Brian Slaughter

Dallas, TX 75287 Cell 940-231-4824 bsc16d6e@westpo

st.net ________________________________________SOFTWARE & HARDWARE SKILLS
* Microsoft Windows 98, NT 4, 2000, XP, DOS 6.22
* Microsoft Office 2000, XP Professional
* Visual Fox Pro
* Advantage database
* Dell Micron
* Compaq
* Remedy
* Intel
* Telephony
* Networking: WINS, DNS, DHCP, RAS
* SQL Server 2000-2003
* SQL CLIENT TOOL-SQL ANALYZER-ENTERPRISE MANAGER
* REMOTE ADMIN
* VNC
* Citrix Database
WORK HISTORY
Best Buy (Deal Tree), Flower Mound, TX
08/08 - present
* Warehouse
* Shipping and Receiving
* Quality Control
* Inspection
* Wipe hard drives
* Fix computers
Value Added Communications, Plano, TX 08/2007 - 06/2008
Technical Assistance Technician
* Provided software support for proprietary software in the field for about 100+
Federal Prisons and 100 + state and County Prisons.
* Support included training end users, or giving a refresher course of the Softw
are.
* Provided install support to field technicians at installs or trouble calls.
* Provided support to contract technicians for hardware or Telco issue.
* Monitored and maintained all sites for minor or major events.
* Resolved inbound troubles reports via phone and email, documenting via a ticke
t system.

MASTEC Advanced Tech, Carrollton, TX 09/2004 - 06/2007

Customer Service Representative / Installer
* Provide support to the sales team, ensuring all sales and service objectives w
ere met.
* Answered incoming customer service queries as well as resolve issues reported.
* Providing customers with detailed information on new products
* Assisted in development of new policies, procedures and training of new custom
er service representatives and associates.
* Client follow-up and quality control of after sales service.
* Installer of Direct TV and Hi-def satellites
* Provided support and troubleshoot for various issue
* Ran RG 59 cables, splitters and diplexers.
US Army National Guard, Wylie, TX 03/2004-12/2007
11B-Infantry
* Training in ground combat, Team Leadership, Strategic in battle and Sniper tra
ining.
* Sergeant Training, which included integrating with a new squad, organizing and
 executing tasks.
* Deployed to Iraq from 10/05 to 02/07
Chartone, Plano, TX 12/2000-09/2004
Technical Analyst
* Provided customers support via phone, as well as onsite, for hardware, softwar
e, PC/WAN/LAN and peripheral issues.
* Technical escalation point for level 2 analysts providing 2nd and 3rd level su
pport for 5 healthcare technology applications nationwide for an $84 million com
pany.
* Experience in hardware repair with Dell, Toshiba, HP and Compaq workstation/se
rver/laptop and printers
* Experience with Image creation, workstation/laptop/server configuration and im
plementation.
* Experience in several VPN client troubleshooting, installation and configurati
on projects.
* Proficient in using the following Remote Access utilities: Remote desktop Conn
ection, Net Meeting, Pc Anywhere, Go To My Pc, and VNC
* Managed the rollout of the companies newest products used for electronic deliv
ery of medical records.
US NAVY, San Francisco, TX 08/1995-08/1998
Damage Control
* Responsible for maintenance to ventilation, like A/C vents, door/hatches.
* Responsible for, transfer of equipment, from ship to ship.
* Watch duty, which included being at the helm to maintain course of ship.
EDUCATION & TRAINING
ITT, Richardson,TX 6-13-09-present
Collin County Community College; MCSE Classes (2001)
Computer Learning Center, Garland, TX (03/00-10/00)
Networking and management: Completed 720 Hours of hands on Computer Learning
Texas A&M Commerce (99-00)
Tarrant County Community College (98-99)
Kilgore College (94-95)
Tyler Junior Community College (93-94)
AWARDS RECEIVED
NAVY
Good Conduct Medal
Navy Metorious Unit Commendation
National Defense Service Medal (2ND AWARD)
Global War On Terrorism Expeditionary Medal
Overseas Service Ribbon
Navy Sea Service Deployment Ribbon
ARMY
Good Conduct Medal
Army Achievement Medal
National Defenses Service Medal (2ND AWARD)
Armed Forces Expeditionary Medal
Global War On Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
NON-Commissioned Officer Professional Development Ribbon
Army Service Ribbon
Overseas Service Ribbon
Armed Forces Reserve Medal w/m Device
Multi-National Force and Observers Medal (2ND AWARD)
References upon request