EXECUTIVE SUMMARY

Professional sales manager with 10+ years of successful sales, marketing, and ma
nagement experience. Management background includes budgeting, forecasting, goal
setting, coaching, and sales support. Sales background includes initiating cont
acts and securing new business, managing and expanding existing accounts, and de
veloping interactive and consultative selling relationships with executive-level
management throughout multiple level sales processes. Background includes manag
ing corporate and individual accounts, and selling products and services. Proven
record of success consistently exceeding sales goals. Proven ability to increas
e market share, outperform competition, and increase profits. Strategic planner
skilled at both short- and long-range goal setting. Easily establish rapport and
build strong customer relations. Solid understanding of sales techniques, strat
egies for building a strong client base, and systems which facilitate consistent
follow-up and foster customer satisfaction.
PROFESSIONAL BACKGROUND
Sales Manager - 2009 - 2010
Mobility Web TV, Allen Park, MI
Supervised two assistant managers and ten store employees. Reduced shrinkage and
improved efficiency by motivating receiving staff to maintain more accurate rec
ords. Completed all facets of retail store management including client relations
, training, scheduling, visual merchandising, sales, marketing, inventory contro
l, employee supervision, and acted as liaison between director of sales, account
executives, staff, and other store locations. Teamed with marketing and visual
departments to ensure effective merchandising and visual display presentations a
t store level. Handled merchandise placement and presentation. Conducted retail
sales staff training sessions. Trained and mentored employees in daily job respo
nsibilities. Enforced store and company standards, windows, displays, and fixtur
es. Set responsibilities and goals for selling specialists. Managed employee per
formance evaluations and incentive programs to increase employee productivity.

Store Manager - 2004 - 2009

AT&T, Grand Rapids, MI
Completed all facets of retail store management including client relations, trai
ning, scheduling, visual merchandising, sales, marketing, inventory control, emp
loyee supervision, and acted as liaison between regional managers, account execu
tives, staff, and other store locations. Developed a client base through busine
ss-to-business and business-to-consumer sales. Conducted one-on-one staff coachi
ng sessions. Attended trade shows, seminars, and channel partner events.
General Manager - 2002 - 2004
Grind VIP Bar, Detroit, MI
Coordinated with security personnel to monitor patron sobriety and conduct. Main
tained safe and sanitary conditions. Managed bar operations. Maintained a high l
evel of customer satisfaction through attention to detail in defining needs. Red
uced spoilage and inventory. Performed inventory of all liquor, beer/wine, glass
ware, and other items. Interviewed, hired, and trained personnel. Supervised an
d scheduled wait staff and kitchen personnel. Reviewed daily and weekly inventor
ies to ensure accuracy. Oversaw daily operations; opened and closed the bar.
Case Manager - 1996 - 2002
La Don's Guardianship Services, Detroit, MI
Handled multiple probate cases. Discussed cases with physician and other health
professionals to prepare comprehensive patient care plan. Counseled patients and
their families on probabte issues. Skilled in handling the public with professi
onalism and sensitivity. Traveled to AFC Homes, Group Homs, Nursing Homes and co
nducted individual and group assistance. Assisted clients with accessing communi
ty resources. Conducted and provided outreach and home visit services for projec
t participants. Easily establish rapport with people of all ages, cultures, and
beliefs. Worked with children and adults with developmental disabilities. Provid
ed supportive counseling to clients and family.
EDUCATION
H.S. Diploma, College Prep - 1996
Benedictine High School, Detroit, MI
Project Management
Capella University, Minneapolis, MN
Online Learning
VOLUNTEER
Pop Warner Volunteer - 2009 - Present
Detroit Dolphins, Detroit, MI
Mentored young men in football and scholastics. Developed instructional present
ations to teach technique as well as sportsmanship. Instilled high levels of pri
de in students for well-played matches.