Delfa Ruth Frank

6924 Fishburn Avenue, Bell, CA 90201

Home 323.562.8040, Cell 323-807-0267
dfceccd4@westpost.net
Objective: To find a permanent position as an Administrative Assistant, Clerk,
or Receptionist in a highly respected organization that will further my career i
n Customer Care.
Experience
Most Recent
Foote Axle and Forge, LLC Los Angeles, CA
Office Assistant
General office duties, A/R, customer service, internet use for shipping via UPS
and research, invoicing, preparing over the phone orders for shipping, other dut
ies as given to me by my supervisor
2007-2010
Pasadena Christian Preschool Pasadena, CA
Preschool Secretary
Filing, copies, Keeping preschools calendar for Director, Assisting families wit
h enrollment, answering phones, confirming appointments, organizing filing syste
m, typing, greeting families as they come in or leave the school, help parents w
ith signing in and signing out, assisting teachers with typing projects, general
office and secretarial duties.
January 2007-December 2007
Hillmann Environmental Group Long Beach CA
Administrative Assistant
Filing, typing, copying, binding, answering telephones, internet use for researc
h, scheduled travel plans for project managers and Regional Director, prepared p
ayroll for corporate office, faxing, data entry working on projects, purchasing
supplies, taking care of any assignments given to me by my supervisor and other
project managers in the office.
Translated an entire Environmental Educational Presentation on Mold from English
to Spanish for Environmental Health Services Instructor and traveled to Puerto
Rico to Assist in the seminars at two locations

October 2006-January 2007

NTS Paramount, CA
Dispatcher
-Receiving work orders, answering phones, filing, opening, closing duties, data
Entry, faxes, e-mails, dispatching phone calls to copier repair technicians, mos
t
2005-2006
Home Bell, CA
Care Giver
Successfully organized medical care for mother at home and served as executor of
her estate for a year
January 2005-September 2005
The Prentice School Santa Ana, CA
Business Clerk
Reported directly to the Controller in the Business Office. Worked under the sup
ervision of the Accountant
Filing, answering telephones, typing, deposits, receiving monies for tuition and
other school business from our clients, mail, telephone calls to parents for sc
hool business, kept track of scholarships, processed ACH and Credit Card payment
s, data entry of employee time cards, copy jobs
General office duties and assignment given by supervisors
August 1-December 22, 2004
Office Manager
Orange County Christian School Anaheim, CA
Reported directly to the Operations Manager
General Office Management
Opening and closing duties
Scheduling appointments for Administration
Typing, filing, copy jobs, receiving tuition payments, mailing out bills
Organizing and producing special awards for students
Kept the front office organized and user friendly
Answered telephone calls, kept communication lines opened between the school and
its clients
1996-2004 Huntington Park Baptist School Huntington Park, CA
Administrative Assistant
Reported directly to the Principal, Pastor of the Church, and School Board
Served on the School Board as Secretary for 3-4 years, scheduled meetings, recor
ded minutes, assisted in developing school policy
Completed reorganization of school office. Ordered supplies, organized supply ro
oms. Assisted in the conversion of manual accounting system to Quick books Pro,
developed a user friendly reorganization of file system, improved registration p
rocedures, updated day care billing system, directory management data entry, ans
wered telephones, provided information services
public relations: front office reception, recruited new families, scheduled entr
ance exams for prospective students, campus tours
listened and attended to customer and staff concerns, and referred them to the a
ppropriate person, provided excellent public relations efficiently handled accou
nts receivable, invoicing, created and sent out statements, received and receipt
ed tuition, day care fees, any monies for official school business, banking-depo
sits, petty cash, purchased needed supplies, maintained Student Cumulative files
, requested transcripts, sent out transcripts, supervision of school volunteers,
orientation of new employees: health insurance, initial processing for personne
l (W2s, Emergency Information) computer work: typed reports, letters, award cert
ificates translated English documents into Spanish language documents copied mat
erials for both the Principal and other faculty members supervising children on
the playground during recess and lunch hour, first aid, CPR, any other assignmen
ts given to me by my supervisor
1993-1996 Mullikin Medical Center Long Beach, CA
Appointment Scheduling
Scheduled/Rescheduled appointments, customer service front desk reception,
Managed doctor schedules, answered and efficiently managed busy telephone lines,
information services, customer services, attended to and reported patient conce
rns, communications with doctors and nurses, health insurance companies, data en
try on SMS system in order to schedule, reschedule, or cancel patients appointme
nts, ten key, typing, attended patient information inquiries, patient records up
date
Word Processing Clerk
Preparing, organizing, sorting, and delivering medical and emergency reports
1986-1993
Los Angeles County Public Library Bell, CA
Library Page,
filed books, assisted public in locating the books, assisted in summer reading p
rograms, administrative support, catalog cards, organized all bookshelves, magaz
ines, closing duties such as cleaning the public areas
Library Aide
Opening and closing duties, front desk, research questions, locate books for cus
tomers, other libraries, filled book orders for other libraries, packaged shipme
nts, received mail, processed books, magazines, newspapers, check in check out a
ll library materials, processed library cards, worked on catalog cards, received
library book fines, was part of the process to convert from a manual library sy
stem to the ACS Circulation System, worked at other libraries, worked at Hunting
ton Park Library to further process computerized library card applications, trai
ned on collections procedures for library delinquencies
Education
1991-1993 National Education Center Commerce, CA
Earned an A.A. Degree in Office Technology
Specializing in filing, ten key, typing, organization, business management, comp
uter and manual accounting procedures, customer service, communication skills, b
usiness math, computer software programs such as DOS. Word Perfect, Lotus, Peach
Tree, and Database management, Spreadsheet. Work place etiquette, communication
s
18-month trade school Associates of Arts Degree
1986-1989 San Pedro High School San Pedro,
CA
Diploma Liberal Arts and General Education
Youth Community Service Club, Reading Tutor, Library Volunteer
Interests
I enjoy reading, writing, nature, music, swimming, movies, photography, scrapboo
king, baking, organizing events, volunteering in various places,
Qualifications
Experienced office worker, excellent customer service, work well with others, we
lcomes challenges, able to work well on a team as well as individually, responsi
ble, conscientious, willing to learn new skills, typing, ten-key use, basic acco
unting, bilingual English-Spanish, Certified in CPR and First Aid 6 years consec
utively
Computer Skills
Internet use for research, able use the Mac OS, Safari, Microsoft Word, Excel, P
ublisher, Power Point, Microsoft Outlook, Microsoft Outlook, Quick Books Pro, SM
S system-medical centers, ACS circulation system-Library, DBA System for manufac
turing businesses