Claraestela Monteiro Barbosa

cb68c510@westpost.net * (775) 376-3305

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Professional Experience
*Arvato Digital Services - Reno, Nevada - USA (03
/2007 to 06/2010)
Process Microsoft Contract and Billing transactions and Customer Care Incident T
racking (IT's). Maintain business relationships with partners and customers. Pro
cess engagements, adjustments, resolve internal issues involving purchase orders
and invoices, rework, route for credit and re-bill, process rebates and escalat
e to Microsoft Managers for external approvals.
*Sete de Setembro Language Course - "CL7S" - Fortaleza - CE - Brazil (199
3 - 2005)
High School Teacher, ESL English Teacher, and Monitor at Language Laboratory.Add
itionally responsible for producing interactive computer activities students of
all levels.
*" FA7 College" - Fortaleza - CE - Brazil
(2002 - 2004)
ESL College Teacher and Monitor at College Language Laboratory.
*IBEU ( Instituto Brasil Estados Unidos ) - Fortaleza - CE - Brazil
(1995 - 1999)
Free course ESL English Teacher.
*Casa de Saude Sao Gerardo Ltda. - Fortaleza - CE - Brazil
(1984 - 1994)
Personal assistant to the hospital manager.
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Education & Credentials
*Bachelor in Education
Major in English and Portuguese - Secondary Education (1982 - 1986)
UNIVERSIDADE ESTADUAL DO CEARA - Fortaleza, Brazil
*Professional Specialization in Language Teaching Methodology for Secondary Educ
ation (1998 - 1999)
"UNIVERSIDADE ESTADUAL DO CEARA" - Fortaleza, Brazil
*Professional Development
"IBEU - Instituto Brasil Estados Unidos" ( Teacher's Training Course for ESL Eng
lish Teachers - TTC ) (1995 - 1999)
*TOEFL Test Examination
"IBEU - Instituto Brasil Estados Unidos" - Fortaleza, Brazil
*Speech Pathology Therapy Course (1994 - 1996) Incomplete
"UNIFOR - Universidade de Fortaleza" - Fortaleza, Brazil
*Architecture Course (2004 - 2005) Incomplete
"FANOR - Faculdade do Nordeste" - Fortaleza, Brazil
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Qualifications Profile
* Ability to develop the analytical abilities with both numeric and written data
, excellent planning and organizational skills, able to take complex ambiguous s
ituations and organize into sensible and well planned functions.
* Besides English, I am fluent in Portuguese, Reading and Writing knowledge in S
panish. I have collaborated to translate and respond to customer's inquiries for
the other teams and resolve software and language incompatibilities.
* Long experience as an ESL English Teacher and producer of interactive activiti
es at a Language Laboratory.
* Familiarity, working knowledge with Microsoft related programs, contracts and
services.
* Excellent knowledge of Microsoft Applications and systems, including Microsoft
Excel and PowerPoint.
* Qualitative and quantitative analytical skills.
* Ability to communicate interaction of system and process with non-technical us
ers.
* Ability to maintain professionalism at all times, initiative to make decisions
and seek productivity improvement, implement or offer constructive suggestions.
* Excellent motivation and interpersonal skills to deal with customers, able to
work through conflicting information to find solutions, effective problem solvin
g.
* Ability to prioritize multiple tasks and complete in a timely manner.
* Ability to understand and comply with all company and departmental rules and r
egulations, confidentiality skills, policies and procedures.
* Ability to work with complex procedures and program guidelines.
*Key Strenghts : Talent of inspiring and challenging students to higher levels o
f academic success. Maintain connection with instructional assistants, teachers
and parents.
*Medical Assistant : Personal assistant to the hospital manager, responsible for
stockroom maintenance, payroll and vendor payments.
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Other Interests
*Involved with foreign language education: Spanish, English and Portuguese. Fami
liar with Microsoft Office suite. Professional guidance, psychological support,
design, arts in general.