Summary.

A challenge-oriented individual seeking a position where natural abilit

ies, experience and initiative will be most effectively utilized. The preferred
position will provide an atmosphere conducive to continued professional growth a
nd advancement based on experience and personal efforts.
Key Skills Industry Experience Skill Experience
Job Related Experience
Effective Communicator Marketing Program Management Communications
Effective Presenter Sales MRP Fiscal Planning Business Analysis
Ability to Influence Software Development PLC & SDLC Integration Lead
Driver Enterprise Operations Support Business Architecture Operations Lead
Quick to Learn Hardware Manufacturing Testing (System & UAT) Program Manager
Adaptability Software Manufacturing Vendor Management Test Manager
Superior Project Management Network Computing 30+ Yrs Sales & Operations Vendor
Manager
Work History
Oracle America, Redwood Shores, California Feb 2010 Sept 2010
Project Manager
Project: Change Order, Cancellation and Returns Policy Mar 2010 - Sept 2010
Responsible for bringing about the successful completion of project goals and o
bjectives.
Sun Microsystems Inc., Menlo Park, California 1988 Feb 2010
Operations Manager
Project: Oracle 11i Global ERP Production Operations Support Jan 2009 - Feb 201
0
Responsible for Business Operations Management for Oracle 11i ERP Global Deploy
ment. +30k global user community and +10 department operations strategic units
. Responsible for on-going operational process re-engineering (multiple phase d
eployment), production release management, production testing (including regress
ion), generation business system health metrics, alignment of business strategic
efforts to platform ability velocity for releases.
IT Test Manager Project: Oracle 11i Global ERP Upgrade (Phase 2) Sep 2007 Dec 2
008
Managed IT Oracle 11i Performance Testing. Global Deployment. Responsible fo
r development of testing strategy, engagement of vendors & outsource team to coo
rdinate testing efforts, defined plans for multiple releases & cycles, ensured r
isk mitigations strategy communicated to project team & business users, reviewed
testing outputs, ensured compliance with IT standards & best practices, tracked
output & metrics, developed strategy for corrective actions, and provided manag
ement reporting to program team & executive stakeholders.
PMO Manager Project: Oracle 11i Global ERP Upgrade (Phase 1) Oct 2005 Sep 2007
Program Managed Development & Deployment of process and procedures for the Prog
ram Management Office (PMO) for ERP Oracle 11i multiple phase program. Responsib
ilities Included; definition of policies, guidelines, process, dashboard & templ
ates; defined & managed change control & issue management processes & resources
; produced PMO governance & stakeholder communications; multi fiscal budget & re
source management planning (employees, +4 vendors, outsourced vendors, consultan
ts & temporary). Defined non standard bonus & compensation policies due to ext
ended deployment schedules; manage quarterly team all hands for worldwide resour
ces.
- Managed Budget Reporting (+$100m per quarter)
- Managed Tracking and reporting of program resources +1200 (at peak)
- Managed Vendor Teams & Contract Invoice Reconciliation for +500 Resources
*
Test Manager Project: Oracle 11i Global ERP Upgrade (Phase 1) Nov 2002 Oct 2005
Lead the Oracle ERP business user acceptance testing (UAT) activities, Includin
g; definition of testing processes, policies, templates; alignment to global bus
iness environments; managing multiple testing cycles; ensuring all technical & b
usiness resources engage for correction of testing issues; preparing business fo
r release. Implemented processes and templates to drive consistency & quality.
- Coordinated & Managed Business Testing Team +200 resources
- Multiple Cycles of Testing: Business User Acceptance, Performance, etc
- Identified & Trained key Business Subject Matter Experts (SME) on Testing
Methodology & Processes
Business Process Architect Project: Oracle 11i Global ERP Upgrade (Phase 1) Oct
2002 - Nov 2002
Responsible for the development business support processes to ensure company gl
obal alignment. Coordinated with Technical and Business Groups to ensure changes
to ERP applications, processes and/or policies are validated in context of the
system testing & deployment.
- Coordinated Business Process changes with +10 Departments
- Coordinated generation of Testing & Training materials with Business Readines
s Teams
Test Manager (Global) Project: Oracle ERP Production Operations AR Global May
2001 Oct 2002
Responsibilities included: Managing the business user acceptance Testing (UAT)
activities. Including; significant business alignment & re-engineering of core
- Coordinated & Managed Global Business Testing Team +200 resources
- Developed Global Enterprise Acceptance Plan
- Coordinated Global Communications: Approach, Status & Results
Readiness Manager World Wide Application Support Oct 1998 May 2001
Responsible for managing World Wide Application Support readiness activities fo
r an operational deployment. Include: communication status for readiness effort
s, tracking readiness activities and logistics between operational teams, suppor
t escalations & issue management activities, documentation of new processes & pr
ocedures, and executive stakeholder reporting.
- Supported +150 Applications (Sales ,Order Entry, Manufacturing, Shipping, Fin
ance)
- Flow the Sun Operations Model - APAC, EMEA & AMER
Business Integration Project: Oracle Implementation Oct 1997 Oct 1998
Responsibilities included: Defining business integration requirements & specifi
cations, testing, analyzing & maintaining new software integrations & applicatio
n in support of business strategic requirements. Performed research, design doc
umentation and worked with technical resources to modify software specifications
through project lifecycle.
Other Roles Held Organization: IT Operations Business Systems Analyst Mar 1995
Oct 1997
Organization: Sales Operations Customer Administration Manager Sept 1988 Mar 1
995
Organization: Sales Operations Business Analyst Jan 1988 - Sep 1988
Advanced Micro Devices , Sunnyvale, California Jan 1981 Nov 1987
Business Analyst
Responsible for; analyzing operations requirements, procedures, and problems to
enable the automated processing and improvement of existing computer systems, r
eviewed application capabilities and workflow to recommend system modifications
and enhancements, and performed testing.
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Other Skills & Data
Software Skills StarOffice HP PPM / Mercury ITG Collaboration (Vignette)
MS Office (including Powerpoint) Wiki
Bugster (Testing Tool)
MS Project
Service Desk Ticket Management VPN
Platforms Supported
Oracle 11i & 10.7
HP PPM / Mercury ITG Java Enterprise (Portal & Identity)
Education University of Phoenix - BS/Business Management
Awards Sun Microsystems Inc., Menlo Park, California: Outstanding Team Contribut
ion
References Supplied upon request