Mauricio J.

Arias, MBA
10939 Mirador Drive • Alta Loma, California 91737 • 949-701-2438 • mauricio.j.arias@gma
m
________________________________________
A
ccomplished Results Oriented professional with experience in planning, developin
g, and implementing solutions that facilitate corporate growth. Offers experienc
e in strategic operations planning, innovative lead development, and has a super
ior understanding of customers’ needs. Exceptional communicator with a consultative
sales style, strong negotiation skills, and a keen ability to assess clients nee
ds. Experienced in creating and conducting oral and written presentations. Offer
s focused leadership to drive sales and profit in competitive markets. Focused o
n achieving continuous & improved performance. Reputation for consistently meeti
ng the most challenging goals with unequaled success.
 Leadership/Motivation/Teamwork
 Expert Sales Pitching & Closing
 Builds & Maintains Relationships
 Marketing/Business Development
 Territory Growth and Development
 Communication/Customer Relations
 Strategic Business Planning/Analysis
 Account Management/Development
 Consultative Sales Approaches
 Project and Process Management
 Quota and Goal Attainment
 Fluent in English and Spanish
PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER / OWNER, Global Arias – Business Owner, California, 06/2010 to Pr
esent
• Launched and managed the daily operations of the retail and wholesale import and e
xport business
• Responsible for all aspects of business planning, project management, and implemen
tation, created and maintained budgets, and developed strategic marketing campai
gns which increased brand identity
• Facilitated and conducted innovative and effective training programs which increas
ed productivity
• Managed, motivated, evaluated, and coached employees
DISTRICT SALES MANAGER, Verizon Wireless / Vodafone, Irvine, California, 10/2004
to 06/2010
• Analyzed, planned, and directed all services and operations and reviewed daily fin
ancial results
• Created, monitored, and maintained budgets and profit and loss statements and cont
rolled costs
• Developed controls and processes to manage relationships with internal and externa
l suppliers
• Managed a large sales operations with 250 direct reports in 10 stores and supervis
ed internal employees
• Screened, interviewed, and hired qualified employment candidates and facilitated t
raining programs
Key Accomplishments and Contributions as the District Sales Manager at V
erizon / Vodafone:
• Increased the territory’s customer base by 4% versus the average growth in the
region of -2%
• Successfully improved the average monthly revenue per customer from $37.00
 to $52.00
• Consistently ranked the best in class labor, attrition, inventory, and cos
t control
• Improved relationships with HR, IT, marketing, and various other support d
epartments
• Winner for prestigious awards for being a high performer in 2005, 2006, and 2008 a
nd recipient of the “President Award to Excellence†in 2009 for exceptional leadership a
nd sales skills
AREA SUPERVISOR FOR CALIFORNIA, Peter Piper, Incorporated, California, 07/2002 t
o 10/2004
• Planned and directed the state growth project and coordinated contracts with third
party vendors and construction teams and supervised other departments involved,
including HR, training, and IT
• Conducted competitive analysis, marketing studies, and real estate research to ope
n two multimillion dollar locations in strategic cities; successfully increased
sales, customer satisfaction, & overall experience
Key Accomplishments and Contributions as the Area Supervisor at Peter Piper, Inc
orporated:
• Improved mystery shop results from 83% to 91% in the first year and to 93%
within the 2nd year
• Recipient of the “Area Supervisor of the Year†awards in 2002 and 2003 and de
ed costs
DIRECTOR OF OPERATIONS, California Crisp, Agoura Hills, CA, 02/2000 to 07/2002
• Developed a business plan and followed up on the growth strategies; streamlined ov
erall operations
• Created the employee manual, consisting of all company guidelines and expectations
and developed a product manual with detailed step-by-step instructions; communi
cated procedural updates as needed
Key Accomplishments and Contributions as the Director of Operations at C
alifornia Crisp:
• Developed relationships with support departments which led to consistent t
eam improvement
MARKETING, SALES, AND F&B MANAGER, Parque de Diversiones, Inc, Costa Rica, 1995
to 1999
• Established, monitored, and updated a business plan with a goal of improving reven
ue via Tourism
• Developed productive & professional alliances with hotels, travel agencies, & gove
rnment departments
Key Accomplishments and Contributions as the Marketing, Sales, and F&B M
anager at PDD:
• Developed marketing strategies which increased revenue by 50-65% year-over
-year (YOY)
EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION DEGREE – BUSINESS AND PROJECT MANAGEMENT

Eldorado College – Escondido, California – Master of Business Administration Degree comp
leted in 1992
BACHELOR OF BUSINESS ADMINISTRATION DEGREE – MAJOR: INTERNATIONAL BUSINESS
Eldorado College – Escondido, California – Bachelor of Business Administration Degree co
mpleted in 1990
Additional Education: NAC University –Major: Retail Management – 1996  Cornell Univers
nced Administration Courses – 1997  Cornell University – IAAPA Advanced Administration
ram – 1998  Marketing, Retail, and Merchandising Seminar – Johnson and Wales Universit
Excellent Professional References and Recommendations Available Upon Request