JOHN W.

BAKER

109 Trayesan Dive Holly Springs, NC 27540

919-285-4400
jbcf9876@westpost.net
PROFILE
Highly motivated and results oriented IT professional with strong problem solvin
g, analysis and technical skills. Enjoy challenging projects and adept at learn
ing new technologies. Self-starter and also a team player, goes the extra mile t
o get the job done. My goal is to work in a challenging environment, devoted to
continuos improvements and advancements in technology that allow professional an
d personal growth. Just do it attitude. I am able and willing to relocate for th
e right full time position..

Pfizer (formerly Wyeth Biotech)

IT Specialist - The Americas Regional Identity Management Sanford, NC
2008-Present
As a member of The Americas Regional Identity Management team for Wyeth/Pfizer,
I supported 52 sites and managed 35,000 network accounts in Latin America and No
rth America (US, Puerto Rico and Canada). Worked independently in a virtual Team
Environment with members worldwide. My responsibilities included the creation,
moving, renaming and disabling of Active Directory, E-Directory, LDAP, E-mail RS
A/ACE Administration, and Blackberry account management for Wyeth/Pfizer employe
es and contractors across Latin America and North America (U.S., Puerto Rico and
Canada). Additional responsibilities were to provide resolutions for network a
ccount access problems, password synchronization issues Single Sign-On (SSO), re
sponded to Sarbanes-Oxley audits that covered The Americas Regional IdM tasks, a
nd provide reports to assist other departments in their audit efforts, legal lit
igation for corporate legal department (accounts, personal data, E-mail).
Personal Achievements:
Top performer on The Americas Regional IdM team. Personally handled and closed 2
6% of the monthly problems/requests that were submitted to the Identity Manageme
nt work queue.
Served as the Subject Matter Expert and Project Manager for Latin America and Pu
erto Rico, and was the lead on the initial implementation of standardized Accoun
t Management at these sites. Implemented services across Latin America (19 sites
) in 4 months.
Set up the RSA (Remote Access) process for all Latin America and North American
sites including documentation on the process. Implemented a remote access token
project that saved the company $150k (more than 50%) in total yearly expenditure
s.
Provided continuous knowledge transfer to other members of The Americas Regional
Identity Management team.
Collaborated with the other regional IdM teams in Europe and Asia.
Served as a central point of contact for the HR-IS team, Cross Company Access be
tween Wyeth and Pfizer, Active Directory account and group management for Global
clients.
Coordinated account management with the Global IdM team and local site teams.Imp
roved new-hire on-boarding processes saving the company $4M the first year.
Researched and provided resolutions to SAP Security on Role Assignment problems.
Exceeded required SLA'S (Service Level Agreements) Averaged 98%.
Tools Used: ARS (Active Roles Server), GIDM (Global Identity Management), IMS (P
eopleSoft), ADUC (Active Directory Users and Computers), IDTT (ID Task Tool), Co
nsoleOne, iFolder, RSA/ACE Server, ESM (Enterprise Services Management), Blackbe
rry Manager, Service Center, and Password Manager
Wyeth Biotech
Associate Engineer Shared Services Southern Region IT Security Sanford, NC
2004-2008
As a member of Shared Services Southern Region IT Security team for Wyeth Biotec
h, my responsibility was to support 2 sites (Sanford and Durham (RTP) NC, which
consisted of 1,900 clients. My responsibilities included account management LDAP
, E-Dir, AD, E-Mail (Create, Disable, Move, Rename, Group Memberships, Folder Cr
eation/Access Rights, E-Mail, Distribution Lists, RSA/ACE Administration).Additi
onal responsibilities included server backups at the Durham site, as well as bei
ng the LSA (Local Site Administrator) for SAP Access/Issues for both sites.
Personal Achievements:
Consistently the top site for meeting or exceeding account/application/security
rollout SLA's (Service Level Agreement) averaged 99%.
Received the Wyeth IS Peer Recognition Award for Quality and Operational Excelle
nce.
Responsible for troubleshooting remote access login issues (connections, token s
ynchronization, password issues, group memberships).
Managed the queue in the Service Request system.
Coordinated the remote access token replacement program.
Downloaded and distributed applications and security updates.
Worked on project teams to improve utility applications (WOL, E-COPY, AD Cleanup
).
Tools Used: ADUC (Active Directory Users and Computers), ConsoleOne,
SAP Virsa Access Enforcer, RSA ACE/Server, ESM (Enterprise Services Management),
ArcServe, Backup Exec, WBF (Workstation Build Framework), WOL (Wake On LAN), Se
rvice Center, Password Manager
Wyeth
Associate Engineer Help Desk Analyst - Marietta, PA
2001-2004
Was the single point of contact for assisting clients with their IS technology r
elated questions or problems. My goal was to maximize client productivity by an
swering the question, resolving the issue or escalating the problem to the appro
priate support team.
Personal Achievements:
Supported approximately 2100 clients closing an average of 1200 requests per mon
th with an average client satisfaction rating of 4.9 out of 5.0.
One of the top rated helpdesks in Wyeth.
Also provided pager and telephone support as backup.
Elcom Services Group Bristol, PA
Desktop/ Helpdesk Specialist
2000- 2001
Elcom is a consulting company that provides desktop and helpdesk support to Majo
r Corporations, Hospitals and School Districts.
The following are the companies that I have worked with as an Elcom consultant:
(Aventis Pharmaceuticals, UMDNJ, BASF, Camden and Allentown School Districts, Wy
eth - Princeton NJ)

Education
THE CHUBB INSTITUTE, Springfield, PA
Diploma in Computer Technical Support GPA 4.0
Selected Most Outstanding Student in Computer Technical Support
BUCKS COUNTY COMMUNITY COLLEGE, Newtown, PA
Associates Degree in Business Administration
Training
Microsoft Windows Exchange Server 2007
Planning Implementing, and Maintaining a Microsoft Windows Server 2003 Active Di
rectory

References available upon request.