Deer Park, New York 11729 Phone: 631.374.0849 dpccdadc@westpost.net Dynamic Project Leader with significant background in the Broadband and Wireless technology industry eager to contribute exceptional consultative and technical expertise toward supporting a progressive organization in optimizing market shar e growth and competitive positioning. QUALIFICATIONS PROFILE * Diligently analyze emerging products, services and market trends to plan strat egies, effectively promote products, penetrate new business, and maximize compan y's competitive edge. * Excel throughout all project phases, leveraging strong prioritization skills t o expedite team efforts and maintain strict adherence to budget and timeline par ameters. * Outstanding proficiencies in technical support, customer relations, process im provements, negotiations, and relationship-building. * Methodical and focused problem solver with an exemplary track record of execut ing innovative, systematic, and strategic solutions to meet assigned goals and n eeds. * Employ polished communication skills to deliver informative and compelling pre sentations and proposals. PROFESSIONAL EXPERIENCE Amdocs / DST Innovis, 1999 to Present On-Site Implementation / Product Catalog Project Manager (2006 to Present) * Spearhead implementation and administration of Amdocs' Clarify Product Catalog with a constant eye on ensuring customer satisfaction. * Provide critical consultative and technical guidance for all areas of customer 's business including CRM Enhancements, Statement Re-Design, Product Catalog sup port and Process Flows. Strategic Development Consultant (2000 to 2006) * Applied sharp strategic thinking abilities toward advising customers and sales departments in business solution development and vendor product integrations. * Actively supported domestic and global sales force through technical and consu ltative leadership. * Assessed customer's business plan to define requirements, determined and negot iated delivery timeframes, and oversaw contract/work order approval of customer requested development. * Identified and suggested alternate solutions from third parties to address cus tomer's needs. Team Lead / International Project Coordinator (1999 to 2000) * Administered customer accounts through full project lifecycle including implem entation of new functionality and upgrades to Broadband, Cable and Telephony bil ling products and services. * Meticulously documented customer's business and industry requirements. * Drove quality management efforts as contributor to DST Innovis' ISO 9000 proce ss. * Compiled and provided training and support documentation to customer on new pr oducts and services, central to enhancing deployment success. Continued ... Debbie Persram - Page 2 of 2 Professional Experience continued ... CableData International, 1990 to 1998 Senior Technical Sales Support (1998) * Contributed extensive technical acumen toward supporting global sales activiti es including attending international tradeshows, conferences and customer sites. * Participated in Request for Proposal (RFP) efforts as team leader, effectively directing staff in presenting solutions to clients. * Seamlessly expedited project life cycle from initial RFP to successful install ation and implementation. Regional Sales Account Executive - Latin America (1996 to 1998) * Steered customer account management for Latin American market, playing a pivot al role in driving sales growth and improving customer satisfaction and retentio n. * Facilitated sales of software and software services while formulating strategi c plans to penetrate and sign new accounts. Technical Account Executive / Project Coordinator (1993 to 1996) * Expertly provided vital operational and technical support for all products and services, navigating cooperative efforts between customers and internal service providers and fostering productive relationships with key senior management tea m members. * Resourcefully authored customer satisfaction plan featuring business profile, general account strategies and potential sales opportunities. * Promoted from role as Software Support Analyst (1990 to 1993) as a result of e xceptional performance and results. PROFESSIONAL DEVELOPMENT Business Telecommunications Certificate Computerized Business Systems Certificate