No.

6, Jalan Glenmarie
40150 Shah Alam
Selangor
Tel: +603 – 5569 3840
Fax: +603 –5569 3849
Mohd Zam Zam Bin Saidon
740426 – 01 – 5319

26 May 2011

Dear Mohd Zam Zam

Course Joining Instructions

Site Operations Workshop (SOW 2/2011)

We are pleased to welcome you as a participant to the above course, which will be held at Shell
Retail Academy in Glenmarie, Shah Alam, Selangor. This is a 4-weeks modular training
programme that is organized by Shell Retail Academy in collaboration with Pioneer Prudential
Sdn Bhd. Working with you throughout the course will be trainers from these two training
organisations and also associate trainers from among the existing retailers in the country.

PARTICIPATION
You are eligible to attend SOW if you are:
 a station manager identified by the retailer to have a need to learn more about station
operations
 a family member of an existing retailer who wishes to help manage the station

IMPORTANT: Please be reminded that attending SOW is NOT a license for you to qualify as
future retailers.

AIM and OBJECTIVES

The aim of the course is to provide you with a thorough understanding of basic petrol station
operating principles and a greater appreciation of your task of creating a true retail business
environment.

At the end of the programme, you will be able to:

 understand Shell’s business principles and vision
 understand Shell’s HSSE policy and standards and be able champion them at your
retail station
 develop good leadership and communication skills
 understand the reality of running a petrol station and its allied retailing business
 fit in your role as part of an enterprise to deliver Shell Retail Customer Commitment
(SRCC) and being able to deliver and measure your performance against SRCC’s
standards
 meet the operational requirements of a Shell retail outlet
 confidently manage your assigned petrol retail outlet successfully
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PROGRAMME
The SOW officially commences on Monday, 27 June 2011 but you are required to register
yourself at Retail Academy on Sunday, 26 June 2011 at 1.30pm. This will be followed by a
classroom session where you will be briefed on logistics and training calendar and be given all
the equipments and the uniforms that you will require for the training.

Please be punctual and note that we expect the session on this day to end only at 6:30 pm.

Once training starts, you will be trained on both practical and theoretical knowledge by the
classroom trainers and also have the opportunity to be assigned to our nominated stations for
onsite training by Retail Academy’s Associated Trainers.

All classroom sessions will be from 8.00 am until 5.30 pm and will be held at the Multi-Purpose
Hall on the ground floor of the Academy. Venues for other sessions will be advised at a later
date.

For onsite training, you will be spending most of your time at stations assigned to you and that
you will be required to work on shifts. On-site training hours may vary depending on the planned
schedule of your associate trainers.

Please note that the training will be on-going EVERYDAY (including Saturdays & Sundays)
throughout the 4 weeks and you are reminded not to make any arrangements or plans that will
disrupt the training schedule.

DRESS CODE
You are expected to be neatly and decently attired in your uniform and safety shoes while you
are attending both classroom and on-site training throughout the 4 weeks.

You will be issued the following items on registration day:

1. Shell Site Staff Uniform (T-shirts) - 3 pieces

2. Site Staff Name Tag - 1 set
3. Safety Shoe - 1 pair
4. First Aid Kit - 1 set
5. Spark-proof Torchlight - 1 set
6. Water Finding Paste - 1 tube
7. Oil Finding Paste - 1 tube
8. Luminous Safety Vest - 1 piece
9. Discharging Funnel & Can - 1 set
10. Safety Helmet - 1 set

You are required to wear ONLY BLACK PANTS with your Shell site staff uniforms for the duration
of your training. Please ensure you have enough black pants to last you for the whole of that
period because jeans, khakis or pants of other colors and shades are strictly prohibited.

2
PREPARATION FOR THE COURSE
As the course is going to be held continuously for 4 weeks, we expect you to come prepared with
enough personal items (example personal clothing or medicine) to last you for the whole duration
of those 4 weeks.

In addition, certain parts of the course will be held at a venue that will require you to bring along
the following items:

1. Lots of attires suitable for vigorous outdoor activities

2. Own toiletries including bathing soap & towels
3. Track shoes
4. Slippers
5. Attire for prayers (for Muslim participants)
6. Torchlight
7. Personal medications

This alternate venue does not have any hot water facilities for bathing and the water can be very
cold especially in the morning.

ACCOMMODATION and MEALS

If you are an outstation participant, you are required to make your own arrangement for
accommodation preferably at hotels below that are located near Shell Retail Academy (SRA):

Hotel Phone Number Distance from SRA

Quality Hotel, Shah Alam 03 – 5510 3696 20 minutes

Holiday Inn, Glenmarie 03 – 7803 1000 10 minutes
De Palma Hotel, Shah Alam 03 – 4270 7070 20 minutes
Concorde Hotel, Shah Alam 03 – 5512 2200 15 minutes

Meals will not be provided by the assigned stations during your onsite training sessions but meals
will be provided for breakfast, lunch and afternoon tea break during whole day sessions at the
Academy.

TRANSPORT
You will be required to make your own way to the Academy, the assigned training stations, and
the hotel of stay. No transportation facilities will be provided by the Academy.

Please be advised that it is difficult to get a taxi from Retail Academy especially during peak
hours thus you can expect a long wait if you call for taxis during these hours.

3
COURSE FEES
The course fee is RM4,983 (Ringgit Four Thousand Nine Hundred Eighty Three Only) per
participant and must be paid on registration day using Bankers Cheque or Company Cheque
ONLY. Please make it payable to PIONEER PRUDENTIAL SDN BHD, the company that will be
managing the administration and logistics of this course. We are sorry to inform that personal
cheques, money orders and other mode of payments will not be accepted.

ADMINISTRATION
Should you have any questions concerning the administrative arrangements for the course, please
do not hesitate to contact me at the following:

e-mail: wan-nazahar.mahmood@shell.com
Telephone: +603 – 5569 3840 ext 200
Fax: +603 – 5569 3849.

The location address of Shell Retail Academy is:

Akademi Runcit Shell

No 6 Jalan Batu 3 Lama
Seksyen U1 Glenmarie
40150 Shah Alam
Selangor Darul Ehsan

IMPORTANT NOTE
Please complete the attached Registration Form and e-mail it to pioneerprudential@gmail.com
together with your most recent passport size photo latest by Monday, 13 June 2011. Please insert
the photo (in jpg format) to the allocated space on top left-hand corner of the Registration Form.

Thank you.

Yours sincerely

Wan Nazahar Mahmood

Manager – Retail Academy Malaysia