Central Board of Secondary Education

Shiksha Kendra, 2, Community Centre, Preet Vihar, Vikas Marg, Delhi-92.

22.05.2011

PRESS NOTE
POST RESULT CBSE ANNUAL COUNSELLING IIND PHASE FROM
23RD MAY TO 6TH JUNE 2011

The Second phase (post result) of CBSE counseling will begin from
the 23rd May and will continue upto 6th June 2011. This is the 14th
consecutive year that CBSE will be providing counseling services to students
and parents to overcome post result stress and anxiety.

The CBSE counseling is an outreach programme which is carefully

designed keeping the heterogeneity of students’ population and geographical
spread. Multiple modes of communication such as telephonic counseling,
Interactive Voice Response System (IVRS) and CBSE website will be used to
reach out to more and more examinees during this phase.

1. CBSE TELE COUNSELLING

CBSE started this pioneering community work 14 years back in 1998 for
the first time. The highlights of CBSE Tele-counselling are:

(i) It is offered by trained counselors and Principals from within CBSE

affiliated schools located in and outside India.
(ii) It is a voluntary, free of cost service provided by the participants.

This year 36 Principals, trained counselors from CBSE affiliated government

and private schools and few psychologist will participate in Tele-Counseling and
address psychological problems of the students. 32 of them are available in
India while 4 are located in Dubai, Doha Qatar, Kuwait.

Centralized Toll Free Access in India

Students can dial a toll free number 1800 11 7002 from any part of the
country which will give centralized access to CBSE helpline. While the general
queries will be answered by the operators, students will be connected to the
principals or counselors in case of exam related anxiety or stress.

Counselling for Specially Abled Children

For the third year CBSE has arranged to provide counseling to specially abled
children to take care of the needs and anxiety of special children.

2. IVRS:

First to be introduced by any Board of Education in the

country, CBSE has made a unique effort to provide tele-counseling through
Interactive Voice Response System (IVRS) mode. The service is available for the
sixth consecutive year on BSNL on 1250102. For Reliance users the service will
be available on 55500102.

3. CBSE WEBSITE:

Techniques to cope with result related anxiety is also provided at the

CBSE website www.cbse.nic.in by accessing icon Helpline.

(RAMA SHARMA)
PUBLIC RELATIONS OFFICER
TELEFAX NO – 22440083
E.MAIL- rs.cbse@gmail.com