EDUCATION

Ventura College, Ventura California: 1972 - 1978 part time: emphasis on Busines
s Administration, Psychology and Accounting.
EMPLOYMENT HISTORY
March 2002 to Present Eastside Urology Associates
11911 NE 132nd Street, Suite 200
Kirkland, WA 98034
Position: Administrator
Job Summary:
Provide daily oversight of Clinic and Ambulatory Surgery Center. Implement syst
ems to improve clinic operations with a specific focus on registration, patient
financial services, billing and collections and budget. Interview, select, orie
nt and supervise 18-business office and clinical staff. Evaluate and provide re
gular feedback to staff on their work performance. Staff development. Initiat
e, investigate and facilitate staff advocacy issues. Respond to patient, family
and staff complaints about all areas of operations. Oversee all purchases and
negotiate for cost savings. Participate with the physician owners in the capita
l and operating budget process. Physician credentialing with insurance carriers
, hospitals and other facilities. Ensure proper cash handling processes and pr
ocedures. Participate with physician owners in marketing and business planning
for the clinic. In coordination with the physician owners, develop short-term a
nd long-range plans for the practice. Develop policies and procedures. Respons
ible for HIPAA and Compliance programs. Prepare quarterly financial information
and provide to CPA to complete quarterly financial reports to physicians. Atte
nd quarterly financial meetings
Additional Responsibilities: Property Manager for North Star Management LLC. O
versee tenant rentals in physician owned medical office building. Coordinate re
pairs, collect rents, monitor and compute yearly rent increases, and corresponde
nce to tenants. Coordinate yearly inspections of building by mortgage holder.
Oversee accounts payable and provide quarterly financial information to CPA.
November 1998 to March 2002 Pacific Medical Clinics
10416 5th Avenue NE
Seattle, WA 98025
Position: Regional Business Office Team Coordinator
Job Summary:
Assess, evaluate, design and implement systems to improve clinic operations acro
ss a region, with a specific focus on registration, patient financial services,
billing and collections. Supervise 21 employees in 3 clinics. Provide troubles
hooting on daily operating issues. Department budget. Represent the region ad
hoc in organizational projects and committees. Project management experience; e
xperience working closely with physicians and other health care providers. Abil
ity to establish and build professional working relationships in the organizatio
n and community. Personnel Management, Office operations, Financial and Qual
ity Management. Participate in marketing planning and business planning for the
clinic. In coordination with the Regional Clinic Director, develop short-term
and long-range plans for the practice.
December 1993 to July 1997 Victor Szanto, MD
Evye Szanto, MD
 Mohammed Rana, MD
Position: Business Office Manager
Job Summary:
Business office manager for Ophthalmology, Neurology, Ambulatory Surgery Center
and Optical shop. Oversee and participate in day to day operation of registrati
on, billing, coding and collections. Interview, select, orient and supervise b
usiness office and clinical staff. Implement and design policies and procedures
for state accreditation of new ambulatory surgery center. Private consultant
to this practice for 2 years prior to taking over as manager.
February 1993 to December 1993 Sunnyvale Medical Clinic
Sunnyvale, California
Position: Manager of Patient Accounts
Job Summary:
Assess, evaluate, design and implement systems to improve clinic operations in t
he billing and collections area of 110-physician multi-specialty clinic. Recrui
t, evaluate and oversee 33 employees. Designed and implemented all new policies
and procedures for this department.
January 1985 to January 2001 Practice Management Services
Medical Practice Consulting
Red Bluff, California
Position: Owner/Consultant
Consultant to private and group practice providers in Practice Analysis, Billing
and Collections, new employee orientation and training in all business office a
nd clinical areas. New office set up.
June 1983 to 1988 Windsong Medical Billing
408 Marybill Ranch Road
Chico, California 95928
Position: Owner
Job Summary:
Medical insurance billing service for Private Insurance and Medicare clients. M
edicare and secondary insurance billing and follow-up. Consulting on insurance
issues and seminars for Chico Council Area on Aging . Advocate for elderly and
disabled clients regarding insurance benefits and eligibility for services.
June 1988 to June 1989 California State University
The Graduate School
Office of Sponsored Projects
Chico, California
Position: Office Manager
Job Summary:
Oversee clerical unit in charge of pre and post-award grant contract management.
Interview, select, orient and evaluation of student workers and permanent stat
e employees. Very high pressure position dealing with the preparation and timel
y submission of proposals and contracts for Federal, State and Private Foundatio
n Grants. Develop work schedules and assign duties for student clerical and per
manent state employees. Copyright Committee Secretary
January 1984 to September 1986 Glenn General Hospital
1133 West Sycamore
Willow, California
Position: Business Office Manager
Job Summary:
Manager of business services, including Data Processing, Admissions and Registra
tion, Billing and Collections. Acquired and implemented data processing system
and conversion of business services area to automated system. Interview, select
, orient and evaluate 4 supervisors and 23 subordinate employees in a 99 bed acu
te care county operated facility. Worked directly with Controller, prepared fis
cal reports and budgets. Worked with all supervisory areas to insure continuity
in charges, billing and collections. Direct contact with government auditors.
Under my direction the days in accounts receivable were lowered from 281 to 83
days. Heavy public relations responsibilities.
January 1981 to January 1984 Oroville Hospital
2767 Olive Highway
Oroville, California
Position: Patient Accounts Supervisor
Interviewed, selected, oriented, evaluated and supervised 13 clerical employees
in the business office of a 99 bed corporate owned acute care facility. Primary
area of charge was billing, coding and collections of all insurance and private
pay accounts. Worked directly with Registration Supervisor to insure proper da
ta input for adjudication of claims.
1979 to 1981 Ojai Convalescent Hospital
1301 Maricopa Highway
Ojai, California
Position: Assistant Administrator/Office Manager
Job Summary:
Worked directly with Administrator on Marketing, Public Relations and overall da
ily business issues. Supervised business office personnel in registration, bill
ing and collections and medical records in a 99 bed skilled nursing facility. I
n charge of purchasing, negotiating pricing on all supplies used in facility. S
ecretary for Medical Review Committee.
CONTINUING EDUCATION
Medical Coding
Dealing with Difficult Employees
Maximizing Employee Potential
Legal Issues, Collective Bargaining and Human Resources
Healthcare Cash Management
Risk Management
Dealing with Poor Physician Behavior
Contracts and Buy Sell Agreements
VOLUNTEER POSITIONS AND AFFILIATIONS
Board Member for Washington State Urology Society Managers Group.
Member American Urological Association Managers Group
Member MGMA
Member WSMGMA
Member Washington State Medical Association
References upon request.