PROFILE

A positive, innovative, collaborative, information systems professional with sig

nificant experience in project management, systems analysis, systems development
using multiple programming languages / environments, customer service training,
and marketing in two very fast growing hundred million dollar annual revenue co
mpanies in the Direct Selling industry. A resourceful, life-long learner, embrac
ing knowledge as a tool for improving individual and team performance. Track rec
ord of success in leadership, developing effective teams facilitating meaningful
input from team members from multiple departments, vendor negotiations, and imp
lementation of large complex global IT projects. Facilitating very creative desi
gn solutions with tight timeframes in emergency situations.
PROFESSIONAL BACKGROUND
Senior Business Analyst and Software Developer - 2007 - 2010
FreeLife International, Phoenix, AZ
Creating sophisticated reports from statistical data of customer commission payo
uts, customer retention and world-wide ordering patterns. Preparing sophisticate
d yet easy to use 'what if' models with a variety of parameters for the company
owners. Creating reports and graphic illustrations of past, current results and
future trending. Translating complex numerical data into non-technical, written
text or easy to read reports. Establishing research methodology and designing fo
rmats for data gathering, compilation and reporting. Repeatedly received excelle
nt feedback from the company owners on the information and tools being provided.
Clarifying business rules and created technical requirements documents for deve
lopers and test plans for users. Creating Data Flow Diagrams (multi-layered dri
ll down), Entity Relationship Diagrams and Swim Flow Diagrams, for use in unders
tanding the current system with the user and for use in design collaboration wit
h the developer. Effectively training Customer Service and IT personnel on new b
usiness rules and system changes using a very interactive approach.
Installer - 2006 - 2007
Lynette Williams Consulting, South Jordan, UT
Assisting in gathering information requirements from hospital departments used i
n setting up computer hospital systems in the Phoenix area.
IT Director and Senior Developer - 1997 - 2005
FreeLife International, Milford, Connecticut
Responsible for all aspects of IT including policy, department vision and strate
gy, hiring, personnel development, coordinating needs of all departments, hardwa
re and application development and maintenance, computer and phone networking, s
ystem maintenance, Internet and Intranet, all IT expenses, RFPs, purchase select
ion and negotiations. Continually enhancing the systems development methodology
to fit the changing environment and business needs. Regularly exploring the need
s of the customer and user and implementing the best return on investment and be
st solutions to improve customer satisfaction. Designing or heading up several v
ery creative solutions to unexpected emergency situations. Creating multiple cu
bes in the Data Beacon Business Intelligence environment. While Director design
ed and programmed all the changes and enhancements to the monthly distributor co
mmission payout system. These changes to the business rules were nearly monthly
often very complex. The checks always went out on time.
* Stayed ahead of rapid growth. FreeLife was named in Inc 500 as one of America
's fastest growing companies and experienced revenue growth in most months of my
tenure, many months over 15% increase in sales.
Manager of Software Development & Systems Administrator - 1991 - 1997
Melaleuca, Idaho Falls, Idaho
of Responsibilities included hiring and mentoring, policy and standards develop
ment, quality assurance, vendor selection, systems analysis and programming of n
early monthly commission plan changes, customer retention, smart customer survey
s. Asked to be an IT Director near the end of my tenure.
* Kept up with significant growth. Melaleuca experienced fast and steady growth
and was named in Inc magazine as one of America's fastest growing companies 5 y
ears in a row.
Programmer / Analyst and Systems Administrator - 1990 - 1991
PST Vans Trucking, Salt Lake City, Utah
Logistics and accounting application developer, systems administrator, database
administrator. disaster recovery, automation of batch computer operations, Rand
McNally hardware and software integration with the mainframe.
Programmer / Analyst and Systems Administrator - 1987 - 1990
Smith's Food and Drug, Salt Lake City, Utah
Developed and maintained application software for this billion dollar super-mark
et chain of over 100 super stores. Responsible for maintenance of six systems o
n the financial team and three large systems in the Direct Store Delivery system
simultaneously. Standards Team member. Systems Administrator for three of the
mainframe systems. Disaster recovery experience on these systems when a main w
ater pipe broke filling the computer room with water and production was running
from a remote locate with 12 hours.
SKILLS SUMMARY
* Oracle SQL and PL/SQL
* Business Intelligence (Some dashboard and cube design for Cognos and Data Beac
on environments)
* MS Excel (comprehensive solutions including pivot tables, mutiple views and ma
rcos)
* MS Access (Forms, Reports and multi-table databases development)
* C# (some application experience)
* Oracle Discoverer
* PICK advanced programming experience (Universe, Unidata, Prime Information, SB
+)
* Crystal Reports
* Java Script (some programming)
* COBOL
* Fortran
* RPG III
* Command Procedure Language (Primos)
* Job Control Language
SOME HIGHLIGHTS
* Implemented a robust 24x7 customer website in 8 months reducing the toll-free
call center over 20,000 monthly orders from 100% to 20% and saving $3 an order.
* Directed a new "Customer Retention" effort beginning fall 2003. Meetings with
key internal and external resources resulted in changes in customer policy, IT
applications, and key marketing strategies. United States net customer growth in
creased from 25% in 2002-2003, to well over 300% in 2004-2005.
* Hired nearly everyone in the IT departments for FreeLife and Melaleuca while I
was there. Conducted collaborative meetings periodically with direct reports a
nd IT staff, with a focus on developing a culture of repeatable quality. These
meetings produced streamlined methodologies, team unification, key performance m
easures and continual improvement in quality results. Full-time employee turnov
er rate averaged less than 5% per year.
* Total IT costs less than 2% of revenue while achieving systems availability fo
r customers of better than 99.91% world wide at the end of an aggressive rollout
of 15 new countries in 2004 and 2005.
* Successfully designed, programmed and implemented a very wide variety of compl
ex bonuses found in the Direct Selling industry. This included test plans and tr
aining Customer Service quality assurance and installation. Compensation plan c
hanges occurred every two months on average and ranged from simple to complex.
Commission checks were never late in 15 years.
* Redesigned the credit card processing application in 1997 to handle peak days
of more than 70,000 orders in one day and involving 260 simultaneous order taker
s. Average authorization less than 3 seconds reduced from more than 25 seconds
on peak days.
* Coordinated a successful move of the call center, accounting and marketing to
a new computer and operating system over a two day weekend with our own staff. A
ll 400 plus stations were live Monday morning.
EDUCATION
Mountainwest College, Salt Lake City, Utah
4.0 GPA - Finished top of class. 1987
Programming and business systems development with emphasis in accounting and lar
ge system design.
VOLUNTEER
Scoutmaster and Committee member - 1998 - 2009
Boy Scouts of America, Woodbridge, Connecticut
Missionary - 1981 - 1982
Church of Jesus Christ of Latter Day Saints, Stockholm, Sweden (Learned Swedish)