Ralph A.

Cardone
120 SIMONE DRIVE
POUGHKEEPSIE, NEW YORK 12603
Phone: (845) 471-1084
E-mail: rc22259@optonline.net
SUMMARY OF QUALIFICATIONS
Dedicated and accomplished professional offering extensive experience in Technic
al Writing, Digital Content Development, Computer Based Training Curricula, Docu
ment Design, and Application Support.
Diversified industry experience including Software,Telecommunications, Wireless
and Aircraft industries. Adept with Technical Writing of engineering and softwar
e development documentation. Skilled with problem solving, process implementatio
n, graphics and Web content. Strong technical aptitude. Cross-functional experti
se in application support, project management, networking, sales, marketing and
end-user training. Effective interviewing and organizational skills. Detail-orie
nted. Quick learner of software applications and technical writing and tools. Ab
ility to author and present concise and easy-to-read communications and solution
s.
Experience managing all aspects of the documentation development process and di
gital content.
PLATFORMS: Windows 3.1X / 95 / 98 / NT / 2000 / XP/ Vista or Apple OS
10.X operating systems.
TECHNICAL PUBLICATIONS AND MULTIMEDIA TOOLS: Microsoft Office
97/2000/XP/2003/2007 suite including Word, PowerPoint, Excel, Outlook
and Access. Microsoft Visual Basic for Outlook forms and Word. Visio
Enterprise and Visio Professional. Adobe FrameMaker and PageMaker.
Corel WordPerfect, CorelDraw, Corel Photo-paint. Symantec SnagIt
(image, text capture software) and Camtasia Studio (video capture
software). Help Desk software. Trainer soft 8 CBT software. Tortoise
SVN Revision control/version control/source control software for
Windows. Expertise with Adobe RoboHelp 7 online help software. Adobe
Web Premium Suite CS4 including Dreamweaver, Flash, Photoshop,
Illustrator, and Acrobat Professional. Apple Final Cut Express Video
Editor.
PROFESSIONAL EXPERIENCE
QAS EXPERIAN (Formerly IST) White Plains, NY, Senior Technical
Writer-Marketing Specialist; 2006-present
* Generate web content for company website
* Generate Flash web demonstrations, web news releases, newsletters,
e-mail blasts, and product data sheets.
* Design and write Online Help systems, User Guides, White Papers,
and Web help, for Data Quality software.
* Established and enforce website standards including templates,
website branding, content standards and other design guidelines.
Use Dreamweaver in the development of web content.
* Write, edit articles, produce and distribute quarterly newsletter
to over three thousand clients.
* Developed internal processes for the review of documentation and
website content. Write, edit articles, produce and distribute
quarterly newsletter to over three thousand clients.
* Responsible for Google Analytics and Google Ad Words accounts and
 provide reports and suggestions to superiors on website traffic
statistics and ad campaigns.
* Interview developers and work with teams of developers to document
APIs for Java, VB.NET, ASP, ASP.NET, C#, C, C++, PHP, Perl,
COBOL, PL/SQL, T-SQL, and DB2 programming environments.

TADIRAN TELECOM, INC., Port Washington, NY, Documentation

Specialist-CBT Developer; 2003-2006
* Successful record of experience designing, writing and generating
Installation Guides, User Guides, System Administrator Guides and
Pocket Guides for Tadiran iVMF, uCMC and Simplicity Integrated
Voice Mail systems and the Emerald ICE Digital Key system.
* Managed and coordinated team members in the development of
Computer Based Training (CBT) courses for the Coral IPX PBX
product line as well as the Emerald ICE Key system.
* Diversified experience writing Engineering Notices for installing,
upgrading software and assimilating Voice Over IP (VolP) Telephone
products within network configurations.
* Designed, implemented and maintain a searchable Technical Manual
repository on corporate web site.
* Designed, implemented and administer a searchable Discussion Forum
on the corporate web site.
i3 MOBILE, INC., Stamford, CT, Senior Technical Writer; 2000-2003
* Researched, designed and wrote a White Paper for an Intercarrier
Wireless Network Alerting product, specifications and architecture
documentation for Pronto personal voice assistant, an Interactive
Voice Response (IVR) product specification for AT&T Wireless, and
a Wireless Portal for Voicestream Wireless.
* Designed and wrote Internet Portal specifications
* Implemented and maintained documentation repository and version
control using Visual Source Safe.
* Implemented and coordinated a documentation review process.
* Prepared training materials and conducted in-house training
sessions on the use of Visio, Word and Powerpoint.
* Edited graphical Data Models with Embarcadero Studio.
* Designed MS Outlook forms and Word templates using Visual Basic.
* Generated man-hour estimates, scheduled jobs and distributed work
to consultant Technical Writers.
RTS WIRELESS, Plainview, NY, Senior Technical Writer ; 1997-2000

* Researched, interviewed software developers and generated PC

graphics to document a Wireless Networking Reference Manual for
use with an SMS/MR Interface Application
* Documented the Advantage^TM Wireless Internet Gateway product, the
Load Sentry wireless alert monitoring product, a Voicestream
Wireless Internet Gateway application and a multi-lingual IVR
(Interactive Voice Response) application for PageNet.
IN-TOUCH, INC., Melville, NY, Technical Writer; 1996-1997
* Documented a UNIX-based, report-generating IT Select product.
* Designed and produced a PC keyboard Help Template for a
UNIX-based, In-Touch II product.
* Initialized research and development of On-line Help using
Doc-To-Help software for Point of Sale product. Developed a
 documentation inventory and distribution database using MS Access
97.
DAYTON T. BROWN, INC., Bohemia, NY, Technical Writer ; 1994-1996
* Wrote Organizational Level Maintenance Manuals for a US Air Force
Special Operations C-130 aircraft.
* Trained staff on MS Word 95 and PageMaker 6 reducing Technical
Manual turn-around time by 50%.
* Developed PC graphics using CorelDraw eliminating manual
illustration and reducing time by 50%.
SULZER-METCO, INC., Westbury, NY, Production Supervisor; 1988-1994
* Established Desktop Publishing in the Technical Writing group.
Trained Technical Writers in the use of Adobe PageMaker 5.
Eliminated typesetting costs. Reduced production time by 100%.
* Wrote and maintained User Manuals and public relations literature
for Thermal Spraying Equipment and a User Guide and Programming
Manual on the use of the AR2000 Thermal Spray Robot.
* Prepared Illustrated Parts Breakdown (IPB) Manuals for Thermal
Spraying Equipment.
* Prepared color separations for the production of 4-color process
printing of company literature.
References and Portfolio available upon request.