Isaiah Teran

1263 Robinson Ave Unit 22, San Diego, CA 92103

(619) 246-0478, itea0486@westpost.net

PROFILE
Operations / Human Resource / Marketing / Business Development / Management
Technical, Analytical, Proactive Leader, Strong Work Ethic, Integrity, Excellent
Interpersonal Skills
Results-oriented Operations Management professional with very strong leadership
abilities and a demonstrated record of accomplishments in streamlining operation
s, facilitating human resources functions in a highly diverse work environment,
and developing and maintaining relationships with key accounts and decision mak
ers. Superior computer skills. Bi-lingual English / Spanish.
* Skilled in analyzing training needs, team building, developing HR policies
* Experienced in preparing and presenting dynamic presentations to and for senio
r management
* Highly knowledgeable about preparation of the annual operating budget, program
and projections
* Proactive leader with expertise in developing improved techniques for monitori
ng and improving employee relations
* Organize monthly, quarterly, and annual reports as requested by CEO and Board
of Directors
* Strong interpersonal, supervision, administration and management skills
* Capable of overseeing all office systems and vendor relationships
* Proficient with computers; highly skilled with Microsoft Office; fluent with W
indows and MAC systems
EXPERIENCE
Chief Operations Officer / Director of Operations 2010- PRESENT
Reported to the CEO. Responsible for creating a variety of reports for producti
on trending, company policies, equal opportunity, statistical data analysis, sta
ffing, new employee orientation, personnel training, sale analysis, assessment o
f company trends, forecasting employee needs, and dissemination of data to all e
mployees.
* Designed and implemented the tracking programs of the company sales; Result:
Increased in sales by 20%
* Designed a new employee reception and integration program for a company; Resul
t: Increased employee moral and motivation, making it a fun and great company t
o work for
United States Army 1995-2009
US military has earned a worldwide reputation for superior training in leadershi
p, operations, and human resources management.
Chief Operations Officer, Master Sergeant of Operations, 2003-2009
Reports to the CEO Commanding Officer and EVP. Responsible for operational, hum
an resources and recruiting duties for a staff of 320 personnel and 30 civilian
staff members. Directs seven (7) different areas of operations, Equal Opportun
ity Representative, Sales Trainer, Class Presentation / Trainer, Special Project
Manager coordinator, Computer Technology Trainer and Physical Fitness expert.
Additional responsibilities include: Lecturing on Market Penetration, Advertisi
ng, Safety, Sales Presentations, Public Speaking, Logistics, Government Vehicle
Manager, IT Manager, Background Investigator, EMT level B, and coordinator for C
ivic Groups and Corporate Key Accounts, compensation / benefits analysis.
* Prepared dynamic PowerPoint presentations for the CEO to include achievements
and shortfalls through market analysis and statistical data; Result: Enhanced s
enior-manager morale
* Sourced contact and met with the Head of the City Council of Huntington Beach;
Result: Generated permission to advertise throughout the City of Huntington Be
ach to increase lead flow
* Designed and orchestrated a Special Event on the beach at Huntington Beach for
over 805 newly hired employees; Result: Enhanced and sustained level of enthus
iasm for their new employer
Teran, Isaiah (619) 246-0478 Page 2
* Took a huge amount of raw data involving various demographics to easy translat
ions; Result: Condensed data reduced processing time; presented outcome to the
CEO and EVP
* Conducted an analysis of demographics of customers and cultivated centers-of-i
nfluence; Result: Action Plans generated referrals which increased lead flow an
d sales
* Designed a simple systematic program to aid employees with follow-up with VIP
personnel and local business people; Result: Long lasting working relationships
with local business and referrals
* Developed a tracking mechanism to determine effectiveness of advertising dolla
rs; Result: Saved an average of 43% per month on advertising expenditures
* Sourced and developed relationship with Riverside Sheriff Departments HR Depar
tment; Result: A long-term business-to-business agreement / contract was develo
ped
* Developed techniques to control, monitor and follow-up in various operational
areas; Result: Increased production from 11% to 63% in two months
Director of Operations, 2001-2003
Reported to the COO. Responsible for organizational policies, equal opportunity
, statistical data analysis, personnel, staffing, new employee orientation, pers
onnel training, human resources hearings and investigations, assessment of compa
ny trends, forecasting employee needs, employee termination with outplacement or
relocation assistance, and dissemination of data to all employees.
* Designed and implemented the positive image of the company; Result: Employees
presented an outstanding image to the market place
* Developed a sales presentation for the graduating class of ITT University; Res
ult: Obtained interest to commit and closed 60% of the leads
* Executed remedial training for the bottom 30% of producers out of 320 employee
s; Result: 65% increased productivity and effectiveness
* Designed and conducted Train the Trainer sessions; Result: Enhanced the abili
ty of the Trainers to analyze, research, present and train employees
General Manager, 2000-2001
Reported to the Director of Operations. Responsible for attaining sales and con
tract quotas. Designed PowerPoint presentations and conducted meetings. Worked
closely with the VP Sales / Marketing on contract construction. Directed staff
ing and training. Managed relationship with VIPs. Controlled Advertising budge
t. Managed all office systems. Prepared monthly, quarterly, and annual reports
to the Director of Operations. Enforced Safety. Promoted company culture.
* Mentored and trained newly hired employee; Result: New employee was awarded t
he Top Producer for the Los Angeles Region out of 212
* Counseled an employee and his spouse who were experiencing severe marriage pro
blems; Result: Solved a communication problem; increased the employees performa
nce
* Conducted a census session to analyze employee morale issues and concerns; Res
ult: 20% of assigned employees achieved Top Producer status

EDUCATION
Bachelor of Science Degree, Columbia Southern University, Orange Beach, AL 2007
* Business Administration
* Human Resources concentration
* Marketing minor
Senior Leadership School, US Army 2008
* Coursework included: Public Speaking, Writing, Record Keeping, Advertising, Le
adership
Pierce College, Tacoma, WA 1998
* Emergency Medical Technician EMT