Maria Bustos

1697 Mount Rainer Avenue * Milpitas, CA 95035 * Phone: 408-835-1841 * mbe6500c@

westpost.net

SUMMARY OF CAPABILITIES
* Self-starter with ability to perform in a dynamic, multi-task and project orie
nted environment
* Strong coordination and organization skills
* Highly professional and ethical - act with tact, discretion and confidentialit
y
* Team player, creative, resourceful and thorough in managing projects from sta
rt to finish
* Interact and communicate successfully with a wide variety of people, including
senior management, vendors, facilities and support staff
* Strong team leader with experience providing training and mentoring
* Fluent speaker of English and Spanish
* Contract / SOW Negotiations / Creations of RFPs (via SAP)
* Excellent computer skills: MS Office, Excel, Word, Access, PowerPoint, Outloo
k, Lotus, File Maker PRO, and Macintosh OS, PC (Windows 95, 98, NT, 2000), Solar
is and Frictionless (SAP)
* Contract administration , contract review and interpretation for large IT Serv
ice Agreement (includes Outsourcing, Professional Services, Consulting Services,
Staff Augmentation, Managed Project and Managed Service)
* Statements of Work and project change requests against Service Agreement oblig
ations
* Prepare contract document for signature and complete signature process includi
ng follow up on responses to contract signoff requests
Carrodin / aap3, Inc. 11/09 - Present
Contracts Lead - Sourcing Operations Center (SOC) on-site @ Cisco Systems, Inc.
* Oversight of the development and administration of contract agreements / State
ments of Work (SOWs) for Cisco Sourcing Operations Center (SOC) Program, IT proj
ects utilizing outside service providers.
* Responsible for the delivery of quality Statements of Work; including governan
ce of Statement of Work (SOW) development activities, producing cost savings / a
voidance through negotiation of terms, competitive bidding, strategic supplier m
anagement, and facilitating change management for Cisco Vendor Management Servic
es (VMS) and Procurement.
* Collaborate with the Cisco PM to clearly define the project requirements, iden
tify qualified suppliers, assist with developing SOWs that are suitable for comp
etitive bidding, and conduct the bid event
* Supplier relationship management, and ensuring adherence to policy and procedu
res while meeting all contract SLA and client needs
* Responsible for price negotiations, competitive bid events, & supplier managem
ent
* Responsible for implementations of the Program into new organizations within C
isco
* Develop/ Conduct training materials and administer training to new employees a
nd new organizations
* Collaborate with Cisco IT PMs and staff to develop SOWs, monitor SOW progress,
analyze and execute change requests and aid in issue resolution.
* Serve as "Relationship Manager" for Cisco's IT portfolio, interacting with Cis
co PMs, Financial Analysts (FA), and organization's Point of Contact (POC).
* Assist client PMs in developing Statement of Work documents (SOWs) to ensure c
ontent is properly defined including, project scope, definition, associated deli
verables and due dates, supplier responsibilities, and compensation terms by del
iverable/milestone.
* Assist PMs with strategic placement and utilization of their contingent workfo
rce. To include mentoring of managed project methodology / process / and lifecy
cle both for Cisco and their suppliers.
* Responsible for price negotiation during sole sourcing supplier engagements
* Responsible for price negotiation during competitive bid events. Coordinate b
ids and counter-bids with suppliers as appropriate.
* Manage escalation process to resolve disagreements regarding deliverable compl
etion, payment approval, etc.
* Mentor project coordinators and project teams on best practices, tools and tec
hniques
* Identify areas of improvement to result in a cost avoidance for both client an
d vendors
* Participate in supplier management and evaluations to assess and advance suppl
iers partnership
* Ensure supplier adherence to policy, procedures and rate cards
* Strategic planning for the advancement of supplier relationships
* Advocate for the program practices
Rose International, Inc. 01/08 - 11/09
Sourcing Manager - Procurement & Supply on-site @ Kaiser Permanente
* Drafted and negotiated contract / SOW business terms and conditions
* Provided synopsis of the contract and those provisions the contract owner shou
ld be aware of to effectively manager the contract and supplier
* Provided expertise on contracting knowledge to functional areas by mediating a
nd advising contract owners on any contract issues
* Created / Organized RFPs (eSourcing, Kaiser's RFP Procurement Tool)
* Negotiated contract terms and conditions with the assistance as may be require
d from Kaiser Legal Department
* Facilitated / negotiated escalations to the appropriate client contact (Legal,
Purchasing, Risk, HR, Security) in a timely and professional fashion
* Conducted competitive bid events and supplier evaluations
* Managed tasks required to provide a structured process for acquiring technolog
y products and services ensuring consistency in supplier selection including qua
lification of suppliers through a due diligence process of financial and other e
vidence of suppliers' viability
* Clarified content of SOW with Supplier / Manager and re-negotiate rates, expen
ses, necessary changes, etc.
* Client relationship management (leading internal and external)
* Educated/Instructed/Coordinated/Clarified Kaiser's Contract / SOW / Change Ord
ers/ Amendments / Compliance Policies and Procedures for Kaiser Managers and Sup
pliers
Ensemble Chimes Global 02/07 - 01/08
Consulting Services Program Manager on-site @ Kaiser Permanente
* Day-to-day management of Consulting Services Program for KP-IT
* Consistently executed sound judgment in dealing with suppliers, managers and s
ponsorship and thereby increasing the overall credibility of Program
* Organized / creation of RFPs for the Staff Augmentation Program (Frictionless,
Kaiser's RFP Procurement Tool)
* Participated in competitive bid events and supplier evaluations
* Participated in conversation of the Approved Purchasing Channel APC Conversion
- SOW / Consulting SVC Pay Agent
* Client relationship management (leading internal and external)
* Engaged in Business Development initiatives
* Issued / negotiated modifications to the Ensemble Chimes and / or Kaiser Agree
ment with suppliers
* Discussed options of sending out RFP for competitive pricing and additional se
lections
* Clarified content of SOW with Supplier / Manager and re-negotiate rates, expen
ses, necessary changes, etc
* Pro-active process and document improvement
* Oversaw vetting of suppliers /vendors and stayed current with ongoing process
& negotiations
* Coordinated Training Sessions and provided training
* Educated compliance on all projects
* Requested On-boarding documents & various project information
* Created SOWs, Change Request, Amendments, and Agreements
* Ensured Kaiser was protected contractually by making sure all parameters and s
tipulations within the SOW were consistent with the Kaiser's guidelines
* Monitored lifecycle of SOWs / funding
* Reviewed / Advised / Negotiated / Requested Information & Approvals for SOWs a
nd Agreements
* Established processes and procedures improvement methodology to create, change
and update policies
* Enforced adherence to Kaiser standards
* Liaison between Suppliers and Ensemble Chimes Global Legal Council during cont
ract negotiations
* Ensured executive management approvals were obtained in a timely manner
* Resolution and identification of problems, determining root cause and setting
prioritization of issues having multiple and inter-related deliverables
* Advised and evaluated Consulting Program
* Monitored / Evaluated SOWs to ensure they were categorized correctly and route
d to the appropriate program
PrO Unlimited 09/99 - 02/07
SR. Compliance Specialist on-site @ Sun Microsystems
* Managed PrO Unlimited's Compliance Program
* Client relationship management (leading internal and external)
* Facilitated / negotiated escalations to the appropriate client contact (Legal,
Purchasing, Risk, HR, Security) in a timely and professional fashion
* Ensured that team is following day-to-day procedures so that operation functio
ns efficiently
* Designed and maintained "Standard Operating Procedures" manual to ensure the i
nformation is consistently updated for use at any time should back up support be
required
* Designed compliance process in tandem with implementation teams, including tra
ining sessions, processes, documentation, file set up and other crucial function
ality of compliance
* Identified and recommend solutions to senior management of challenges and poss
ible conflicts between new client practices or policy and PrO Compliance policie
s
* Acted as the liaison between the client requestor and the Compliance Specialis
t, focus on relationship management
* Acted as the "on the job instructor", resource and mentor to team members
* Provided education on Compliance to the client as needed
* Ensured team members are meeting all deliverables outlined in the 'Scope of Wo
rk'
* Engaged in Business Development initiatives
* Issued / negotiated modifications to the Consultant Consolidation Agreement wi
th supplier
(10/02 - 04/05)
Lead Compliance Specialist on-site @ PeopleSoft
* Managed PrO's Compliance Program
* Organized and facilitated promotional and training campaign throughout PeopleS
oft to create awareness of PrO's Compliance Program
* Initiated conflict resolution
* Developed ongoing relationships with all levels of PeopleSoft management
* Supervised team member
(09/99 - 10/02)
Client Services Coordinator on-site @ Apple Computers
* Managed on-site Contingent Workforce Management Program
* Conducted orientation and was first point of contact for newly hired contingen
t workers
* Screened independent consultants / businesses to identify potential compliance
/ misclassification risk to Apple
* Made recommendations to Apple HR contacts as to the safe engagement of these i
ndependents
* Interfaced with various Apple departments in regards to contingent workforce i
ssues / risks / legality / tax law compliance.
* Created and maintained standard operating manual for the on-site program to fa
cilitate cross training
* Monitored account status and initiated conflict resolution
* Identified and exploit new business development opportunities within Apple
* Trained, developed and managed campaign throughout Apple to maintain and creat
e awareness of PrO's Contingent Program
* Identified and resolved employee relations issues to ensure that they were don
e in a timeliness matter and adherence to the appropriate law ands regulations
* Prepared and presented Quarterly Business Reviews to the client

EDUCATION
University of Phoenix - San Jose, CA (10/2000)
Bachelor of Science, Marketing