MARY ELLEN COSTANZA

4985 Walnut Ridge Drive (407) 489-4277 (cell)

Orlando, FL 32829-8255 mc6655be@westpost.net

EXPERIENCE
Essential Medical Supply - Orlando, FL
March 2007 - present
Executive Assistant to President and VP, Operations
* Manages sales assistant, receptionist and part-time relief receptionist
* Rewrote over 40 office procedures
* Coordinates sales activities for and communicates with in-field sales force
* Evaluates volume contracts
* Prepares sales presentations and pricing proposals
* As Human Resources representative, evaluates benefit programs with VP, ensures
all new employees are enrolled in insurances and programs to which they are ent
itled, prepares COBRA documents for new employees and those resigning from the c
ompany, maintains New Employee Handbook
* Calculates bi-weekly time sheets for all non-exempt employees, accounting for
sick and vacation
* Works with vendors to evaluate and choose cost effective goods and services
* Prepares travel itineraries and make air, hotel and car reservations, obtainin
g directions to customer offices

Orlando Sentinel Communications (OSC) - Orlando, FL

November 2004 - March 2007
5/05 - 3/07 Executive Assistant to Senior Vice President/General Manager
11/04 - 5/05 Executive Assistant to Vice President/Circulation & Operations
* Managed extremely busy calendar and phones. Handled highly confidential infor
mation.
* Established GM Project Follow-Up Report and update daily.
* Handled numerous subscriber complaints via phone, email and letter.
* Prepared and composed correspondence.
* Attended bi-weekly Forum meeting of key personnel and prepare detailed minutes
outlining next steps. Established spreadsheet to document articles published by
freelancers in three weekly Forum newspapers; process freelancer invoices. Ass
isted Publisher when necessary.
* Arranged travel and prepared detailed itineraries; prepared and submitted expe
nse reports; reconciled American Express corporate card account
* Provided back-up support to Publisher when Sr. Executive Assistant was out of
the office.
* Maintained OSC Project Management notebook and various subscriptions.
* Prepared and tracked various reports at request of GM.
* Reorganized files and maintained file list; prepared monthly department calend
ar and phone coverage calendar; ordered supplies.
* Prepared and submitted biweekly timesheets and maintained leave schedules.
* Documented department Employee of the Month Procedure; prepared monthly award
certificate packets and employee recognition payment program.
* Department coordinator for MultiMedia in Action Program.
MARY ELLEN COSTANZA

EXPERIENCE (continued)

America Online (AOL) - Dulles, VA

March 1997 - June 2004
8/03 - 6/04 Executive Assistant to Chief Information Officer
3/01 - 8/03 Executive Assistant in Marketing to:
EVP, Brand Marketing and SVP, Brand Promotion
SVP, Brand Advertising
SVP, AOL Time Warner
3/97 - 3/01 Executive Assistant in AOL Brand to:
President, AOL Service
VP, AOL Channel Programming
* Provided support to newly-hired corporate CIO in reorganizing Internal Computi
ng and Back Office Systems aligning with new corporate lines of business.
* Worked closely with over fifteen advertising agencies vying for multi-billion
dollar contract and in particular with BBDO during production of first AOL Broa
dband TV spot and also with Wieden+Kennedy, AOL's agency of record.
* Principal administrative support to AOL Time Warner Marketing Council for two
years. Arranged meetings, every three weeks, for over 60 high-level executives
across all divisions. Organized and prioritized agenda and presentations, provi
ded a recap memo for each meeting, produced a weekly cross-divisional priorities
calendar to promote the Marketing Council and maintained council contact list.
Organized (from Virginia) and attended 2-day offsite in New York City for all p
articipants.
* Provided superior executive-level administrative support by balancing multiple
tasks with constantly changing priorities. Managed hectic schedules and made d
ecisions to efficiently optimize executive's time, balancing the needs of intern
al clients with external clients and preparing materials in advance for meetings
.
* Managed and prioritized large volumes of incoming phone calls and mail and eff
ectively communicated with key executives and their assistants across AOL and TW
divisions as well as external clients. Used initiative to delegate.
* Made travel arrangements and prepared detailed expense reports. Maintained de
partment budgets for variance reporting.
* Handled highly confidential material; compiled weekly status report, weekly de
partment key initiative report and monthly department organization charts.

Federal Home Loan Mortgage Corporation (Freddie Mac) - McLean, VA

October 1987 - March 1997
1/97 - 3/97 Human Resources Specialist in Executive Recruitment and Programs
6/96 - 1/97 Human Resources Specialist in Human Resources Operations
6/95 - 6/96 Executive Coordinator to SVP, Planning and Research - Finance Divisi
on
5/91 - 6/95 Board of Directors Assistant, Legal Department
5/90 - 5/91 Administrative Assistant to Vice President/Senior Deputy General Cou
nsel
10/87- 5/90 Secretary II in Cash Management/Treasury Department
Executive Secretary to Vice President/Treasurer

Defense Intelligence Agency - Washington, DC

December 1986 - October 1987
Secretary to the Assistant Deputy Director for Policy and Program Management
Held a Top Secret SI/TK Clearance.

TECHNICAL SKILLS
Microsoft Office (Word, Outlook, PowerPoint, Excel) Shorthand - 80 wpm

References available upon request