ALYCIA COGSWELL

505 Blackstone * La Grange, Illinois 60525 * (708)

308-1561 * acddb9ec@westpost.net
OBJECTIVE: Dedicated and self-motivated individual seeks an
entry-level and or internship, professional position,
utilizing extensive and diversified experience and knowledge.

PROFILE: Persuasive and concise individual. A strategic problem

solver. Resolve problems rapidly and correctly to maintain customer
satisfaction. Recognized for superior customer service results.
Maintain the highest customer service standards. Quickly identify
customer objectives and challenges; effectively utilize
organizational resources and prioritize tasks to meet customer
specifications and time frames.

EDUCATION: Northern Illinois University, DeKalb, Illinois Conferred,

August 2010
Bachelor of Science, Public Health
Focus Area: Environment and Health
_John G. Shedd Aquarium Internship, Water Quality, Summer 2010_
OSHA certified 15 hour card December 2010

DePaul University, Chicago, Illinois

Bachelor of Arts, Sociology Conferred, June 2006
_ Academic and Cultural Study in London, England, Summer 2001_
WORK HISTORY:
JOHN G. SHEDD AQUARIUM INTERNSHIP
aExperience with general laboratory instruments such as pH
meters, balances and UV/VIS spectrophotometers.
aSupervised and assisted the laboratory volunteer staff in the
performance of accurate water testing.
aMaintained water-quality records daily.
aMaintained water-quality instruments in proper working order.
aPerformed water-quality sampling and testing in the laboratory
and on site.
aMaintained inventory of materials needed for regular water
analysis.
aWorked with Data Loggers and pH/ORP Probes/electrodes
CHAMPPS AMERICANA, SERVER, Lombard, Illinois ` March2006 to Present
 * Provide exceptional customer service.
* Received extensive training of menu selections.
* Daily interaction with restaurant clientele.
SPORTS SERVICES SOLDIER FIELD, COCKTAIL SERVER CADILLAC CLUB,
Chicago, Illinois
* Provided exceptional club service. September2005 to
January2009
* Received extensive training in catering services.
* Extensive interaction with season ticket clientele.

TIFFANY Microsoft Office: Word, Excel, PowerPoint; SPSS and Access.

Aided in re-programming a non-profit agency's computers; conducted a
full system and data analyses project.

VOLUNTEER/
LEADERSHIP: Member, Alpha Omicron Pi: Filled leadership roles for
various activities and fund-raising events; coordinated volunteers,
secured donations from local businesses and planned activities.

IT Volunteer, IMAN Institute of Technology: Aided in re-programming

facility's computers; assisted in a total system and software data
analysis project.

Volunteer ESL Teacher, School on Wheels Program: Taught English as a

Second Language to Spanish-speaking adults in classroom and one-on-one
settings.

Member, NIU Student Health Organization: Participated in the Husky

healthy snack bar