Delmar M.

Hilliard
3728 Oak avenue
Gwynn Oak , Maryland 21207
dhd1eefb@westpost.net
Cell: 443-668-9437 Res: 410-944-2506
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Objective
To obtain a challenging Management position that will enhance and fully utilize
my professional experience as it relates to the L T L Industry.
Qualifications
25 years of Strong proven managerial administrative experience
Strong leadership ability and outstanding communication skills ,business knowle
dge at every level of management .Extremely confident proven ability to drive p
roductivity ensure all company Goals
Trained terminal operations teams to work effectively and maintained working re
lationship with departments such as safety ,sales claims , T Q I departments, cu
stomer care , and fleet services.
Complete knowledge of D. O. T regulations; Specialized in workers compensation
procedures and protocols ; Maintained OSHA compliance and safety requirements,
OSHA 300 / 300A forms and completed end of year processing
Excellent representation before state and local government agency.
Experience
Estes Express Lines 7/12/10 - 9/24/10
Operations Manager
Responsible for all outbound operations - managed supervisors, lead personnel, r
oad drivers and billing department. Responsible for P&D return drivers ,delivery
paper work was completed an forward to the correct department. Assured proper D
.O.T, OSHA, safety procedures were completed .
Completely managed and delegate responsible to supervisors, lead personnel duri
ng the process of setting up direct loads and head loads.
Managed and average of 300 outbound bills and assured proper loading .
Estes Express Lines
11/03/04- 7/12/10
Terminal Manager
Detail , Outstanding knowledge of company rules, regulations, code of conduct an
d individual department policies.
TSA security threat assessment clearance. The administrator of U.S Department of
Home land Security Air security exam, overseer and score processor.
Completely managed LTL Terminal facility . Hired / Trained all clerical staff ,
supervisors ,and all lead personnel.
Experience AS400 user ,Kronos payroll systems ,Microsoft office, billing and e-n
et . Complete knowledge all workers compensation processing procedures.
Experienced processing of OSHA 300/300A end of year documents. Complete Knowledg
e of safety procedures and protocols.
Complete Knowledge of all operational procedures. City dispatch ,computer handhe
lds operation, inbound / outbound E-plan system. All D. O .T hazardous material
placarding procedures and FMCSA guidelines including log books, DVIR book. Opera
ted 28ft straight truck non CDL units / certified forklift operator.
Held meetings with every department and ensure information was given to all pers
onnel to assure accountability ,top performance and achieve all company goals.
Estes Express Lines
03-99- 11-03-04
Assistant Terminal Manager
Managed city dispatchers , inbound. Supervisors ,managed average bill count 700-
900 shipments out for delivery in the state of Maryland each day.
Accomplished an average outbound bill count of 500 plus moving to Estes Express
Lines terminals destinations within North America.
Operational / safety training meetings for all departments. Supervisors and lead
persons to assure company goals were achieved . Completed knowledge and enforce
d workers compensation procedures, safety procedures and protocol .
Over $200,000.00 as miscellaneous accounts debt. Successfully deployed, an aggre
ssive office team ,implemented a plan an recovered 100 % of debt.
Estes Express Lines 04/95-02/99
Operations Manager
Responsible for all outbound operations, training of supervisors , lead personne
l, dock workers, road drivers and billing department.
Maintain company service goal of 98% ,four yeas excellent performance. Moved an
average outbound bill count 600-800 bills a night. Managed line haul to ensure p
roper dispatch.
Estes Express Lines 03/92-04/95
Dock Supervisor
Responsible for the outbound shift , supervised all outbound dock personnel. Sup
ervised the loading process of an average outbound bill count of 600-800 outboun
d bills a night, supervised an average of 40-50 road drivers and assure their pr
oper dispatch.
Estes Express Lines 10/87 - 03/92
Dock Forman
Responsible for the outbound shift dock personnel, the Dailey loading of outboun
d trailers ,controlled line haul cost by keeping loads at full density and weigh
t capacity.
Estes Express Lines 06/84-10/87
Dock worker
Dock worker / certified forklift operator / responsible for loading and unloadin
g trailers.
Education
Northwestern Senior High
Baltimore ,MD 21215
Award of Diploma
Data processing institute
Baltimore MD
Certificate of completion
Community College of Baltimore
Liberty campus Baltimore MD
Computer programmer course