Sharon Marie Klecko *610/594-9280 (h) *484/639-3488 (m)

*409 Lynetree Drive * West Chester, PA 19380 * smk9280@verizon.net

______________________________________________________________________
_____________
SUMMARY OF QUALIFICATIONS
*Professional individual with ten years' Sales and Service Management,
seven years' Project/Account Management, five years' training, five
years' Accounting/Bookkeeping
* Industry experience spans telecommunications, legal, medical
equipment and pharmaceutical, and the accounting sector
*Possess expertise with MS Word, Excel, PowerPoint, SAP Solution
Manager, MS Project, eRoom, Visio, Lotus Notes, Outlook, Peoplesoft,
InfoPak, Access, and docketing software provided by CPi
*Strengths include the ability to use creativity to handle challenging
situations, to provide excellent follow-through skills, to learn
software programs rapidly, and to satisfy aggressive deadlines with
efficiency and accuracy
PROFESSIONAL EXPERIENCE
Our Company IT West Chester, PA
11/09 to present
Consultant
* Quality assurance
* Unit testing
* Developing client project presentations
Neighborhood Hospice, Chester County Hospital West Chester, PA
11/08 to present
Hospice Volunteer
* In-home visits terminally ill patients
* Attends ongoing training
Cephalon, Inc. Malvern, PA
11/06 to 2/09
Docketing, IP Legal (4/08 to 2/09)
* Docketed patent activity and provided Counsel with an at a glance
summation of patent progress, examiner rejections, monitored due
dates for responses, annuities, government reports
* Possess knowledge of US and foreign patent laws, regulations and
procedures
* Filed various documents pertaining to US and foreign patents
* Experienced with CPi intellectual property docketing
system/software
 * Assisted with preparation of pre-grant and post-grant prosecution
documents
SAP Project Administrator (Contracted through The Dubin Group 2/07 to
4/08)
* Assisted in the facilitation of a large SAP Rollout Project
consisting of four site locations
* Organized, documented, and tabulated data for analytical reports
for project progression and tracking
* Insured that project adhered to internal change management
practices
* Organized and maintained project and contract files such as
updates to Best Business Practices, Change Control and Validation
* Maintained Budget by tracking project expenditures (labor and
other costs) for project cost analysis
* Coordinated testing and end user training
* Maintained communication with Project Team and stakeholders
Human Resources Project Administrator (Contracted through The Dubin
Group 11/06 to 2/07)

* Worked on Stock Option Project, updated with various reports and

performed quality check on payroll
Telegard, Inc Wayne, PA (Consultant at GMAC Mortgage, Horsham PA)
2005-2006
Voice Engineer
* Managed voice portion of projects for new office installations,
relocations and closings
* Determined appropriate telephone equipment, prepared proposals,
ordered phone service and monitored projects from start to finish
AT&T, Wayne PA
1995-2005
Global Service Manager/Complex Order Specialty 1998-2005
* Served as dedicated service manager on a large health insurance
account
* Responsible for post sales activity and implementing complex
network services
* Managed and dispersed work to a team of service specialists
* Maintained project status and have acted as single point of
contact to customer
* Trained service specialists on various systems and negotiated with
provisioning centers to cover workload
Account Executive 1997-1998
* Sold and executed voice, data and Internet application sales,
negotiated new contracts and renewals
* Closed 100% of contract renewals and increased revenue by
providing solutions for customers including Teleconferencing to
save on travel expenses and frame relay for data flow at
multi-location companies
Sales Representative 1995-1997
* Sold Voice and Data Services to customers in the Middle Market
strata
* Increased revenue 25% by selling new products and
identifying/implementing unbilled usage
* Worked on special pilot program handling account coverage in
remote areas of Georgia resulting in 27% revenue increase. Due to
the program's success, it was applied to similar geographies
throughout the US.
JOSEPH A BALSAMA, ESQ, Media PA
1991-1995
Office Manager/Legal Assistant
* Prepared and filed legal documents in a timely manner
* Responsible for client billing, AP, AR, balanced checkbooks
EDUCATION

Bachelor's Degree, Business Administration

Immaculata University,
Immaculata, PA
Pursuing
Delaware County Community College
Media PA
Some coursework
PROFESSIONAL DEVELOPMENT
Training Classes include:
Patent Docketing Seminars and Training
MS Word, Power Point and Excel Classes - Beginner, Intermediate and
Advanced
MS Project
Lotus Notes, Access, Peoplesoft, SAP, InfoPak, eRoom
Account Executive, Service and Technical Training Curriculum at AT&T