Demetrus (Rusty) Bosman

1901 Meadowbrook Road, Apt. 41 a Corinth, MS 38834 a E-mail: dbc28582@westpost.

net a Cell: 731.439.2078
Experience
Claims Representative, Social Security Administration (2001-present)
Federal Government - Corinth, Mississippi - Branch Office (2004 a" present)
Federal Government a" Rocky Mount, North Carolina a" District Office (2001 a" 20
04)
a Conduct interviews with applicants of various social class and educational lev
els, including the aged and disabled, for initial and continuing eligibility ben
efits, careful to thoroughly explain the program and provide relevant advice and
assistance for securing necessary documentation
a Obtain and verify information regarding eligibility for retirement, survivors,
disability, and health insurance benefits, constituting approximately 50 percen
t of the office workload
a Maintain accurate processing of reconsideration, hearing, and appeals counsel
requests
a Interpret information, analyze date, and properly utilize policies and procedu
res to effectively make recommendations for final decisions
a Review all evidence to ensure validity to support final decisions regarding en
titlement of benefits
a Demonstrate the ability to handle personal conference or general discussions w
ith claimants, who may be irate or confused, in a tactful manner, ensuring quali
ty customer service and excellent public relations
a Provide written responses advising and explaining decisions, which must be sup
ported by program operations, policy, and procedure
a Served as the Administrative Law Judge Coordinator, maintaining office databas
e for all hearings
a Maintain ongoing contact with state and local agencies, including, but not lim
ited to, the Department of Human Services, Division of Medicaid, and Department
of Veterans Affairs

Service Representative, Social Security Administration (1998-2001)

Federal Government a" Tupelo, Mississippi a" District Office
a Performed continuing eligibility guidelines for all claimants and interpreted
all federal rules and regulations with a high degree of accuracy to ensure feder
al requirements were met
a Served as the first line of contact for all claimants by servicing all in-offi
ce traffic and assisting and directing incoming phone calls
a Resolved earning discrepancies, overpayment and underpayment for all claimants
, and implemented critical payments on an as-needed basis
a Screened claimants, examined documentation, and conducted personal interviews
in a tactful and respectful manner, carefully listening and advising based on in
-depth knowledge of the policies and procedures applicable to each situation
a Investigated post-entitlement situations and ensured accurate payment to benef
iciaries
a Assisted in the launch of the Wage Project for SSI beneficiaries
a Screened records for habitual abuse of non-receipt of payments and referred ca
ses to the Office of the Inspector General when necessary
a Mentored new employees on the full range of service representative responsibil
ities

Education
a Associate of Applied Science, Microcomputer Technology, May 2000
Northeast Mississippi Community College, Booneville, MS
a High School Diploma, May 1997
Corinth Academic and Performing Arts Center, Corinth, MS
Achievements
a Exemplary Contribution or Service Award: August 2009, August 2008, and August
2007
a Commendable Act or Service Award: July 2006, May 2005, May 2004, and April 20
03
a On-the-Spot Award: April 2002, July 1999, and March 1999
a Recognition of Contribution Performance Award: March 2001 and March 2000

Computer Skills
a Proficient in Microsoft Outlook, Word, and Excel
a Experience with Operating Systems, Database Management, Network Management, We
b-Based Applications, Desktop Publishing, and Microsoft PowerPoint
References Available Upon Request