Lynn M.

Cagle, PMP
2755 Roxburgh Drive
770-367-5297
Roswell, GA 30076
lcb44ad0@westpost.net
PROFILE
Experienced Information Systems Executive. Over 20 years in large, complex prog
ram/project management, technology solutions delivery, and process engineering,
including direct responsibility for profit and loss, organizational development,
and customer/vendor relations. Consulting principal for 10+ years, with substa
ntial strategic management experience and strong analytical skills. Proactive,
results-oriented problem solver with strong people management skills, and operat
ional turnaround experience.
EXPERTISE
Enterprise Application Delivery
Program/Project Management
Full SDLC Delivery
Process Improvement Programs
PMO Implementation
Strategic Planning
Multiple Process Methodologies
Client Relationship Management
Quality Assurance
Staff Development/Mentoring
Change & Release Management
Matrix Organization Leadership
EDUCATION
BS in Behavioral Management a" Georgia Institute of Technology
Graduate Studies in Finance a" Georgia State University
SELECTED ACHIEVEMENTS AND AWARDS
Developed and implemented successful turnaround strategy for product delivery fo
r four major banking systems. Two changed client referral ratings to positive w
ithin four months
Achieved 109% of revenue goal for banking customer solutions unit (responsible f
or 75% of overall professional services revenue)
Re-constituted a highly dysfunctional Quality Assurance operation of a major sof
tware developer into respected status through root cause analysis, staff improve
ment, and reducing defect rate by 60%.
Implemented multiple quality management programs, both as integral elements of i
mplementation projects and as discrete process improvement initiatives.
Created/improved corporate configuration management programs, including establis
hment of change control boards. Improved software configuration management cycl
e time by 25% after restructuring cross-functional teams to achieve synergy
Received the corporate HUSTLE Award for Leadership Excellence (Affiliated Comput
er Systems) in the delivery of the HIPAA compliance solution
Received the Project Streamline Corporate Pinnacle Award (McKesson Corporation).
Division-level abest practicesa methodology was fully integrated with Corporate
-level methodology
Received Outstanding Customer Service Award (GTE Mobilnet). GTE Mobilnet was Al
ltel Information Servicesa major client
Received the Annual Presidentas Award (Diamond Shamrock Corporation) for consoli
dation and automation of the corporate federal tax return leading to multi-milli
on dollar savings
PROFESSIONAL EXPERIENCE
Inovis a" Alpharetta, Georgia
11/08 a" present
Leading provider of on-demand Business Community Management
a Delivery Manager
Responsible for delivery of retail solutions and managed services for major cust
omer, Dell. Currently engaging Trading Partners in Japan, China, Australia, Mex
ico, Brazil, Columbia and India. Solution delivery encompasses full project lif
ecycle, delivery in a matrix project organization (including off shore developme
nt resources) and responsibility for project revenues.
Cagle Consulting Company 11/07 a" 10/08
Consulting engagements with Coalition America Inc. and Countrywide Bank a"see co
nsulting section below.
Digital Insight, an Intuit company a" Norcross, GA 06/05 a" 10/07
Provider of on-line banking solutions for financial institutions.
a Director, Quality Assurance
Re-engineered a malfunctioning organization to standardize quality assurance met
hodologies and incorporate lessons learned. Implemented the automation of funct
ional and performance testing utilizing Test Director/Quality Center. Provided
strategic direction and managed 30 managerial and engineering resources.
a Director, Professional Services a" Corporate Banking
As a member of the executive management team, led product delivery improvement f
or DIas four largest client financial institutions in a professional services mo
del. Managed a matrix organization of 85 resources providing professional servi
ces, engineering, client services, quality assurance, and operations. Responsib
le for achieving 75% of the professional services revenue.
a Director, Operations a" Commercial Banking Solutions Group
As a member of the executive management team, led the strategic effort to enhanc
e delivery of Commercial Banking Cash Management product. Managed an organizati
on of 61 personnel encompassing Project Management Office (PMO), design and docu
mentation, quality assurance, software configuration management, and 7/24 custom
er/technical support.
Cagle Consulting Company 07/07 a" 05/05
Consulting engagement with The Home Depot a"see consulting section below.
Affiliated Computer Services (ACS) a" Atlanta, Georgia
04/03 a" 06/04
Provider of business process and information technology solutions worldwide
a Director, PBM Systems Development
Directed solution delivery for the State Healthcare Solutions Division to 17 Sta
te Medicaid Offices for HIPAA compliance; the solution encompassed full SDLC, pr
oject management, business analysis, engineering, configuration management, and
quality assurance; supported same clients in 24x7 production shop. Created the S
ystem Triage Process and deployed it business-wide; implemented Test Director an
d Endevor. Managed 60 technical and managerial resources across system projects
, production support, and client maintenance.
a Director, Program Management Office
Engaged to establish a Project Management Office to address the necessity for co
nsistent methodology and deliverables to meet a growing need for effective proje
ct deliveries. After 3 months of development effort, the PMO was taken over by
ACS headquarters in Dallas, Texas and all work products were turned over to the
new PMO.

Cagle Consulting Company a" Atlanta, GA 1996 a" 2008

I established Cagle Consulting in 1996 providing program and project management
of systems development and implementation, emphasizing process improvements focu
sed on organizational development and functional reform, QA/QC, product/service
delivery, and production optimization. Engagements:
Coalition America, Inc.
Market leader providing comprehensive solution to managing healthcare costs
Process Consulting a"develop and rollout three critical SDLC processes; change m
anagement, release management and defect management. Acted as interim developmen
t manager for the EDI team, looking for efficiencies to deliver client implement
ations in shorter time frame.
Countrywide Bank a" Thousand Oaks, CA
Banking arm of the nationas largest mortgage lender.
Quality Excellence a" created a quality excellence program, addressing process i
mprovement needs, served as aQA Coacha and project manager of the Quality Excell
ence project. Delivered multiple standardized processes, templates and methodol
ogies.
Quality Review - performed a quality review on a complex project in the foreclos
ure division that went into production with many defects a" provided recommendat
ions to division executives on what best practices need to be implemented for fu
ture project quality.
The Home Depot a" Atlanta, GA
Largest retailer of home improvement products in the world.
Program Management a" Directed a PeopleTools Upgrade and a PeopleSoft internal H
uman Resources Release for customer-requested new functionality to handle 300,00
0+ personnel, involving matrix management of PeopleSoft developers, quality assu
rance engineers, and legacy system developers.
Norfolk Southern Corporation a" Atlanta, GA
Holding company controlling freight railroad, telecommunications, and natural re
sources.
Project Management a" Delivered project management and implementation services.
Coordination of all aspects of project management planning within Network Servic
es to include management of scope, time, cost, quality, human resources, communi
cations, risk, procurement, and integration.
McKesson Corporation a" Malvern, PA
World's largest supply management and healthcare information technology company
Process Improvement a" Delivered strategic and methodology improvements by deplo
yment of best practices and processes throughout the R&D organization. Created a
nd mentored/coached Key Process Area teams, established the approach and deliver
ables to accomplish the R&D goal of achieving SEIas CMM software process maturit
y Level 2 and Level 3, enhanced the project management approach and its supporti
ng infrastructure by establishing a PMO (Project Management Office) to utilize b
est practices created above.
S1 Corporation a" Atlanta, GA
Provider of customer interaction software for financial and payment services.
System Implementation a" Delivered program management and implementation service
s for a major upgrade of the banking internet product for State Farm, the Beta i
mplementation of the insurance internet product for State Farm and new implement
ations for Republic Bank of New York and Bank of America Military Bank. Included
matrix management of 75+ personnel, customer relationship management and managi
ng the partnership with Andersen Consulting in implementing first Internet bank
under the Andersen Alliance.

Bellsouth Telecommunications a" Atlanta, GA

One of the nationas largest telecommunications providers operating in a 12 state
region
System Implementation a" Delivery of the PeopleSoft upgrades of HRMS 4.12 to 7.0
. Managed a staff of 45 technical and business resources through the planning,
analysis, design and construction phases of the project. Collaborated with the
BST Executive Steering Committee, providing project variance analyses, risk scen
arios, and mitigation plans.
Norrell Corporation a" Atlanta, GA
A leading provider of strategic staffing solutions
System Implementation a" Delivered QA direction, planning and execution for the
implementation of PeopleSoft HRMS/Payroll 5.12 for Norrellas 250,000+ temporary
staffing bases. Directed both the technical and user teams in the development o
f test cases, test conditions, test scripts, and expected results. Led the execu
tion of all regression testing, and initiated and conducted design and code revi
ews with developers/analysts to ensure overall quality assurance to the final pr
oduct.
Alltel Information Services, Inc. a" Atlanta, GA 1993 a" 1996
Owner/operator of the nation's largest wireless network with 11 million+ wireles
s customers
a Information Services Director:
Focus was the development, conversion, and implementation of a client/server-bas
ed cellular customer management/billing system for a client with 2.5 million sub
scribers. Developed a quality management program including process management, q
uality assurance, standards and procedures. Led the effort to achieve SEI Maturi
ty Level 2 and ISO 9000 certification. Led matrix organization of 100+ personne
l; $35 million project.

PROFESSIONAL AFFILIATIONS
Project Management Institute
Technology Association of Georgia
Women In Technology
Association of Information Technology Professionals