Constance Kyriacos

50 South Penn Street, Apt. 403

Hatboro, Pa. 19040
kccbbe4a@westpost.net
973-727-9617
SUMMARY
Versatile Senior Technical Writer and Systems Analyst with experience
in, homeland security, telecommunications, financial services,
transportation and, pharmaceutical industries. Areas of expertise
include testing, technical writing, online help design, training,
content management, systems analysis and, software development.
Motivated by constant learning. Able to research and understand both
software and hardware technologies. Produced well[DEL: :DEL] organized
and concise documentation. Effective communicator able to manage
multiple projects, meet all deadlines, plan and participate in
meetings with engineering teams and subject matter experts. Prior
experience includes software design, financial analysis, and
development.
TECHNICAL SKILLS
Software: RoboHELP, SAP, Adobe FrameMaker 9, Adobe Acrobat 7, EPIC
(XML), MS Office 2007, MS Word, MS EXCEL, MS PowerPoint, CorelDraw,
Visio, SnagIt, Paint, Information Mapping, Dreamweaver, Content
Management
Platforms: Windows NT, 2000, 2003, XP, Xwindows, Citrix, UNIX, VM/MVS
Languages: XML, SGML, HTML, JAVA, COBOL (PC and Mainframe), JCL,ISAM
Databases: Clear Case Management System, SharePoint, Bugzilla, E-Room,
Document and Software Management, Sablime, SQL, IDMS, Sybase
Clearance: Security Clearance

PROFESSIONAL EXPERIENCE

Medical Claims Company, Ft, Washington, PA 7/2010 - Present

Consultant/Senior Technical Writer
Responsible for writing enhancements, analysis and testing of medical
claims front end applications for the health insurance industry.
Maintaining online help system used as a jobaid and training for
users. Documenting procedures for backend processing using FrameMaker.
* Medical Claims
* Billing
* Usability Testing
* Customer Account Maintenance
* RoboHELP HTML, FrameMaker, Word
 Imaging sciences international, hATFIELD, PA 4/2010 - 6/2010
Consultant/Technical Writer
Responsible for editing, rewriting and testing SAP procedures for a
medical device manufacturer. Worked with the team to develop new
templates for the documents. Tested documents on the SAP system to
verify accuracy. Followed ISO project development standards. The
following procedures were edited and verified:
* Finance- AR/AP.
* Production Planning and Materials Management
* Sales and Distribution.
* Quality Management and Customer Service

4-D security, South Plainfield, NJ 1/2008 - 11/2009

Consultant/Technical Writer
Responsible for writing software installation and system maintenance
guides using FrameMaker for homeland security surveillance systems.
Conducted software installations used to verify the accuracy of
procedures. Determined system functionality and documentation needs by
analyzing systems. These integrated systems consist of software,
hardware and databases.
* Presented new layouts for documents to development teams.
Excellent interpersonal skills.
* Tested documents in the lab to insure readability and accuracy.
* Tested the applications in the lab environment for the next
software release.
* Worked with trainers to develop training materials.
* Designed spreadsheets for parts inventory.
* Collaborated with technical teams to verify procedures and
conducted document reviews with subject matter experts. Worked
well with all team members.
* All deadlines were met for both overseas and domestic
installations.

ALCATEL-Lucent, Bell Labs (AT&T), Whippany, NJ 5/1995 -10/2008

Senior Information Developer

Accountable for researching and writing training, installation, OA&M, and system
maintenance documents for the CDMA Wireless organization
using EPIC/XML and FrameMaker/SGML software and, designed an online
help system using RoboHELP. Responsible for schematics, pictures and graphica
l depictions of both the hardware and the GUI. Processed change requests that we
re issued by the development team. Files were then returned to the content manag
ement system for use with the main software application. Organized and conducted
reviews with the appropriate subject matter experts and traveled to the install
ation test sites. Followed ISO 9000
project development standards.
* Met all deadlines for FOA installation and hardware testing. Wrote
installation and site prep documents for RRH Remote Radio Head and
the d2U Distributed Base Station for Japanese customers.
* Designed prototype for the Remote Maintenance Tool (RMT) using
 RoboHELP HTML development software. Subsequently, developed the
new system used by the RMT software development team in
conjunction with the interactive RMT test application. This
product was globally distributed.
* Ensured the implementation and software integration went as
smoothly as possible. Provided support and assistance for the RMT
test application and, wrote test plans for the developers.
* The RMT project was sent to China. Continued to support the
project from the U.S. Attended weekly meetings and interfaced with
the international development and product management teams.
Planned and hosted meetings with subject matter experts to discuss
new features.
Electronic Data Services - EDS, Parsippany, NJ 1/1995 - 11/1996
Consultant - Systems Analyst
Designed RoboHELP on-line system for an electronic on-line network.
This system handles bank transactions for an ATM network and other
interactive banking procedures.
BELLCORE, Piscataway, NJ 1994 - 1995

Consultant - Systems Analyst

Converted and updated documents for a telecommunications equipment
parts and inventory repository. The documents were originally written
using Interleaf, and converted to FrameMaker 4.0 for Xwindows. Tested
application software to verify functionality. Interfaced with the
development team regularly to insure up to date information. Reviewed
the functionality of various service order provisioning systems for
the telecommunications industry and developed Interactive Computer
Based Training prototypes.
AT&T, Morristown, NJ 1993 - 1994
Consultant - Systems Analyst
Developed requirements for an on-line ad hoc reporting system. Duties
included systems analysis, data analysis, data modeling and user
interface. Used case tools to design system flows. Wrote a manual for
the Marketing Database System utilizing System Development
Methodology. Designed tracking process to maintain close observation
of system processing time. Designed PowerPoint presentations for
managers and developers, which were used for requirement reviews.
Wrote, compiled and edited a high level design manual. Wrote
requirements which were distributed to various user groups.
EDUCATION
Diploma of Computer Programming, Chubb Institute
BA, Major: History, Minor: English, Hunter College