Michelle Britt 936 East 107th Street

Brooklyn, New York 11236

Home: (718)257-5318
Email:mbrittbk@yahoo.com
OBJECTIVE: To secure a position within an organization where acquired skills and
education will be utilized in a field that will afford me opportunities for gro
wth and advancement.
EDUCATON
John Jay College of Criminal Justice, Bachelors of Arts in Deviant Behavior and
Social Control, May 2009
Kingsborough Community College, Associates of Arts in Liberal Arts, May 2005
EMPLOYMENT
5/10 - 6/10 Crew Leader, United States Census Bureau
Brooklyn, NY
* Supervised eight Enumerators and two Crew Leader Assistants during field opera
tions.
* Located space for training and notified new employees of training locations, d
ates and times.
* Implemented mandatory training by using classroom instructions, practice inter
views and on the job guidance.
* Provided instruction on enumeration procedures and familiarized trainees with
reports and forms used to collect data.
* Assigned duty areas to employees, observed employees in the field, and provide
d on the spot assistance and supervision.
* Advised Field Operation Supervisor of progress and performance and made recomm
endations for dismissals of those not performing required duties.
* Performed actual dismissals, and retrieved property of the United States Censu
s Bureau.
5/94 - 9/03 Claims Examiner, New York Hotel Trades Council
New York, NY
* Interfaced with Blue Cross and Blue Shield on current active members.
* Interviewed members to discuss emergency admissions.
* Investigated, analyzed and processed medical claims for active workers upon em
ergency verification.
* Certified member's eligibility
* Negotiated large balances on accounts resulting in no patient liability
* Acted as direct liaison between provider and member, to resolve discrepancies
and escalate process.
* Provided training, assistance, intercession and leadership to new and establis
hed employees.
* Assisted COBRA and Disability departments
2/90 - 5/94 Assistant Bookkeeper, New York Hotel Trades Council
New York, NY
* Maintained monthly bank reconciliation and account balances.
* Constructed various charts to utilize information for Director of Funds.
* Posted contributions received onto corresponding fund books.
* Deposited payments to various banks to meet prescribed deadlines/timeframes.
4/88 - 2/90 Credit & Collections, R&G Affiliates/Office Pavilion
New York, NY
* Managed and maintained all credit and collection calls on assigned accounts
* Reported directly to upper management on review of accounts receivable, update
s or disputes. .
* CBD function (letter to client through collection).
* Followed up with customer service and any department where assistance was need
ed.
* Daily cash applications
* Maintained accurate ledgers
* Negotiated prices and prepared proposals
COMPUTER SKILLS
Proficient in Internet use, Microsoft Office Word programs, Lotus 1-2-3, 10 key
touch