Cynthia L.

Lieberman
2645 E. Verbena Drive
Phoenix, AZ 85048
480-822-9078
cle7dd96@westpost.net
PROFESSIONAL SUMMARY
Looking for a long term position where I can utilize my skills in HR, Managemen
t, Customer Service, and General Administrative duties. Additionally. A position
that will allow for personal and professional growth into a more responsible po
sition. I adapt well to change and always possess a can do attitude. I am very c
omfortable working with any computer program and most office equipment.

EXPERIENCE

March 2008-September 2010

Proguard/Universal Protection Services
Operations Manager
As Operations Manager with ProGuard I was responsible for visiting clients on a
weekly basis insuring all needs were being met, contracts were updated and ECIs
were current. Setting new jobs and schedules into Winteam. Interviews, hiring a
nd training of all new hires as well as counseling and terms of all officers as
needed. In addition I was responsible for scheduling and payroll for 8,000 hours
.
Universal Protection purchased ProGuard in May 2010, with the change, client vis
its as well as the initial interviews and Job setups were distributed to others.
I currently am responsible for the following.
* Payroll, Scheduling, training, hiring, for over 7,145 guard hours.
* Overseeing 280 Security Professionals
* Setting up schedules for new accounts and specials
* Start up of new accounts
* Close down for accounts ending
* Site Manager meetings on a monthly basis
* Weekly audits of payroll and SAR review
June 2003 March 2008
Akal Security, Inc. Phoenix, Arizona
Branch Manager
Originally started as a Administrative Support to HR then was promoted to Train
ing and Compliance Coordinator then promoted to HR/Office Manager then as of Jul
y Acting Branch manager of the Phoenix, Sky Harbor and Tucson locations.
* Responsible for the complete administration of the office which includes pre-q
ualifying applicants, hiring, testing, training, completing entire personnel fi
le as well I-9 information, drug testing and completing background checks on all
new hire personnel. Other responsibilities include Risk management, EEOC compli
ance and Management, asset inventory, administration, client serving, rate & con
tract negotiations, financial integrity of the branch office and sub offices, i.
e. Sky harbor and Tucson. Supervising a staff of 500+, a fleet of vehicles cons
isting of 50 vehicles.
Jan. 2001 May 2003
Bank One Phoenix, Arizona
Lead Customer Service Representative
* Responsible for balancing and maintaining cash limits, assist customers and st
aff with their transactions, assist the merchants and sell services to prospects
 to include safety deposit & access, money orders, official checks, foreign draf
ts and transfer checks.. Other responsibilities included supervising the Client
Service Center, ATM Teller, Cash Dispenser Teller in addition to supervising th
e balance both of the machines. Training of new tellers, manage and maintain the
branch budget, Manage and conduct evaluations of personnel
Nov. 1999 Jan 2001
Wal mart Temp, Arizona
Customer Service Manager
* Responsible for and in charge of front end duties that included all registers,
customer service personnel, cashiers, stock personnel and security. Other dutie
s included assisting in all facets of training new personnel, trouble shoot thro
ugh out the store, verified and approved payroll, scheduling, and overtime of al
l personnel assigned. Assisted and provided customer service techniques to unrul
y customers.
Aug. 1999 Nov. 1999
Robinsons-May Tempe, Arizona
Sales Associate
* Responsible for sales and service to customers. Accountable to reach sal
es goals. Required to stock, inventory and price products as they are delivered.
Feb. 1996 Aug. 1999
Pinkerton Inc. Los Angeles, California.
Performed duties as Administrative Assistant, Credential Supervisor and Lead Su
pervisor for Special Events such as Emmy Awards, Peoples Choice Awards, Image Aw
ards and Academy Awards. Also assigned to work for a client facility Packard bel
l as the Administrative Security Assistant.
* Responsible for performing various tasks to include the preparation of crede
ntials for authorized personnel to enter secure areas at these events, Supervise
d a team of officers in designated locations such as Red carpet, Governors Ball,
and Media Center. Also provided Executive Protection to celebrities.
EDUCATION
* Hollywood High School General Study Holly
wood, California
* Van Nuys Community General Study Van N
uys, California
* Key Productivity HR/Mgmt Courses L.A.,
California
PROFICIENCIES
Installation and management of workstations in Lotus Notes, Win team, Windows,
Microsoft Applications including Word, Excel and Power Point environments
10 key instruments
ACHIEVEMENTS
Akal Training Certificate in Win team Advance Scheduling
Akal Training Certificate as a Akal Instructor for Training
Bank One Award for Customer Service
Bank One Award for Most Sales
References
Professional and Personal references available Upon Request