EDWIN MONTAGUE

7011 N. Wall * Spokane, WA 99208

em647014@westpost.net * (509) 270-3116
MANAGEMENT PROFESSIONAL
Leadership & Team Building * Retail Operations * Sales & Revenue Grow
th
Inspiring, results-focused Manager with distinguished experience in leading team
s to deliver multimillion dollar sales and customer service excellence in the dy
namic retail industry, propelling company market share and revenue growth. Exper
tise in penetrating and expanding company presence in new markets, identifying g
rowth opportunities, and initiating strategic business alliances. Practical team
leader, with a talent for building and retaining high-caliber teams. Understand
ing of both big box and specialty retail formats.
CORE COMPETENCIES
* Innovative Leadership
* Team Training / Motivation
* Staff Development / Mentoring * Distribution Management
* Retail Sales & Merchandising
* Customer Service & Retention * Financial Management
* Multi-Unit Management
* Change Management
PROFESSIONAL EXPERIENCE
EXPRESS LOCATIONS / T-MOBILE - Spokane, WA
10/2009 - Present
Market Manager
Promoted to Market Manager, Eastern Washington and Northern Idaho. Have consiste
ntly performed above sales and customer service targets. Strong emphasis on deve
loping store leadership to drive sales growth.
Key Achievements:
- Responsible for the sales performance of all Express Location / T-Mobile store
s in Eastern Washington and Northern Idaho. A total of eight stores with sales o
f over $3.5M per year.
- Led the successful build out, grand opening and ramp up of three new stores in
less than five months.
- Achieved sales, conversion and customer service goals far in excess of those a
chieved by T-Mobile retail stores. (Average of 40% increase in gross profit)
- Developed and implemented a training and development program for all managers
and assistant managers and high potential associates in my region.
- Created a recognition program, modeled after the program I developed at Old Na
vy, designed to recognize exceptional sales performance as well as customer serv
ice excellence.
- Successfully launched the "Even More" program, the biggest strategic shift in
T-Mobiles history and a fundamental shift in the cell phone industry.
EXPRESS LOCATIONS / T-MOBILE - Spokane, WA
11/2008-11/2009
Retail Store Manger
Number one rates retail sales manager in the Spokane Market. Led and developed a
n outstanding team of sales driven individuals who met or exceeded company perfo
rmance indicators every month. Was responsible for market training initiatives a
s well as supporting the market when District Manager was out.
Key Achievements:
- Increase sales an average of 20% each month since Express Locations took over
operation of T-Mobile Stores.
- Have been the only store in the entire company to successfully hit my numbers
in all key performance indicators every month since Express took control. (acces
sories, activations, features and customer service)
- Have had an average customer rating of 95% since taking over store.
- Have had five direct reports promoted into management positions. Two into assi
stant manager positions and three into a store manager position
- Have accepted the role of market training manager and successfully on-boarded
over a dozen new hire for Express.
- Have rehabilitated two struggling sales associated from other store to perform
in the top 10% of the company.
- Was one of only two managers to be accepted into Express Club receiving a trip
to Mexico as a prize.
WESTERN ADVENTURE SPORTS - Spokane, WA 2002-2008
Managing Partner
Start-up company established to target niche market in high quality, low priced
paintball equipment.
Managed close-knit, productive team in complete business operations, successfull
y penetrating target market and expanding market share to fuel profit performanc
e. Coordinated business planning and implementation, sales and marketing, custom
er service and account management, purchasing and stock management, and general
administrative and financial activities.
Key Achievements:
* Spiraled sales each month since inception, and successfully expanded operation
s to include a strong retail Internet presence, continually driving market share
and revenue growth.
* Pioneered originating business policies and strategy, inventory procedures and
marketing initiatives.
* Introduced a customer loyalty program that increased sales by 15% in two month
s.
* Captured 30% of the Spokane paintball market after opening our Francis store.
* Developed three key associates in the areas of store management, finance and m
arketing
BANK OF AMERICA - Spokane, WA 11/2006-12/2007
Banking Center Manager
Established Bank
Directly responsible for directing a highly skilled team of bank associates to r
each and exceed sales and customer service targets. Recruit, coach, hire, train,
motivate and manage a staff of twelve. Professionally handle customer service i
ssues as well as operations compliance.
Key Achievements:
* Built a team of highly capable associates
* Turned around sales to get the banking center back on track
* Improved customer experience results by 9 points.
* Was instrumental in the promotion of three key associates in the banking cente
r.
* Maintained top 10% (company wide) in controllable expenses
GAP, INC. / OLD NAVY - Wenatchee, WA 9/2004-9/2006
Customer Service Manager / Assistant Manager
Established retail company.
Direct committed team of 30 in complete operations of busy retail store to succe
ssfully drive sales, market share and profit performance. Recruit, hire, train,
schedule, motivate, supervise and performance manage staff. Coordinate sales and
customer service, and logistics including stock management, receiving, replenis
hment and markdown compliance. Handle administrative and financial functions inc
luding payroll processing. Key Achievements:
* Built a strong team of high caliber staff, significantly reducing turnover fro
m 146% to just 47%, despite absence of a General Manager for 9 months, by active
ly training and inspiring staff.
* Propelled sales to new heights, recognized as only store in entire district to
attain challenging Old Navy Card goal with enviable result of 115%. Previous in
cumbents attained less than 60%.
* Boosted staff productivity and job satisfaction via clever introduction of inn
ovative 'Milestones Program', identifying and rewarding staff for sales and cust
omer service excellence.
* Elevated customer service scores by 30% since assuming role of Customer Servic
e Manager via creation and implementation of key service driver initiative.
Previous performance excellence as Warehouse Manager, managing team of 5 in busy
warehouse operations, and successfully reducing late shipments from 4 per day t
o zero. Also two years as an Assistant Store Manager with Wal-Mart Stores Inc. w
here I managed over $20M in sales and was responsible for a staff of eighty.
EDUCATION AND CREDENTIALS
Master of Business Administration (MBA) * Webster University - St Louis, MO (200
3-Present)
Emphasis in Retail Management, GPA 3.7
Applied coursework in disciplines including Statistical Analysis, Advanced Corpo
rate Finance, Operations Management, Corporate Strategy, Economics and Manageria
l Accounting
Bachelor of Science in Management (BS) * Park University (2002)
Graduated Magna cum Laude, GPA 3.8
Accepted into Pinnacle National Honor Society of 4 Year College
Associate of Science in Management (AS) * Spokane Community College (2000)
Major in Marketing & Business, GPA 3.75 * Member, Phi Theta Kappa International
Honor Society