Quentin J Krause

7761 Lincoln Court

Fontana, Ca. 92336
(559)367-4787
qkdf2052@westpost.net

To whom it may concern,

I am a highly talented and accomplished Management professional with
experience in Business Operations, Customer Service and Relations.
Extensive familiarity with relationship management, process improvement,
and program development. Proven history of increasing customer retention
and profitbility while reducing costs and overhead. Able to develop and
implement strategies, policies, and procedures. Outstanding leadership,
presentation, and communication skills offering the following:
* Successful background in operations and customer service management.
* Quality-oriented professional with a reputation for results, ingenuity
and creativity.
* Creative troubleshooter able to quickly identify problems and implement
practical solutions.
* Proven ability to manage multiple tasks, projects, and assignments
simultaneously.
* Effective leader with the skills to build highly motivated, productive,
and diverse teams.
* Proven ability to quickly learn and utilize new methods, systems, and
technology.
* Track record of regular promotions and increasingly more complex company
relations.

Dibuduo Fruit Company, Madera Ca. July 1999 to May 2005

Ranch Supervisor

* Responsible for supervision of over 600 acres Thompson Seedless grape

ranch.
* Supervised 14 full time employees and up to 340 seasonal personnel
encompassing all aspects from soil preparation to harvest.
* Monitored harvest operations, ensuring quality of production, packaging
and transportation.
* Initiated a very profitable post harvest program for manicured trimmings
which resulted in an additional $400,000 EBITDA.

IFCO Systems RPC Division, Rancho Cucamonga Ca. Sept 2005 to

Sept 2010
General Manager
* Managed a full service facility of 140 staff members encompassing
Shipping & Receiving, Production, Inventory and Data processing for 40%
of company wide total volume.
* Managed all aspects of quality and distribution of third party crate
manufacturing facility in Baldwin Park Ca. Created a team of 3 full time
personnel to work with minimal supervision and reduce backlogs and
overtime.
* Reduced costs and equipment functionality in a multi-shift processing
environment.
* Reduced workers comp incident rate by 50% through implementation of
company sponsored programs and internal facility managing of injuries.
* Monitor production equipment operations, ensuring integrity of
processing, packaging and distribution operations while maintaining above
budget production levels at costs below set budget.
* Interview, hire, train and dismiss personnel: performed evaluations:
enforced AIB regulations maintaining a "Superior" rating every year.
* Research and negotiate prospective new facility sites.
* Streamlined processes and procedures so that all service levels were met
with regard to internal and external customer expectations.
* Acted as company liaison to resolve critical customer service issues in
region.
* Created a team spirited atmosphere through implementation of employee
incentives.
* Experienced in new facility set up pertaining to securing license,
permits and economical requirements.
Education
California State University of Fresno
B.A., Liberal Studies, June 1999
* Emphasis in Business Management and Viticulture