____________________OBJECTIVE____________________

A customer service position within a professional environment providing opportun

ity for growth and career advancement.
____________________SUMMARY OF ACCOMPLISHMENTS____________________
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Dedicated to achieving customer satisfaction as well as meeting or surpassing
company expectations. Strong rapport with personnel, customers, and associates
based on knowledge, professionalism, and integrity.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual.
* Provided a high level of customer service and client relations based on outsta
nding communication and interpersonal skills.
* Resourceful, energetic, competent, multi-task and results-oriented.
* Work well as a team member or independently.
____________________EXPERIENCE____________________
2010 - Present - Team Leader
Panda Express, Scottsdale, AZ
* Established rapport with clientele by bringing enthusiasm and energy to the wo
rkplace.
* Communicated information clearly and accurately
* Built rapport with customers through effective and precise communication
* Maintained and encouraged customer loyalty through the courteous and efficient
resolution of disputes, complaints, and discrepancies
* Maintained positive customer relationships
* Operated cash registers and computer input applications
* Solved customer problems and assured satisfaction
* Earned a reputation as a valuable and cooperative coworker by: being fair, hon
est, and willing to help others when needed; effectively resolving conflicts at
appropriate times; and assisting new managers and other staff to become familiar
with policy and operations
2010 - 2010 - Insurance agent
AALL Insurance , Mesa, AZ
* Specialized in providing individualized services for auto insurance, upgrading
existing policies, servicing existing accounts, making presentations, and initi
ating the claims process for clientele
* Quoted rates, prequalified customers, and assisted with the underwriting proce
ss for various insurance policies
* Detail-minded with a good eye for balance and organization
* Effective written and verbal abilities
* Excellent interpersonal and communication skills, complementing proven creativ
e problem solving capabilities
* Action-oriented, focused on solving immediate problems
* Highly regarded by all employees for friendliness, hard work and the ability t
o learn new procedures very quickly
* Hard-working, goal-oriented, perfectionist, and a team player
* Work as an individual contributor performing independent tasks at appropriate
times, but can be a motivating team player. Achievement-oriented
____________________EDUCATION____________________
2005 - H.S. Diploma
Tucson High, Tucson, AZ
____________________SKILLS____________________
* Oral Communication
* Problem Solving
* Written and Verbal Communication
* Well-Developed Listening Skills
* Client Needs Assessments
* Customer Service
* Underwriting