ERWIN B.

JACKSON
5210 3rd Street, NE, Apt. T-07 * Washington, DC 20011 * Phone: 5711.629.0040 *
RESTAURANT SERVICE SPECIALIST
Talented and results-oriented restaurant/customer service professional with 10+
years of excellence in the restaurant & food, and hospitality industries dedicat
ed to providing impeccable customer service, a pleasurable dining experience wit
h natural pose and a friendly demeanor.
Service Profile:
* Reputation for putting guests at ease, handling large crowds and maintaining
composure in stressful situations
* Talented in lifting and carrying large amounts of food safely, securely, and
gracefully
* Incredible memory with proven ability to quickly learn all aspects of a new m
enu and specialties
* Dedicated to maintaining a clean dining room and adhering to all safety and l
egal standards
* History of providing clear, polite, and positive communication with diverse g
uests and co-workers to ensure seamless order placement
PROFESSIONAL SERVICE EXPERIENCE
LOGAN'S TAVERN - Washington, DC 4/2010 to Present
Restaurant Food Server
Describe menu items/daily specials in detail and provide recommendations when re
quested; accurately relay the various ingredients and cooking methods employed.
Handle cash, bus tables, and input orders. Inspect the ID of patrons to ensure m
inimum age requirements for consumption of alcoholic beverages are always met. S
erve food courses and alcoholic beverages to guests. Set tables according to typ
e of event and service standards. Answer questions on menu selections. Communica
te with the kitchen regarding menu questions, the length of wait, re-cook orders
, and product availability. Communicate additional meal requirements, allergies,
dietary needs, and special requests to the kitchen.
Selected Achievements:
* Maintained 100% compliance to all standards; Ensured safety of guests and ass
ociates by completing training for food safety and restaurant safety Guidelines.
* Successfully completed long shifts of over 16 hours without appearing tired.
HOMEFIX CORPORATION - Fairfax, VA 9/2009 to 4/2010
Appointment Setter
Provided sales support by contacting potential customers and arranging sales cal
ls for an organization specializing in exterior home improvements. Responsible f
or generating interest and appointments which were then followed up by a sales p
rofessional. Tracked records of prospective clients and of their productivity. C
onducted outgoing calls to homeowners and commercial customers (new and existing
). Maintained quota requiring a specific number of contacts per day.
Selected Achievements:
* Made approximately 100 calls per day
* Averaged 5 appointments per hour.
INFORMATION EXPERTS - Reston, VA 2/2009 to 6/2009
Survey Screener
Provided support to the Internal Revenue Service (IRS) Volunteer Income Tax Assi
stance (VITA) Program. Performed screening for all taxpayers who were requesting
assistance at the various national sites to identify what type of return and ta
x schedules each customer will need assistance with and to ensure the taxpayer h
as the necessary information required to complete his/her return. Ensure all cli
ents sign in or have an appointment. Greet all taxpayers visiting the site to cr
eate a pleasant atmosphere. Assist taxpayers with basic tax law questions. Surve
y customers to determine the type of assistance they will be needing and the tax
forms that will be required to complete their tax return. Ensure the taxpayer h
as brought the necessary information (e.g. W-2, 1099's, last year's return) from
which a tax return can be completed. Make copies of client social security card
s and identification documents. Complete taxpayer information sheet for Voluntee
r Preparer's reference. Match customers to available tax preparers. Monitor site
traffic to ensure that sufficient time is allowed for all taxpayers being check
ed in at the site to receive assistance. Refer customers with complex returns to
a tax preparer. Maintain confidentiality of customer information. Assist volunt
eer tax assistors as needed. Ensure that adequate supply of key forms is availab
le, making additional copies as needed.
Selected Achievements:
* Screen clients in person and online to ensure that all households have inform
ation about the Tax Return and Preparedness Program
* Provided daily status updates and statistical reports on progress to Project
Manager.
GORDON BIERSCH BREWERY RESTAURANT - McLean, VA 4/2007 to 1/2009
Restaurant Food Server
Provided superior guest service, friendliness, and restaurant cleanliness using
the restaurants proven systems and routines; promptly greeted guests and took or
ders. Accurately prepared itemized checks and discretely handled payment complic
ations. Bused tables and stocked service areas with supplies. Assisted food prep
arers in order completion by informing chefs of client preferences and immediate
response upon food call; handled two sections of restaurant with punctual, frie
ndly service for new and current customers.
Selected Achievements:
* Developed repeat business by establishing close and lasting relationships wit
h customers.
* Ensured that all expectations were met and exceeded by actively checking up w
ith and quickly correcting issues.
MAGGIANO'S LITTLE ITALY - McLean, VA 9/2006 to 3/2007
Restaurant Food Server
Assisted clients in menu decisions; provided consistent prompt, friendly service
. Assisted Assistant Manager in closing restaurant; maintained cleanliness in di
ning area. Participated in monthly staff meetings and training sessions. Receive
d the orders from waiters, supply them to the kitchen, prepared the plates and a
rrange their distribution on the specific table. Kept the records of available f
ood items and arrange those which are like to be finished. Ensured complete clea
nliness and hygiene and that all kinds of food items are served hot and afresh w
ith their natural aroma and taste.
Selected Achievements:
* Increase sales by 3% due to diligence, friendly service, and prompt responses
to inquiries.
* Consistently exceed sales goals by effectively managing sections and multi-ta
sking.
AMERICAN TAP ROOM - Reston, VA 9/2004 to 8/2006
Bartender
Responsible for maintaining proper and adequate set-up of the bar on a daily bas
is (i.e., requisitioning and stocking of all beer, wine, spirits, paper products
, straws and stirrers, condiments and produce based on projections from the dail
y functions sheet). Greeted guests in a courteous and friendly manner, promoted
and document orders for drinks; mixed, garnished and present drinks using standa
rd ingredient recipes and practicing prudent portion control. Abided by all Stat
e and Federal requirements pertaining to serving alcoholic beverages; input orde
rs into a register at the point of sale and creates a check for each guest, incl
uding those served by other beverage servers, to maintain accountability of all
beverages served.
Selected Achievements:
* Increased sales by 2% with client retention techniques.
* Provided excellent verbal communication skills, high degree of service orient
ation, positive attitude and ability to multi task.
SILVER DINER - Merrifield, VA 6/1999 to 8/2004
Restaurant Food Server
Responsible for taking food orders and delivering beverage orders; ensuring resi
dent satisfaction; assisting with bussing and resetting tables and providing qui
ck, efficient, pleasant delivery of food ensuring the quality standards and serv
ice are being delivered.
Selected Achievements:
* Demonstrated immense ability to lift trays of food or food items weighing up
to 30 lbs. on a regular and continuing basis.
* Possess remarkable ability to push and pull carts and equipment weighing up t
o 250 lbs. frequently.
RMH TELESERVICES - Delran, NJ 2/1998 to 5/1999
Customer Sales Representative
Created new and repeat sales by providing product and technical information. Rec
ommended specific product by determining customer requirements and expectations
and provided alternate products based on cost, availability or specifications.
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Operating Systems (Windows XP, 2007, 2003)
Internet Explorer
EDUCATION & TRAINING
Electrical Wiring Certification Program, Albuquerque Job Corps, Albuquerque, NM
- 1997
High School GED