Mardu Petersen

6350 N. Hoyne, Unit 103, Chicago, IL 60659

(773)304-8800 mpb6f140@westpost.net

Hotel Qualifications
Over 17 years of demonstrated achievements in increasing revenues and achiev
ing Gross Operating Profits.
Organized, take-charge leader with exceptional follow-through abilities.
Excellent multi-tasking and problem solving skills with proven abilities to eff
iciently prioritize a broad range of responsibilities.
Strong commitment to excellence in customer service.
Outstanding interpersonal skills in relating to a diverse population at all lev
els
Superior leadership skills with ability to recruit, develop, retain, and motiva
te employees to new levels of productivity.
Hotel Experience
S B Yen Management Group, Hinsdale, IL
Hotel Manager for 17 years: progressed from small motel in suburb to hotel in Ch
icago.
Best Western Grant Park Hotel, Chicago, IL
172 rooms 2005-2006
Best Western University Plaza, Evanston, IL
159 rooms plus 6000 sq. ft. meeting space 2002-2005
Best Western DeKalb Inn and Suites, DeKalb, IL
95 rooms plus 4000 sq. ft. meeting space 1999-2002
HoJo Inn by Howard Johnson, DeKalb, IL
60 rooms 1988-1999
The Inn of Sterling, Sterling, IL
120 rooms 1988-1999
Responsible for hotel revenues and profits. Increased revenues and met Gross Op
erating Profits at every hotel. Increased sales by 26% at Best Western Universi
ty Plaza.
Increased revenue at Best Western Grant Park hotel by 9% after 6 months.
Developed and enforced standard of excellence in every aspect of hotel operatio
ns. Consistently passed standards and guidelines set by franchisers.
Employed hands-on management style while overseeing all operational aspects of
the facilities under the care of the Executive Committee.
Implemented on-going customer service training in striving for commitment to ex
cellence.
Coordinated and monitored the development of promotions and special packages to
maximize revenue.
Assessed and implemented rate strategies to achieve highest revenue per availab
le rooms. Achieved higher RevPar compared to competition at every hotel (based o
n STAR report).
Other Employment
Classroom Teacher
Grant Elementary School, S. Chicago Heights, IL 2008 2010
Taught 5th and 7th grades. Planned and applied instructional activities accordin
g to curriculum set by school district, maintained control of classroom, fostere
d a stimulating environment that integrates cooperative learning, role-play and
challenging interactive activities and integrated cross-curriculum on various su
bjects by employing a variety of instructional techniques and instructional medi
a.
Mortgage Consultant
Royalty Financial, LLC, Lombard, IL 2006-2007
Helped clients obtain home loans. Analyzed loan applications to determine loans
that best fit clients qualifications. Analyzed clients financial status and cons
ulted them on how to improve their credit scores.
Education
Alternative Teacher Certification, Governors State University, IL
Elementary Teacher Certification State of Illinois
Loan Originator Certificate, State of Illinois
Master in Business Administration, Marshall University, WV
Bachelor of Science in Management, Northern Illinois University, IL
Training and Affiliations
Legendary Sales and Services Training by Signature
Managerial Excellence, Howard Johnson Franchise System, Inc.
Management Training and Professional Development Program, Best Western Internati
onal
Secretary, Best Western Illinois Cooperative, 2005.
Secretary, Malaysian Club of Chicago, 2006.