PEGGY A.

GOINS
4905 N. Bank Rd * Crescent City, CA 95531
(707) 951-5056 (cell) / (707) 458-3285 (home)
e-mail:
EXECUTIVE SUMMARY
A go-getter, self-setter, get in there and roll your sleeves up, Human Resources
professional with over 20 years experience performing all aspects of human reso
urces functions. Possess broad knowledge of human resources in a variety of indu
stries including union and non-union environments. Work experience includes area
s in education, insurance, retail, healthcare, restaurants, tribal government an
d enterprises; gaming (tribal and non-tribal); non-profit and for-profit organiz
ations. A creative leader who encourages team-spirit by being a role-model and d
eveloping a strong rapport with employees at all levels of the organization, wit
h an accessible and collaborative approach. Professional trainer who is engaging
and effective and who can create training programs for any area with an ability
to teach all levels and establish a learning work environment. High goal-settin
g and achievement oriented.
Expertise in:
* Operations Management
* Compensation/Benefits Negotiations and Design
* Employee and Management Training and Development
* Federal/State Employment Law Compliance
* Employee Relations
* Multi-unit management
* Effective Recruitment and Retention
* All Human Resources duties and responsibilities
* Policy Assessment, Design and Administration
* Mediation
* Budgeting
* Team Building
* Oral and Written Communications with all levels within and outside the organi
zation
CAREER AND ACHIEVEMENT SUMMARY
SMITH RIVER RANCHERIA/LUCKY 7 CASINO (SRR/L7C) - SMITH RIVER, CA 01/08 - PRESENT
DIRECTOR OF HUMAN RESOURCES
With a staff of one HR Specialist and one TERO Compliance Officer, responsible f
or all Human Resources and TERO functions for both the gaming and tribal governm
ent consisting of over 230 employees. Time split between two HR offices, along w
ith conducting all the training.
* Restructured the Human Resources Department and specific benefits administrat
ion features resulting in nearly $50,000 savings with first year of employment
* Through the rewriting, merging, and implementation of policies and procedures
for the gaming and the tribal government, created a team/one-organization envir
onment for employees of all levels..
* Reviewed (and created/revised were necessary) job descriptions for all SRR/L7
C positions to assure all positions were covered by official job descriptions.
* Developed and implemented efficient employment and management performance eva
luation system and assuring timely and regular evaluations are completed, creati
ng a better employee/management relationship.
* Effectively created necessary forms and procedures that encouraged uniformity
. This effort greatly eliminated unfavorable audit reports given to HR in the pa
st. Due to this success, was solicited by other departments and other tribal org
anizations for guidance.
* Created, implemented and conduct a training program consisting of sixteen top
ics. Training program has been in big demand, even by area tribal organizations.
 This training program included many classes geared at management and supervisor
y staff, which they are now required to take upon promotion as a first-time supe
rvisor.
RENO-SPARKS INDIAN COLONY - RENO, NV 10/05 - 12/07
HUMAN RESOURCES DIRECTOR
With a staff of one for HR and three for the Front Office, responsible for overa
ll human resources functions provided for over 300 employees in tribal governmen
t, clinic, enterprises and tribal police.
* Within first four months of employment, analyzed 401(k) plan and moved it to
a different Investment
Company, resulting in better services and savings for all employees.
* Analyzed, restructured and moved medical, dental and vision plans to a more c
ost-effective company, resulting in over $600,000 worth of savings for the organ
ization. Because of these savings, organization was able to paid for fifty perce
nt of premiums toward dependent coverage-which was not provided at all.
* Created, implemented and conduct an employee training program consisting of s
upervisory development, cultural sensitivity, communication skills and workplace
etiquette and safetiness.
* Enhanced Employee Safety Committee via encouragement of total organization in
volvement at all levels
and rewriting a more efficient and effective employee safety manual. This proce
ss resulted in a dramatic decrease in work-related injuries, saving thousands of
dollars and resulting in organization being awarded $80,000 by insurance compan
y for cost-savings due to zero injuries and more safety measures being practiced
.
* Market wage comparison survey completed resulting in many positions being cha
nged to pay levels to meet area competition, thus improving employee morale.
* Created and implemented a succession plan to encourage development and promot
ion from within and resulting in more employees and tribal members having opport
unities for better jobs. One such program created was the Receptionist Trainee w
hich resulted in 12 tribal members without experience or training to get better
jobs after completing the training within a 2-year span (program was 3 months lo
ng).
UNITRIN CAREER AGENCY COMPANIES - ST. LOUIS, MO 08/03 - 10/05
(Home office for three national insurance companies: Reliable Life Insurance, Un
ited Insurance Company of America, and Union National Life, involving over 100)
HR/BENEFITS SUPERVISOR (08/03-10/04) HR/BENEFITS MANAGER (10/04-10/05)
With a staff of seven, oversee human resources and benefits for nearly 4,200 emp
loyees (commissioned/
non-commissioned and union/non-union, throughout 26 states):
* Efficiently planned employee workflow to assure continuous benefits and perso
nnel operations through two
sister-company administrative merges, going from 1200 employees to nearly 4200
employees within one year.
* After a few months on job, successfully retrieved over $250,000 in refunds th
rough extensive reconciling and negotiations with medical carriers due to un-rec
onciled invoices over a period of time..
* Created and implemented efficient benefits and personnel filing systems for t
hree companies resulting in efficient and timely services provided for all distr
ict offices throughout the U.S..
* Effective and efficient planning and implementation of benefit administrative
preparations for annual open enrollments resulted in processed being carried ou
t without problems and on time considering amount of employees spread over a wid
e territory.
* Human resources duties for field and home offices staff included conducting i
nternal investigations, disciplinary and termination actions, coaching and train
ing in harassment and company policies, decision-making process for the HRIS, su
ccessful handling of unemployment claims/appeals throughout U.S. Despite not bei
ng physically located at each site, no one felt a lack of Human Resources servic
es.
PRESIDENT CASINO -- ST. LOUIS, MO 05/95 - 10/02
DIRECTOR OF HUMAN RESOURCES, 09/00-10/02
HUMAN RESOURCES MANAGER, 02/00-09/00
BENEFITS COORDINATOR- 06/99-02/00
EMPLOYEES RELATIONS MGR/HR REP - 01/98 - 06/99
EXECUTIVE ADMINISTRATIVE ASSISTANT - 05/95 - 01/98
Promoted four times since being employed in 1995. Held continuously progressive
and responsible positions due to rapport with management, employees and labor un
ions.
* Established effective recruitment strategy and procedures in a tight labor ma
rket for all levels of
management and employees, which resulted in increased retention from 80% turnov
er to approximately 37% turnover within one year
* Increased positive communications and relations between management and employ
ees.
* Eliminated labor lawsuits and EEO discrimination losses (amounting in 100s of
thousands of dollars)
through training supervisory and managerial staff in better documentation and i
nter-departmental employee
training and assuring compliance of all federal/state/local laws.
* Designed and implemented employee incentive programs to increase productivity
and customer
satisfaction. Reduced union grievances by 60% while maintaining streamlined, pr
ofitable departments.
* Established positive union relations with two certified unions and union empl
oyees.
* Performed annual cost/performance evaluation and selection of health/dental b
enefits and providers and
401(k) Plan; implemented other cost-effective benefits to encourage employee in
centive options.
* Overseer all benefits administration; orientation, billing, recordkeeping, co
mpliance regulations; payroll
administration; personnel/benefits records maintenance, implementation of new s
oftware, billing, etc.
* Developed and implemented employee performance evaluation system.
* Effectively served as company liaison with legal counsel and/or other labor o
rganizations on personnel
matters.
* Over five years representing and handling all community relations activities.
* Designed/implemented 2-day orientation program for new hires, consisting of re
viewing pertinent policies/procedures, harassment training, customer service tra
ining, and employee tour of property.
* Designed and implemented 90-day follow-up orientation program, which was instr
umental in increasing 90-day retention from 95% turnover to nearly 100% retentio
n.
* After a barge accident in 1998, successfully designed, coordinated and conduct
ed two-week training program for 1100 employees during casino repairs, resulting
in casino insurance being able to pay employees for time off while boat was bei
ng repaired.
METROPLEX, INC.(ST. LOUIS COUNTY COMMUNITY ACTION AGENCY) 11/91 - 05
OFFICE MANAGER/ EXECUTIVE ASSISTANT
Assist executive director in staff capacity by coordinating necessary office ser
vices: records control, correspondence, grant proposals and agency newsletters,
gather information from computer database, prepare and type monthly and quarterl
y reports. Responsible for all human resources functions, as well as supervise a
nd coordinate activities of clerical staff, receptionists, senior aides, summer
student employees and volunteers.
RETAIL/WHOLESALE ASSISTANT -- Gran Prix Bowling Supplies - St. Louis, MO - 11/91
- 10/95
EDUCATION
Lindenwood University - St. Charles, MO
1999 Master of Science, Human Resources Management
1998 Bachelor of Arts, Human Resources Management
1996 Florissant Community College - St. Louis, MO
Associate of Science, Supervisory and Managerial Development
2010 University of Nevada - Las Vegas, NV
Certificate - Effective Human Resources Management in the Hospitality Industrie
s
PROFESSIONAL AND CULTURAL AFFILIATIONS
Missouri Notary Public (1979-2005) // Nevada Notary Public (2005 - 2008) // Cali
fornia (in progress)
Society of Human Resources Management (SHRM)