Debbie Sieh

9731 Appleridge
Houston, TX 77070
ds77cdc6@westpost.net
281.469.6341

Hello,
I am currently seeking a Technical Writing positiony where my skills and experie
nce can be utilized. In the years since I became a Technical Writer I have expec
ted my product to be an end user friendly document that will reduce calls to the
help desk. My experience in preparing documentation includes conceptual descrip
tions, step-by-step instructions, training materials, process instructions and c
ontext sensitive help.
As you will see on the attached resume, I have been a technical writer since 199
5 and have specialized in preparing end-user software documentation in both elec
tronic and hard copy formats. My degree in Technical Communication included a mi
nor in Computer Information Systems with programming courses through the C langu
age.
I also have 9 years of experience in the banking industry including all aspects
of monitoring operations. I concluded my career in banking as an Operations Offi
cer responsible for bookkeeping, wire transfer and fed funds investments and the
n returned to school to become a technical writer in the software industry.
Have you ever heard someway say that anyone can be a writer? In reality, profes
sional technical writing requires a specialized skill set and a variety of exper
iences in the work force. The answer to the problems that so many companies enco
unter is somewhere in the point that is missing in the existing documentation. T
hat statement seems a little silly but I have often found that documentation tha
t is not comprehensive enough leaves people a little frustrated and that my best
work is accomplished when I place myself in my useras shoes and think with them
. Companies that need documentation written often need someone who can accurate
ly describe multiple computer systems and work tasks. Combining my years of expe
rience in software development, in the professional workplace, and in banking op
erations provides a better picture of my qualifications.
I am willing to submit to a criminal background check and drug testing because I
would rather work in a sober, honest work environment. I would very much like
to speak with you about any documentation that you need written. I am willing to
relocate for a reliable job but I do have to ask for relocation and per diem ex
penses.
I would very much like to speak with you about any documentation or process inst
ructions that you need to have written. Please feel free to contact me at any ti
me.
Sincerely,
Debbie Sieh
Debbie Sieh
9731 Appleridge
Houston, TX 77070
ds77cdc6@westpost.net
281.469.6341
Resume of Qualifications
Award winning, experienced Technical Writer seeking a position where my skills a
nd experience can be utilized. I have strong writing skills with experience in t
he preparation of online help files, process instructions, training materials, a
nd end-user software documentation. In addition to writing skills, I also posses
s knowledge of style manuals, cascading style sheets, professional desktop publi
shing, and experience with graphics software suitable for software documentation
.
My degree in Technical Communication included a minor in Computer Information Sy
stems with courses in programming and mark up languages. This included Basic, P
ascal, C language, Web Programming, and HTML.
In addition to my education in technical writing and programming languages, I ha
ve experience with the following operating systems: Windows 95, 98, 2000 NT, Win
dows XP Professional, Vista and Vista Enterprise. I also have experience in work
ing on networked systems within a software environment using Windows NT and Wind
ows Server 2003.
I have experience with the following online help development systems: RoboHelp X
5, RoboHelp HTML, RoboHelp Classic, ForeHelp, Help Publisher, and HelpBreeze. I
have produced and published menu ready online help projects for professional sof
tware releases in WebHelp, HTML, and WinHelp formats. This includes several vers
ions of projects for three of the modules of HEAT (Call Logging, Alert Monitor,
and First Level Response), an online project for Schlage Locks, and several vers
ions of an online project for all of the modules for Companion Project Managemen
t.
My experience in producing documentation in hard copy (or book) format includes
experience with Adobe Pagemaker 6.5 and Microsoft Word (versions 95 through 2007
). Nearly all of these manuals ranged from 200 a" 350 pages, required profession
al desktop publishing skills, and included Tables of Contents, Indexes, and scre
enshots.
I also have extensive experience in working with the following software programs
: Adobe Acrobat, Acrobat Distiller, Adobe Photoshop, Microsoft FrontPage 2003, M
S Suite, Microsoft Access, Microsoft Project, Corel Draw, Paint Shop Pro (throug
h version 9), FullShot, Visio, Snapshot, WinZip, and Power Archiver.

Experience
GHG Corporation at
Shell Oil Company
Technical Writer 3
July 2010 a" Current
Employed on a temporary contract writing process instructions that combine multi
ple computer systems and work tasks. These work tasks include descriptions of fi
nancial systems and the Financial Analystas role in completing the tasks across
multiple systems. The documents are published in hard copy format in Word 2007
and viewable on an international basis.
Web Techno Solutions at the
American Bureau of Shipping, Houston, TX
Technical Writer
March 2008 a" July 2008
Employed on a temporary contract in the Information Systems department. The Amer
ican Bureau of Shipping utilizes a software product that tracks the tasks of the
ir organization including specifications about vessels and ports of call. My dut
ies included editing existing documentation for this product in both online and
hard copy formats.
IT Nexus at the Harris County Flood Control District, Houston, TX
Technical Writer
February 2007 a" May 2007
Employed on a temporary contract in the Information Systems department. The Harr
is County Flood Control District addresses the needs of the Houston/Harris Count
y area for flood control. Their Information Technology Department is responsible
for software to track the amount of flooding in the area as well as tracking th
e status of properties that have flooded and have been bought out by FEMA. My d
uties included various small projects about their software including a Troublesh
ooting Guide and a procedural manual about buying out flooded properties. This i
ncluded documentation for a flood control program.
TM Floyd & Company at
Companion Technologies, Columbia, SC
Technical Writer
May 2004 a" January 2007
Software Project: Companion Practice Management (Companion PM), versions 11.00 t
hrough 11.05 for Companion Technologies. During this time period, the software e
ngineering group converted the software into an "internet ready" format that com
pleted automated claims processing. At the end of version 11.05, Companion PM in
cluded 20 modules and an online help project that included 748 topics.
Companion PM is medical software that provides solutions for large and small med
ical practices. This includes the ability to book appointments, keep patient rec
ords, track accounts receivable, file insurance claims, report to government age
ncies, and collect outstanding balances in a database environment.
My duties included updating end-user documentation in hard copy format including
a full edit of existing documentation in Microsoft Word. I also wrote and prod
uced their menu ready online help in WebHelp format using RoboHelp X5.
FrontRange Solutions Inc., Colorado Springs, CO.
Technical Writer
March 2000 - April 2002
Software Project: HEAT, versions 3.0 through version 6.0. HEAT is help desk sof
tware that is operates in a database environment built to organize records of ca
lls into a help desk.
Duties included updating and publishing end-user (hard copy) documentation using
Adobe Pagemaker 6.5 for three of the modules. My duties included their premier
product "Call Logging" in both hard copy and online format. The hard copy, or
book, format was published in the same style as the documentation for Microsoft
known as "At a Glance". I was responsible for the online help projects for this
software product that connected to the help menu as well as field level help co
nnected to each screen. This job also included the conversion of their online he
lp into HTML format using RoboHelp HTML. During this time period, our documentat
ion group submitted our work to the Rocky Mountain Chapter of the Society of Tec
hnical Communication (STC). We received the "Best of Show" award during the comp
etition. I was responsible for the premier "Call Logging" project that earned th
is award. I also obtained status as a HEAT system administrator during my years
there.
Metamor/Comsys
Project Coordinator
March 1999 - October 1999
Project: Year 2000 compliance at WorldCom/MCI.
I worked as a Project Coordinator on a Year 2000 telecom compliance project on
existing equipment for WorldCom/MCI. This compliance project included researchin
g equipment that simply wouldnat work after the new year. This included contacti
ng clients and overseeing a staff of project coordinators who were working on th
e project. My months on this project included Project Management and telecom equ
ipment training and computer and in-house networks training.

Anderson Communication, Colorado Springs, CO.

Owner and Technical Writer
October 1995 - March 2000
During my first years in the technical writing industry, I was able to run a sma
ll independent business that produced software documentation. I was responsible
for all facets of running a small company as an independent contractor. Jobs inc
luded the preparation of training workbooks, professional desktop publishing, en
d-user documentation, and online help projects in the software industry. During
this time period, I wrote and published a menu ready WinHelp project for Schlage
Locks and also worked for FrontRange Solutions.
The Banking Industry
My first years of experience working were spent in the banking industry. Over th
e years, I worked in all areas of backroom operations including a position as Op
erations Officer responsible for bookkeeping, wire transfers, and settling the b
ankas cash position. I am still a bondable employee and able to take responsibil
ity for the movement and transfer of cash. In addition, I still possess the know
ledge and skill to take responsibility for accounting operations.
Education
Austin Community College, AAS Technical Communication
GPA 3.59, 1995
Recognized by inclusion in the Scholastic Leadership Role.
Various courses at the Colorado Technical University at Colorado Springs, CO. Ad
ditional education included professional writing courses, training in project ma
nagement, Robohelp, Photoshop, and web programming languages including Java, Per
l, HTML, and CGI.