Justin Davit

(480) 495-6372
44426 N. 20th Street * New River, AZ 85087
justindavit@yahoo.com
CAREER OBJECTIVE
Seeking an opportunity that allows me to draw upon my management, operations, an
d sales abilities to help
grow and strengthen a progressive organization.
SUMMARY
Goal driven professional with a proven track record of success in retail operati
ons, sales and sales management.
My 10 years of managerial and operational experience enable me to set and achiev
e goals through proactive
leadership and resolute accountability. Strengths include keen analytical mindse
t; dynamic problem solver,
energized sales management and enthusiastic customer service.
EXPERIENCE
General Manager, Dependable Auto Body & Paint Glendale, AZ 2001-Present
Dependable Auto Body & Paint (est.1982 in Glendale AZ) began as a small entity,
doing business in a tiny strip
mall with annual revenues of 500K, but grew into a 2.4M entity, occupying a 15,0
00 square foot state of the art
facility by 2007. Dependable Auto Body & Paint specializes in both foreign and d
omestic vehicle repairs, and is a
municipal and fleet vehicle repair specialist.
Management / Operations
* Directed team of 12 employees, including sales, production and office support
staff.
* Trained all production staff to secure Certifications in Inter-industry Confer
ence on Auto Body Repair
(ICAR) and Automotive Service Excellence (ASE)
* Implemented statistical controls such as computerized time clocks, a trackable
repair order system and
documented employees billable hours to maximize productivity. In doing so we wer
e able to run 24
hours a day at the peak of our busy season, facilitating delivery of up to 60 ca
rs a month or 200K of
billable product.
* Developed procedures and processes to establish employee accountability, reduc
e material waste and
simplify production
* Streamlined business logistics to better manage and increase volume of product
delivered including:
- Restructured jobs to eliminate redundant tasks.
- Moved key production areas into closer proximity to reduce turn time creating
responsibility
among employees for parts procurement, usage and return.
- Initiated and instilled a "Kanban" style of productivity on the shop floor at
all times; i.e. a "first in -
first out" style of thinking was introduced to keep parts volume down and on an
"as needed"
basis, along with shop supplies, paint line, etc.
- Introduced a computerized P&L statement in order to protect positive cash flow
.
* Analyze, assess and solve all operational issues on a consistent basis. For ex
ample, by instituting a simple
yet multifaceted QI (Quality Inspection) method (dedicated inspection area, 20 p
oint inspection check list,
dedicated employee trained to properly inspect all final product), we were able
to meet and achieve
quality control standards, reducing internal failure rates to less than 7%.
* Manage parts procurement and distribution via both electronic and manual means
.
* Mitchell Estimatics (online computer ordering) and Mitchell Catalog method (an
alog catalogs for
motorcycle and semi-truck parts) used to manage up to 65K in parts per month.
Sales / Sales Management
* Responsible for personal sales quota as well as managing up to 3 sales represe
ntatives.
* Managed the sales team to ensure year over year growth and superior customer s
ervice by offering
attainable, objective goals to my sales staff and a "higher than industry standa
rd" commission system.
i.e. Developed leads were doled to strong sales staff whom were rewarded with pe
rformance based commission scale. This methodology produced employee longevity,
secure business relationships and of
course, revenue.
* Increased sales in first year by 49% ($540,000) by reactivating older accounts
considered "lost" by prior
manager.
* Main contact for all corporate / municipal accounts
* Corporate and insurance accounts:
- State Farm, Allstate, Farmers, Safeco, USAA, Progressive, American Family, Gei
co, Cresent Crown
Distribution, Younger Brothers Construction.
* Municipal accounts:
- City of Phoenix, Fire Department of Phoenix, City of Peoria, City of Goodyear,
City of Glendale,
School District of Peoria.
* Proficient in the use of Mitchell estimatics, ADP or Audex estimatics and CCC
or Pathways estimating
software. All are graphic driven database programs, similar to Point of Sale sys
tems, that allowed me to
generate estimates for customer repairs and control work flow through the shop.
* Built and increased positive customer relations. The customer is ALWAYS right;
do it right the first time.
Assistant Manager, Merlo's Cutting Edge Tempe, AZ 1999-2003
Merlo's Cutlery, which began business in 1973 as a single store on the central c
oast of California, was founded on
the idea that knives and customer service should be exceptional. A small sister
outlet located in Tempe AZ, Merlos
provided modern cutlery and tools at a rational price to customers and also offe
red expert sharpening services to
meet the needs of local culinary and meat processing communities in Tempe AZ. Th
is particular unit ran with
approximately six employees; one GM and an assistant manager, generating up to 1
20K of sales per month.
* Trained employees to company standards.
- Responsible for training all new employees
- Responsible for training all regional managers on sharpening equipment
* Responsible for opening/closing of unit.
- Maintained inventory controls
- Responsible for end of week bank deposits
* Provided excellent level of customer service.
- Delivered sharpened cutlery in a timely manner
* Position held while attending Arizona State University.
- Attended ASU as a full time student while employed
EDUCATION
Arizona State University B.A. - Fine Art, Graduated 2002
Conversational Spanish
ASSOCIATIONS
Arizona State University Alumni Association, 2003-Present
West of the Moon Martial Arts, member / instructor, 1992-Present
DuPont Performance Alliance Certified, 2007-Present
REFERENCES
Available upon request