Scott Lee-Eichenwald, MSDD

37 Station Road Thatcham, United Kingdom RG19 4PU

Mobile: +44 777 2404 172
Scott.Lee-Eichenwald@bsci.com or sld5ce1c@westpost.net
I LIVE IN THE UK CURRENTLY. I WANT TO REPATRIATE BACK TO MINNESOTA ASAP. RELOCAT
ION COSTS OPEN FOR NEGOTIATION. I WILL BE FLEXIBLE AND CONSIDER ALL OPTIONS.

POSITIONING STATEMENT
LATITUDE Training / Education Manager with 7 years of experience educating and s
upporting Boston Scientifics (Legacy Guidant), customers, internal employees, sa
les representatives, LATITUDE Sales Organization (LSO), and international produc
tion facilities in Puerto Rico and Ireland. I have lived internationally in the
UK and Ireland, traveled abroad and host international exchange students. Becaus
e of my diverse US and International project management experiences, I would be
an asset to any department that needs to interact with colleagues and customers
globally. I also understand cultural differences and how to utilize them for org
anizational benefits and productivity.
PROFESSIONAL STRENGTHS
Technically knowledgeable, solutions driven, goal orientated, and customer-focus
ed professional.
Demonstrated ability to manage a variety of high level departmental and customer
focused projects. Architect tailor-made customer solutions, and build strong wo
rking relationships with Physicians and their staff.
Motivated, flexible, team oriented achiever who exceeds goals, earns high custom
er satisfaction ratings and has received numerous professional service acknowled
gements.
Articulate communicator with excellent written communication skills, who can flu
ently speak the languages of both people and technology, blending technical expe
rtise with exceptional interpersonal skills while interacting effectively with c
ustomers, sales staff, and technical/engineering teams; adept at delivering pres
entations and product demonstrations.
EDUCATION
University of St. Thomas, Saint Paul, Minnesota
Masters Software Design and Development (MSDD)
Emphasis: Object-Oriented Programming, Human Factors, 2001
GPA: 3.10

College of St. Scholastica, Duluth, Minnesota

BA, Psychology
Emphasis: Computer Science, 1992
Ireland Study Abroad Program, 1989
GPA: 3.0

PROFESSIONAL EXPERIENCE
Boston Scientific, Hemel Hempstead, United Kingdom
LATITUDE - National Training and Education Manager
April 2009 - Present
* Member of the UK / Ireland CRM Sales Organization.
* Experience working with National Heath Service (NHS) customers (UK / Ireland).
* Integrated with UK / Ireland / International marketing, engineering and sales
to develop or enhance new products or enhance existing products
* Developed LATITUDE Learning Center (LLC) and integrated Foundation and Advance
d courses into existing CRM Education Program at the BSC head offices in Hemel H
empstead.
* Developed and implemented LATITUDE training courses for CRM Sales teams in the
UK / Ireland, International LATITUDE Product Specialists in the Netherlands and
LATITUDE Customer Support Specialists that work in Brussels, Australia, and New
Zealand.
* Developed and implemented LATITUDE training courses in hospital for Physicians
, Nurses, Device Technicians, Information Technology and Hospital Administration
.
* Provide customized advanced LATITUDE technical support and troubleshooting fol
low-up and system maintenance per hospitals request.
* Coordinate and Lead CRM Sales Conference Calls on LATITUDE marketing, system t
roubleshooting and customer / patient education.
* Regional LATITUDE Sales responsibilities in UK and Ireland.
* Initiate appointments with hospitals to facilitate sales of LATITUDE system.
* Strategize and coordinate meetings with CRM Sales Reps to negotiate device dea
ls with hospital to include LATITUDE communicators, weight scales and blood pres
sure equipment.
* Attend and contribute LATITUDE marketing and sales strategy at Regional Sales
meetings.
* Facilitate with hospital regarding LATITUDE legal, technical documents and sys
tem enrollment paperwork.
* Coordinate with hospital staff to plan and deliver clinic patient education an
d enrollment sessions.
* Communicate and educate hospital staff on LATITUDE software updates.
* Set up LATITUDE Technical stand for UK Heart Rhythm Congress and Ireland Cardi
ology Congress.
* Perform LATITUDE software / hardware testing for future generation products.
* Project Manager for LATITUDE - Electronic Medical Record(EMR) and Paceart Inte
gration (LPI).
Boston Scientific (Guidant Corporation), Arden Hills, MN
LATITUDE Technical Sales Support Specialist
September 2006 - April 2009
* Provide LATITUDE technical support to BSC field personnel and Clinician custom
ers. Observed on-sight implants.
* Accompanied LATITUDE Sales Organization (LSO) and CRM Sales Representatives to
provide LATITUDE in-services to our clinician customers.
* Successfully set up and trained multiple clinic sites on LATITUDE and EMR inte
gration services.
* Conduct ongoing testing of the LATITUDE hardware and software systems used by
the Physicians and patients.
* LATITUDE Liaison for Electronic Medical Records (EMR) and LATITUDE Paceart Int
egration (LPI).
Boston Scientific (Guidant Corporation), Arden Hills, MN
IS Technical Analyst
October 2003 - September 2006
* Provide 24 X 7 global Information Technical support to internal employees and
field personnel.
* Work Overnight Shift to accommodate international customers.
* Resolves technical problems by answering questions related to known software,
PC hardware, and basic network issues that are routine via multiple communicatio
n pathways (phone, fax, email, etc.)
College of St Scholastica, Duluth, MN
Adjunct Instructor - IT Leadership Graduate Program
Sept 2004 - Present
* Develop IT Ethics / Security and Mobile Systems on-line classes.
* Teach three graduate level distance learning courses
* IT Ethics / Security
* Health Information Security
* Mobile Systems
* Advise Graduate students on their Final Thesis Papers.
PROFFESSIONAL SALES TRAINING
* Tabasco Sales Strategy (Hemel Hempstead, UK, May 2010)
* National Sales Meeting ( Hook, UK, February 2010)
* LATITUDE International Product Specialist Training (Paris, France, February 2
010)
* Value Brokers Sales Strategy (Hemel Hempstead, UK, November 2009)
* LATITUDE International Launch ( Berlin, Germany June 2009)
* LATITUDE UK / Ireland Product Launch (Goodwood Estate, UK, May 2009)
* LATITUDE International Train the Trainer Program (Brussels, Belgium, April 20
09)
ACHEIVEMENTS
* 2009 / 2010 Boston Scientific, Rock Star Awards for exceeding CRT-D sales targ
et forecasts (Q409, Q110, and Q2 2010).
* 2008 Boston Scientific, LATITUDE Clinician Support Internal Leadership Recogni
tion Award.
* 2008 Boston Scientific, Spot Award for EMR Integration efforts.
* 2006 College of St Scholastica, Certificate of Appreciation - Most Valuable Ad
junct Faculty
PERSONAL INTERESTS:
International Exchange Student Host
Norway
Switzerland
France (in UK)
International Travel
Wales, Scotland 2010
France, Switzerland, Italy, Wales 2009
Iceland and Norway, 2006
France 1992
Ireland, England 1989
References and educational course development examples available upon request