure allocated client invoicing is complete by the first business day of eac
h month.
GlobalServe Inc. Valhalla, NY
Service Delivery Manager 2001 2005
Responsibilities included the following:
o Specific client day to day operations, project coordination and the resolution
of all transaction or service related questions and issues.
o Ensure that all issues were resolved within defined SLAs and ensuring a high d
egree of customer satisfaction.
o Document and provide invoicing data to appropriate Client/Project Manager.
o Perform client training during project implementations.
As a procurement and service specialist, responsible for elaboration and implem
entation of operational strategies; procurement planning and continuous monitori
ng. Efficient management of procurement and service processes.
Elaboration, introduction and implementation of sourcing strategy and e-procure
ment tools.
GlobalServe Inc. Valhalla, NY
Supply Chain Manager Asia Pacific 2002 2003
Act as project team resource/liaison for client projects, implementations and e
nsure supply base is in place to support customer bids and quotes globally.
Responsibilities included the following:
o Create contractual partnership with resellers all over the globe to meet custo
mer requirement.
o Ensure that suppliers performance is monitored globally through a uniform docu
mented process.
o Maintain a registry of suppliers key contacts, certifications, contract status
, SLA performance etc.
o Build supply chain contacts in all regions and then specifically Asia/Pacific
to support GlobalServe standard offerings in concert with strategy as developed.
Responsible to create, grow and solidify relationships with top supply chain p
artners.
o Serve as a point of escalation within the supply chain and to the other busine
ss disciplines.
Professional Training and Competencies
Project Management Fundamentals American Management Association
Microsoft Suite, @Task, SharePoint, SAP system,
Education
Rutgers University Bachelors in Information Systems attended from 1995-2001
Business Project Management Certificate from Kaplan University 2010