Documente Academic
Documente Profesional
Documente Cultură
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Experienced teacher that has taught various seminars, courses and
classes for bank managers, supervisors, tellers and graduate
students.
CAREER HIGHLIGHTS
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Member of electronic banking/payment committee/retail banking,
operations security/technology committees at national and local
levels. Established EFT leadership in financial industry producing IT
exams and audit ratings of the highest magnitude in a consistent
manner for over 10 years.
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Managed large diverse organizations with multi-million dollar
operating and capital budgets with over 600 staff members.
Consistently improved productivity with old/new products and reduced
costs.
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Capitalized on data processing expertise to establish charter and
license for a for-profit training company accredited at state and
federal levels. Conducted classes for middle and senior management on
all aspects of customer service, principles of organizational
behavior, planning and asset/expense controls.
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Increased customer base through offering of superior customer
services including pay by phone, error resolution, real time cash
positioning, internet products, and telephone banking.
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Recognized by vendors and Smithsonian Institute for technology in
retail banking for design/speed of implementation via Internet.
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Planned and managed the conversion integration of a $1.5 million of
operations and data processing functions into parent company
structure with no service disruptions.
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Strategically built and implemented corporate customer service
vision using advanced computer technology and training of people
placing organization in premier category within the finance industry.
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Cited by external auditors and federal regulators in examinations
for excellence in strategic direction and implementation of data
processing and operating divisions.
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Developed short term and long term organization strategic plans for
presentation to Board of Directors.
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Co-designed new electronic debit bill pay product for NACHA and
Dollar Bank, now operational. Contributed to rewrite of NACHA rules
for product in conjunction with Federal Reserve Bank.
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Managed tax-advantaged subsidiary and served as president, chief
operating officer and served on Board of Directors delivering
consistent bottom-line profits. Renegotiated major contracts
resulting in bottom-line savings in excess of $4 million.
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Organized and led consulting division for commercial customers
offering new products to increase their financial position and
expanded the bank's customer base by 42%.
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Chairman of combined committees of the ABA for 3 years and for
operations of annual conferences to support committees. Increased
attendance by 39% at the national level.
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Converted IT division from Honeywell real-time processing to IBM
real-time processing with complete rewrite of products software.
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Managed, planned, and designed construction of multimillion dollar
operations and computer center facility.
CAREER HISTORY
Dollar Bank, Pittsburgh, Pennsylvania
_Senior Vice President._ Managed data processing and operations
functions for $6,000,000,000 diversified financial services bank.
Elected to board of directors of two subsidiary companies.
EDUCATION
Southern Methodist University, Dallas, Texas
_M.B.A. with Concentrations in Finance and Organization Behavior_
Stephen F. Austin University, Nacogdoches, Texas
_B.S., Pre-Medical, -Biology and -Chemistry, English_
military experience
professional development