Quentin Zavala, M.S.

2033 Shipway Avenue, Long Beach, CA 90815

qzb3fe04@westpost.net
562-430-0217 (home phone), 562-841-3149 (cell phone)

EDUCATION
California State University of Long Beach
Master of Science in Criminal Justice/August 2005
Dissertation: "Domestic Violence In Police Families"
Honors: "Outstanding Thesis of The Year Award" from the College of Health & Huma
n Services (2006)
California State University of Long Beach
Bachelor of Arts in Sociology;May 1999
Areas of Concentration: Social Deviance
Honors: Magna Cum Laude, Phi Beta Kappa
ANALYST WORK EXPERIENCE
Kaiser Permanente; 61,000 per year; May 2008 to June 2010
Sr. Analyst for Sales Strategy and Operational Performance

Involved in performing project and time management to balance workload especiall

y regarding a monthly business dashboard production. The process consisted of
data mining and query development with SQL, MS Access and using Excel for report
ing business performance metrics. Procuring and merging data from disparate leg
acy database systems with MS Access to assist in the reporting of business perfo
rmance and the variances. Interfacing with a moderately sized department (i.e.,
Sales Strategy and Operational Performance) with personnel including Account Ex
ecutives, Project Managers, and a group of other analysts to communicate needs f
or business performance reporting. Working with other analysts to share ideas o
n best practices regarding technical and other non-technical health care issues,
and the effects of new legislation. Developed an application in Access for for
ecasting layoffs, terminations and new pools of employees for senior leadership
to assist them forecasting how the current economic situation may impact members
hip.
Contractor for Volt Technical at Southern California Edison International;
Business Analyst 2 for Mid-Large Marketing Business Line; 26.00/hour; August 200
5 to December 2006
Engaged in basic project management to create a non-commercial customer profile
to determine a baseline for energy usage. Applied data mining, query developmen
t, and merging data from disparate databases/data warehouses with MS Access, Exc
el, and Business Objects. Interfacing with a wide variety of personnel includin
g Engineers, Account Executives, IT personnel and Marketing Program Managers to
formulate the most logical approach to analyzing commercial data for use in form
ulating customer strategies in segmented Business to Business marketing campaign
s for energy efficiency programs.

Contractor for Apple One at Touro University International

Research Assistant; 15.00 per hour;January 2003 to September 2003

Produced statistical reports with SPSS (Statistical Package for the Social Scien
ces) and Excel. At the end of every semester (four per academic year) analyzed
student surveys regarding their perceptions of their respective quality of educa
tion experiences and employed content analysis to determine if any themes for op
en-ended survey questions existed for further investigation. Assisted the provos
t in utilizing factor analysis to create variables for use in regression analyse
s. Acted as the primary investigator in an exploratory student attrition study.
The study assessed the reasons why students were "dropping" out for two or mor
e consecutive semesters at the online branch of Touro College.
The Orange County District Attorney's Office
Research Analyst 2; 17.98/hour; Aug 2000 to Oct 2002
Produced statistical and narrative reports for executive management to assess mo
nthly and annual workloads, criminal filing and completion trends. Interacted d
aily with my Research Manager primarily in person to procure status reports. En
gaged in basic project management, work flow and process management, data proces
sing, data analysis and reporting with SPSS. Implemented expedited data process
ing procedures using Visual Basic (VBA) in Excel. This effectively reduced mont
hly reporting time in half for prosecution units' reports. Involved in conducti
ng survey evaluations and report composition regarding: crime victims, other law
enforcement agencies and the general public to assess their respective percepti
ons and attitudes of the District Attorney's Office achievements towards crime p
revention, prosecution and overall abatement.
PUBLICATIONS AND PAPER PRESENTATIONS
"Domestic Violence In Police Families" at the CSULB library.
Presented a Medical Sociological research paper at the 29th Annual Anthropolo-gy
/Sociology Conference at The University of Santa Clara in April 1999.
MEMBERSHIPS
Phi Beta Kappa (1999)
Magna Cum Laude (1999), Golden Key National Honor Society (1998), Phi Kappa Phi
(1998)
Outstanding Thesis of the Year Award from the College of Health & Human Services
at Long Beach State University (2006)
SOFTWARE PROFICIENCY
MS Access (5 years), Excel (10 years), Word (15 years), Publisher (2 years) and
programming with Visual Basic for Applications in Excel (3 years), Visio (2 year
s)
Statistical Package for the Social Sciences (SPSS); seven years of experience.
Two years (2 years) of SQL programming
Visual Studio Basic Programming.Net 2008 (1 year), Pascal programming language (
1 year)
Lotus Notes (3.5 years), Wordperfect (2 years), Sales force's Customer Relations
hip Management Software (1 year)