JAMES AGOSTINELLI

MOBILE: 973-945-7347; EMAIL: jadd649c@westpost.net

INFORMATION TECHNOLOGY PROGRAM AND PROJECT MANAGEMENT, IMPLEMENTATION MANAGEMENT
, FINANCIAL MANAGEMENT
Summary of experience and capabilities
Service strategy, design, and transition to operations. Project management life
cycle methodology.
Gather customer requirements - develop statement of work, and define SLAs/SLOs b
ased on critical success factors.
Develop project charter and scope, define deliverables, resources, schedules, b
udgets, quality of service, and risks.
Contract negotiations, outsource of services to 3rd party suppliers, contract ma
nagement. Define key metrics, develop executive and management level reporting
- communication of program or project status.
Capital and P&L budgeting and activity-based costing in-line with program and pr
oject planning. Supplier management - develop and articulate requirements and sc
ope, and monitor and control supplier performance.
Management of both functional and matrix global and cross-functional teams. Make
decisions and communicate trade-offs and risks - drives key decisions across pr
oject teams.
Strong Network and overall infrastructure knowledge. Global convergence of voice
, video, and data.
Verizon Business - Piscataway NJ 2010 - Present
Senior Consultant / Program Manager
Accountable for the program and project management of a global voice transformat
ion strategic initiative. This entails the replacement or upgrade of >90 legacy
PBX systems with Avaya IP enabled PBX(s), and convergence of voice traffic onto
a the global private MPLS network for a Fortune 100 pharmaceutical company. This
program entails the matrix management of global teams working to remediate LANs
and WANs in preparation of voice serivces and Computer Telephone Integration. R
esponsibilities include:
- Relationship management of external vendors, internal Verizon Business organiz
ations, and Client counterparts.
- Scope and definition of deliverables in concurrence with Statements of Work (S
OWs), Sales Engineering infrastructure subject matter experts (SME), implementat
ion engineering, and customer.
- Work with 3rd party vendors, communicate requirements, and acquire cost for de
liverables.
- Develop detailed project plans, acquire resources, develop budget, define crit
ical success factors with customer, and manage project to close.
- Use existing service and change management processes where exist and continuou
s service improvements in processes where opportunities exist.
- Manage customer through project scope changes, communicate risks, cost, and sc
hedule impact.
- Integrate both Avaya and 3rd party software solutions in to state of the art P
BX systems designed to enable Fixed-to-Mobile communications and Voice / Instant
Message integration.
Thomson Reuters - New York NY 2006 - 2010
Project Manager
Accountable for the planning and delivery of data center, infrastructure, and ap
plication projects for the Thomson Reuters Markets and Professional organization
s. Work directly with business, process, and technical teams to insure the succe
ssful delivery of solutions in a timely and most cost effective manner. Develope
d business cases outlining strategic and financial benefits, managed capital pro
ject budgets, and reported on projects to all levels of management. Accomplishme
nts include:
- Implementation management of the Thomson Reuters Asia MPLS backbone providing
activity-based costing to measure the project cost success. This network served
all market groups critical business applications such as real-time and exchange
collections.
- Managed two direct reports focused on the delivery of global news and financia
l feeds. Developed processes and relationship alignments between European and Gl
obal Ticker Plant resources.
- Project managed the Global Equities disaster recovery initiatives entailing fa
il-over of networks, systems, and applications between two large operational cen
ters in the Northeast.
- Project managed the network design and overall implementation of European tick
er distribution system including installation of UNIX systems, LANs, WANs, appli
cations, and global electronic feed migrations.
- Managed the deployment of the Thomson Reuters Professional Organization Cisco
Voice over IP and Contact Center deployments; added process improvements as seen
fit, managed communications with customers, technical leads, and the Customer P
lus Program organization.
- Managed the build of the Hauppauge NY data center from the ground-up working a
cross technology verticals. This entailed installation of cabinets, power, cabli
ng, network, infrastructure security, file and storage, and shared applications
and services.
- Managed the installation of VMWare virutal instances, SQL database, and SAN st
orage for internal billing systems. Worked with business owners to understand an
d document business requirements and related services.
Becton, Dickinson and Company - Franklin Lakes NJ 2000 - 2006
Manager, Global Network Architecture & Engineering
Accoutable for the leadership, management, and development of 8 direct reports a
nd consultants. Work closely with business leaders, IT Management, process leade
rs, and multiple service functions such as Tax, Finance, and Human Resources for
the delivery of infrastructure services supporting business strategic initiativ
es. Accomplishments include:
- Staff planning and hire of 8-direct reports and global cross-functional teams
in excess of 20 associates.
- Completed a global network redesign in support of SAP R/3 deployment, related
business intelligence applications, and information data-marts targeted at speci
fic business requirements.
- Developed RFIs and RFPs, negotiated contracts and SLAs, for the outsource and
management of services to providers such as AT&T, Ubizen, Verisign, and MCI in s
upport of BD's global Network, security Infrastructure, and Internet services.
- Assure compliance to FDA and Sarbanes-Oxley regulations for the infrastructure
architecture, and implementations worldwide.
- Oversaw the architecture, design, and implementation of large-scale global inf
rastructure services such as Small Office Home Office (SOHO), Remote Access, Con
tent Delivery Networks (CDN), and Extranet connectivity for business partner com
munications supporting e-business initiatives.
- Led architecture efforts for video and voice hardware, network, and management
system standards.
- Developed standard operating procedures (SOPs) for the, installation, performa
nce, and operational qualifications for voice, video, data systems.
- Manage operational excellence initiatives resulting in service and productivit
y improvements realizing savings upward of $1mil annual. Examples include re-arc
hitecture for WAN resiliency, use of SOHO services predominantly in Latin Americ
a and Asia.
- Developed and institutionalized application profiling program to enhance custo
mer experience when accessing and executing significant data transactions. This
initiative results in cost avoidance upwards of $1mil annual through lost produc
tivity and operational support.
- Developed and instituted activity-based costing models for infrastructure init
iatives to manage capital and departmental budgets in alignment with project pla
nning, business units, and support organizations.
- Oversaw the cross-functional initiative between Engineering, Corporate Tax, an
d Finance in the development and execution of processes to recover Value-add Tax
(VAT) on Telecommunication services. This process allowed BD to recover $1mil a
nnually.

Baptist Healthcare System - Louisville KY 1997- 2000

Team Leader / Network Planning Manager
- Hired and managed staff of 7 responsible for the adherence of annual and proje
ct budgets.
- Oversaw the design of data and voice networks for six hospitals within the Sou
theast US in addition to 30 plus associated clinics.
- Oversaw the Internet design and communications supporting BHSI's e-Commerce in
itiatives allowing access to patient records for Physicians via the Internet.
- Responsible for the continuous quality improvement efforts including change ma
nagement policies and procedures in addition to compliance to HIPPA (Healthcare
Insurance Patient Portability Act) guidelines.
Certifications and Notables:
- PMP Certified
- ITIL Certified
- Transactional Six-Sigma Green Belt Trained
Education:
- University of Scranton - BS Electronic Engineering, Minor Mathematics
- Bellarmine University - MBA General Management
References upon request