OPERATIONS MANAGER & BUSINESS SYSTEM ANALYST

Accomplished, team oriented Manager and Business Analyst, offering a unique comb
ination of software development and operations experience. Experienced in syste
m conversions, all stages of SDLC, and utilize sound judgment to quickly and eff
iciently resolve problems and implement viable solutions. A process oriented le
ader whose ability to consistently streamline operations and maximize productivi
ty has produced significant gains in profitability and market presence.
Core Managerial Competencies Include:
* Multi-Function Operations Management
* Organizational Leadership
* Productivity Management
* Investor Relations
* Staff Development & Team Building
* Customer Relations
* Performance Evaluation & Salary Administration
* Business Process Re-engineering
Core Business Analyst Competencies Include:
* Business Process Mapping
* Data Mapping
* Business Requirement Definition
* Technical Writing
* Software Evaluation & Gap Analysis
* Adhoc Reporting
* Functional Specification Authoring
* Project Management
Accomplishments:
* Ability to take large conceptual problems and projects, break them into compon
ents, establish plans and critical path, achieve incremental goals and deliver p
roject on time.
* Make sound business recommendations based on analysis of short and long-term b
usiness needs.
* Ability to identify when value-added automation and/or re-engineering possibil
ities exist.
* Ability to translate clients' and users' business requirements into functional
specifications that result in reliable, integrated system environments.
* Consistently able to train and motivate staff to meet tight deadlines and exce
ed departmental objectives.

PROFESSIONAL EXPERIENCE
MERIDIAN TECHNOLOGIES, INC. Jacksonville, FL May 2010 - Present
Senior Business Analyst
*Develop/formulate and validate of all applicable engineering processes, standar
ds, procedures, and guidelines.
*Manage requirements development execution, including the elicitation, analysis,
specification and validation of requirements.
*Manage ongoing requirements processes, including change control, version contro
l, tracking & status reporting, and traceability.
*Provide leadership to requirement teams, serving as a central point of contact
through mentoring and motivating other business system analysts in a positive ma
nner;.
*Guide both project team members and customers in the development process; provi
ding analysis and solution definitions, to ensure solutions meet customer object
ives.
ETTAIN GROUP, Charlotte, NC November 2005 - May 2010
System Designer/Senior Business Analyst, Contract - Blue Cross Blue Shield of So
uth Carolina
As a System Designer, I was responsible for the solutions implemented in enterpr
ise Document Management System. I worked collaboratively to develop comprehensi
ve initial concepts and follow them through the entire system development lifecy
cle, providing the appropriate level of oversight to ensure they are implemented
as designed.
*Lead work sessions to document existing processing procedures and business need
s/requirements, which include data input, workflow management, and document mana
gement/archive.
*Develop detailed understanding of the major procedures/functions in effect with
in the areas being supported.
*Identify and analyze gaps between current processes and the desired state.
*Develop process redesign solutions that are driven by a combination of customer
requirements, platform considerations and return on investment.
*Configure workflow management portion of design solution through a series of GU
I interfaces provided by the DocFinity application suite.
*Produce technical documentation required to support each phase of the system de
velopment lifecycle.
*Facilitate communication between business units, IT, and customers.
LAKESIDE MARKET, Summerton, SC February 2005 - October 2008
Co-owner/Operator
Managed all activities related to the ownership and operation of a convenience s
tore, including, but not limited to customer service, inventory ordering & maint
enance, bookkeeping, payroll, bill payment, and vendor relations.
TEKSYSTEMS, Charlotte, NC June 2004- February 2005
Senior Business Analyst, Contract - Bank of America August 2005- November 20
05
*Consult with client management to identify and document application requirement
s
*Develop and manage Functional and Non-Functional requirements
*Assist in the resolution of issues affecting work progress
*Develop and manage High Level Design documentation
SAPPHIRE TECHNOLOGIES, Charlotte, NC April 2003 - June 2004
Project Manager/Business Analyst, Contract - Bank of America
As Project Manager, I was responsible for managing the activities and deliverabl
es related to Bank of America/Fleet Boston merger, as well as the rollout of an
enterprise wide, web-based pay for performance application.
*Supported the existing project team in the areas of production support and test
ing.
*Documented functional behavior of pay for performance application and drafted u
ser guides.
*Drafted the enterprise wide, application specific production support strategy,
inclusive of a User Support/ Help Desk model, Change Management process, Release
Management process, and Quality Control and Assurance process.
IZOIC INC., Denver, CO February 2001 - February 2003
Account Manager / Business Analyst
As the Account Manager, I was primarily responsible for managing client expectat
ions by maintaining open communication and encouraging participation in all aspe
cts of product development cycle.
*Coordinated Client support efforts including, but not limited to user training,
help desk operations, user acceptance testing, disaster recovery planning, and
product release scheduling.
*Liaison between project development team and the Client; communicate and clarif
y business requirements, suggest viable solutions to business problems, monitor
application development progress to ensure compliance with business requirements
, monitor bug and defect analysis and resolution, and conduct product demonstrat
ions.
AETEA INFO. TECH., Blue Bell, PA August 2000 - February 2001
Business Analyst, Contract - First USA
As a Business Analyst, I was one of a very large team whose members independentl
y performed specialized functions but together executed an established plan resu
lting in an effective launch of credit card marketing campaigns.
*Developed a Microsoft Access database that automated many of the manual audit p
rocesses and provided a 75% decrease in overall audit time
FLEET MORTGAGE CORP., Florence, SC May 1996 - November 1999
Loan Operations Manager, Business Analyst, and Project Manager
Accountable for all post-closing activities related to the delivery and sale of
non-conforming mortgage loans on the secondary market. Also accountable for del
ivering the analysis and design documents necessary to build a client/server app
lication to support these functions.
*Re-engineered multiple business processes by capitalizing on a combination of a
utomation solutions and associate strengths, resulting in a reduction to salary
expense, an increase in production/output and a reduction in the initial trainin
g period from 6 months to 60 days.
*Directed the successful delivery/funding of $3.5 billion in mortgage loans into
the non-conforming secondary market, through a staff of 43 associates and 2 man
agers.
*Directed the loan file review, deficiency resolution, delivery and funding of a
pprox. $100 million "aged inventory" to private investors.
*Directed the audit and purchase of over $500 million in JUMBO loans from variou
s correspondent lenders.
*Documented business processes and created workflow diagrams for analytic use in
software development, process re-engineering and production management.
*Conducted in-depth software reviews and provided "gap analysis" that were used
as a base from which to scope both project size and expense.
*Wrote and maintained procedure manuals, delivered training and provided ongoing
support before and after implementation of re-engineering and/or automation sol
utions.
FLEET MORTGAGE CORP., Milwaukee, WI and Columbia, SC
Senior Business Analyst December 1994 - May 1996
Data Conversion Manager October 1992 - December 1994
Project Manager January 1991 - October 1992
Section Manager November 1988 - January 1991
Administrative Assistant July 1988 - November 1988
Senior Pool Specialist May 1987 - July 1988
Pool Specialist July 1986 - May 1987
EDUCATION
Graduate of University of Phoenix, B.S. Information Technology with a major in p
rogramming. 3.80 GPA
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint, Access, MS Project, Outlook, Visio, Crystal R
eport Writer, PVCS Tracker, Lotus Notes, Visual Basic, SQL, C++, and Dreamweaver
.