Forward-thinking, solution-oriented Sales and Business Development Executive who combines customer-driven sales strategies with persuasive relationship building and in-de pth market analysis to consistently increase revenue and client satisfaction. Innovative change manager and collaborator adept at designing sales organizations that optimize resources and increase prod uctivity and market share. Passionate about mentoring and coaching sales teams for maximum pe rformance. Key accomplishments include: * Increased sales 20% within one year of joining firm through client segmentatio n. * Exceeded sales goals by 9% within first seven months of assuming position. * Increased national market share from 55% to 62%. * Achieved 96% client satisfaction and 98% client retention. Seeking to increase a company's profit and market share through aligning solutions and resources with customer needs. Skills that Expand Market Penetration * Executive Sales Leadership * Strategy Development * Sales Forecasting * Sales Process Development * Market Research and Analysis * Consultative Selling * Sales Team Optimization * Customer Satisfaction Management * Customer Segmentation * Business Integration * Strategic Alliance Development * Leadership Modeling Leveraging Relationships and Resources to Increase Revenue The Beryl Companies, Bedford, TX - Leading provider of outsourced call center se rvices to healthcare organizations. SENIOR VICE PRESIDENT, MARKET DEVELOPMENT 2008 - present Beryl, who had achieved market dominance on reputation and word-of-mouth marketi ng alone, needed a stronger sales organization to more actively sell its services once the economy began declining. Identify and develop business opportunities for national growth. Lead outside sa les organization and account management teams in achieving sales, client satisfaction and client retention go als. * Increased sales 20% within one year of joining firm through client segmentatio n. * Grew inside sales by 100% through a new sales and account management platform. * Achieved 96% client satisfaction and 98% client retention. * Generated thirteen major contract renewals as of YTD 2010. * Maintained EBITDA of more than 20%. Health Trust Purchasing Group, Brentwood, TN - Group purchasing organization sup porting nearly 1,400 not-for-profit and for-profit acute care facilities. VICE PRESIDENT, REGIONAL SALES 2006 - 2008 Health Trust, established by Hospital Corporation of America (HCA) to sell servi ces to non-HCA providers, brought on several regional VPs to capture new markets. Created and implemented multi-year sales plan. Prospected and built C-level rela tionships that increased account penetration, revenue growth and customer satisfaction. Assisted marketing with s ales collateral development and trade show participation. * Developed pipeline representing $200M in new business. * Closed business on 25% of pipeline. * Completed multiple requests for proposals. GROWING RELATIONSHIPS INTO PROFIT Linda L. Knox Page 2 Cardinal Health, Dublin, OH - Fortune 17 company that improves the cost-effectiv eness of healthcare. VICE PRESIDENT, INTEGRATED SOLUTIONS 2004 - 2006 Company consolidated its solutions into two groups - Clinical Solutions and Supp ly Chain Solutions. Needed leadership to articulate value proposition and oversee market penetration of the two groups. Fostered relationships with C-suite executives and was accountable for $200M in annual sales for six integrated delivery networks (IDN). Matrix-managed 27 sales consultants in expanding opport unities for Clinical Solutions and Supply Chain Solutions within current IDN clients. Designed and presented Integr ated Solutions proposals. * Exceeded sales goals by 9% within first seven months of assuming position. * Closed $200K of medical/surgical distribution business. * Presented four corporate agreements in first year (normally a 12 - 18 month cy cle for each). * Promoted from Corporate Solutions Vice President within one year of joining co mpany. VHA/Novation, Irving, TX - Supply contracting company for nearly 25,000 VHA and UHC healthcare member organizations to help manage and reduce supply costs. SENIOR VICE PRESIDENT, SERVICE DELIVERY 1998 - 2004 Novation, a new company formed by VHA and University HealthSystem Consortium (UH C) to negotiate contracts on behalf of their healthcare providers, needed national sales leadership. Key member of five-person executive team who established strategic direction for company. Built sales organization and managed national sales/service team of 150 in driving contract penetration in new and existing clients and in maintaining and improving member satisfaction. Accountable for $2 0B in annual sales and $16M in expenses. * Increased national market share from 55% to 62%. * Exceeded customer satisfaction goals. * Continuously surpassed sales/revenue/expense goals. * Promoted three times while at company. VP OF SUPPLY CHAIN MANAGEMENT 1996 - 1998 Designed segmented sales model that aligned activities with customer-defined nee ds. Co-created and deployed sales and marketing plan. Developed a training and orientation program for all f ield sales positions. Increased customer satisfaction by 16.5%. Exceeded revenue goals. Additional VHA/Novation Positions: Division Director for Southeast Division 1987 - 1996 Account Manager (Florida Region) 1986 - 1987 Education Bachelor of Science, Business, University of Phoenix Professional Organizations Board member, The MedGroup The Sales Executive Council American College of Healthcare Executives (ACHE) Healthcare Financial Management Association (HFMA)