PAUL MILLER

5917 Girard Ave South, Minneapolis, MN 55419

218-213-6875
pmc83d38@westpost.net

MARKET RESEARCH / BUSINESS INTELLIGENCE / INTERNATIONAL DEVELOPMENT

Market Analytics / Data Mining / Geographic Analysis / Primary and Secondary Res
earch / Customer Satisfaction Measurement / Survey Research / Solution Developme
nt
Exceptional market research, business intelligence and consulting professional w
ith experience across integrated healthcare delivery systems, insurance, and tec
hnology in the U.S., Europe and Asia. Strong record of developing/managing custo
mized research and innovative solutions within business analytics. Serving custo
mers across the globe including, UnitedHealthcare Asia, Tricare, United States A
ir Force in Europe, and the British National Health Service.
SPECIALIZED SKILLS: Deep knowledge of quantitative and qualitative methods, data
mining, market analytics, geographic information systems, and solution developm
ent. Expert level software knowledge of SPSS modules and MapInfo GIS. Trained in
SAS Enterprise Business Intelligence, Business Objects, and MicroStrategy platf
orms. In-depth knowledge of market planning applications and data sources: NPD,
Nielsen, Claritas, Thomson Reuters, Dartmouth Atlas, and U.S. Census.

PROFESSIONAL EXPERIENCE

Principal, Senior Business Consultant, Market Analytics, Inc.

2010 to Present
Minneapolis, Minnesota
Independent consultant for a $6 billion national retailer. Under contract to dri
ve loyalty program pilot launch and provide market intelligence auditing service
s for analytics team. Accountable for facilitating planning process, managing in
ternal and external vendor resources.
* Assembled executive team spanning legal, finance, customer analytics, brandin
g/creative, information technology, ecommerce, and retail operations divisions.
* Developed cross-functional work group, developed project plan, led market rese
arch initiative for program branding.
* Provided expert consultative services leading to a recalibration of market met
rics reporting for the company's 3,400 trade areas.

UnitedHealth Group 1999 to 2010

Senior Manager Business Intelligence, OptumHealth
(2007 to 2010)
Golden Valley, Minnesota
Chaired solution development initiatives for the disease management products div
ision of UnitedHealth Group, a $100 billion global health insurer and services c
ompany. Accountable for driving reporting charters by leading cross-functional t
eams and coordinating resources across multiple business segments to improve ope
rational efficiencies and instill collaboration. Designed proof-of-concept prese
ntations to determine appropriate solution components for maintaining highest de
gree of success in meeting requirements. Reported to Vice President of Data Anal
ytics.
* Achieved 40 percent reduction in ad-hoc report requests by leading a developme
nt team responsible for delivering self-service analytic reporting, allowing man
agement direct access to operational data and key metrics.
* Successfully managed within budget internal and external development team reso
urces consisting of business analysts, data architects, report developers, and
external SAS Institute contractors.
* Provided strategic direction by leading design sessions with stakeholders to d
evelop solution road maps, development charters, report content, functionality,
architecture, and key performance metric dashboards.
* Authored training program for internal product managers, providing rapid deplo
yment of solution.

Director, Product Development and Analytics

UnitedHealth Europe
(2003 to 2007)
London England
Envisioned and orchestrated development of the HealthNumerics enterprise health
data reporting solution for the European business division of UnitedHealth Group
. Marketed product throughout the British National Health Service to Strategic H
ealth Authorities and Primary Care Trusts. Merged analytic ideas into project pl
ans and software development release schedules, delivering on market requirement
s. Accountable for pilot studies, and readiness assessments for new business ini
tiatives throughout England.
* Created core product offering and competitive position in England's healthcare
market.
* Designed procedures to incorporate multiple data sources in modeling process.
* Led expanded functionality design sessions, adding disease episode groupers an
d predictive modeling modules.
* Conducted international on-site seminars and web-based training for novice and
advanced users, providing flexible training opportunities for clients.

Director, Market Research and Analytics, UnitedHealthcare Global Consulting (199

9 to 2003)
Eden Prairie, Minnesota
Responsible for driving international market research, data reporting, analysis,
and customer satisfaction functions for government and international health pla
n sectors. Delivered state-of-the-art benchmarking capabilities for Department o
f Defense's Healthcare System in Europe, providing optimized manpower planning o
f healthcare resources. Accountable for development of international data mart f
or United's global health plans and joint business ventures in England, Hong Kon
g, Germany, Portugal, India, and Brazil.
* Developed physician profiling data model for UnitedHealthcare Asia, creating i
nnovative analytic platform for mining international health data.
* Initiated feasibility studies for new market development, and custom applicati
ons for data analysis work.
* Implemented physician profiling data model to identify healthcare seeking beha
viors of consumers, and physician loyalty indexes for establishing a competitive
position in Southeast Asia.
* Provided leadership for analytic teams in Portugal, Germany, and Hong Kong.
* Served on core start-up team leading to formation of new international busines
s unit.
Manager, Market Research, SMDC Health System
1991 to 1999
Duluth, MN
Delivered market research and data reporting for a $1.2 billion integrated hospi
tal/clinic system consisting of a regional tertiary medical center, and a 450 ph
ysician multi-specialty group. Accountable for all phases of primary/secondary m
arket and survey research projects. Managed development of market data warehouse
, which supported clinical programs through the use of market-based demand-forec
asting models. Represented health system's Strategic Planning division on clinic
al program steering committees for Cardiothoracic Services, Neuroscience Program
, Orthopedics, Oncology, Mental Health, Maternal and Child Health programs. Prep
ared proposals for external research vendor selection.
* Developed health systems first geographic information system and demand planni
ng capability, enabling expansion into geographic markets which increased tertia
ry patient referral volume by 20 percent.
* Redesigned patient satisfaction studies across the health system, providing ta
rgeted insights.
* Conducted top-of-mind awareness studies for evaluating advertising effectivene
ss and allocation of marketing budget.

Education: College of Saint Scholastica, Duluth, MN - Management