Bryan A.

Harmsen
Engagement Manager / Lean Six Sigma Black Belt / MBA at IBM
+1-646-385-6843 bhf3829a@westpost.net New York, NY
::: Objective / Value Proposition :::
I am seeking a process transformation black belt, financial services business an
alyst, or senior service delivery manager opportunity in New York City or Jersey
City with a high performing organization. I offer technical, financial, and bu
siness strategy acumen to design and deliver complete solutions for a variety of
business challenges and drive improvements through implementation.
::: Specialties :::
MBA, Finance * ASQ Certified Six Sigma Black Belt * Project Management * Kaizen
* Process Analysis * Business Analysis * Process Re-engineering * Financial and
Statistical Analysis * Value Stream Mapping * Root Cause Analysis * Meeting Faci
litation * Requirements Development * Web Technology Development * Stakeholder A
nalysis * Communication Plans * Functional Deployment Maps * 5S Methodology * Pr
ofit & Loss Statements * Balance Sheet Analysis * Quickbooks Online Edition * PH
P Scripting * HTML coding * Business Case Preparation
::: Experience :::
International Business Machines
Jr Engagement Manager (Dubuque, IA) at IBM
April 2010 - Present
Lead Dubuque Implementation team in executing Lean Six Sigma methodology and IBM
's Global Delivery Framework (GDF) processes to transform IBM's Strategic Outsou
rcing offerings. Mentor Associate team members on GDF model and Lean Six Sigma a
nd review work products before executive presentations.
Corporate Service Corps (Polokwane, South Africa) at IBM
June 2010 - September 2010 (4 months)
The Corporate Service Corps (CSC) exposes high performance IBM employees to the
21st century context for doing business - emerging markets, global teaming, dive
rse cultures, working outside the traditional office, and increased societal exp
ectations for more responsible and sustainable business practices. Delivered op
erational process statistical analysis and predictive analytics education for th
e Small Enterprise Foundation of the Limpopo Province. Statistical analysis was
applied to identify leading indicators that allow identification of problem exe
cution areas before they impact the organization's key results.
GDF Implementation Team Associate (Dubuque, IA) at IBM
July 2009 - April 2010 (10 months)
Process Transformation Associate on the Implementation Team for IBM's new Dubuqu
e, Iowa Global Delivery Center. IBM's global delivery network incorporates cente
rs around the world and serves thousands of clients. Global delivery capabilitie
s help set IBM apart and allow us to deliver services seamlessly by harnessing I
BM infrastructure, processes, tools and skilled resources.
1 recommendation below
Process Transformation Consultant (New York, NY) at IBM
April 2007 - July 2009 (2 years 4 months)
Improved timeliness and quality of key IBM Strategic Outsourcing processes as pr
oject leader and Lean Six Sigma Black Belt. Process improvement projects and foc
us in solution design, proposal, and transition of IBM mega contract opportuniti
es.
1 recommendation below
Knowledge Management Consultant (Austin, TX / Denver, CO) at IBM
June 2004 - April 2007 (2 years 11 months)
Enabled delivery team success and efficiencies through custom intellectual asset
management systems enabling asset capture and reuse by thousands of practitione
rs.
Business Analyst - Workforce Management (Boulder, CO) at IBM
September 2003 - June 2004 (10 months)
Delivered optimal call center staff schedules for IBM's commercial outsourcing h
elpdesks. Developed proficiency in scheduling and queuing theory. Presented data
analysis and modeling for IBM call center management.
1 recommendation below
IT Director / 1st Line Manager (Denver, CO) at The Pinnacle Club
August 2002 - July 2003 (1 year)
Delivered wireless access setup, server/workstation maintenance, technical train
ing. Managed direct reports and delivered training.
::: Service :::
Comptroller, Colorado State University Chapter (Volunteer) at Sigma Phi Epsilon
January 2004 - August 2010 (6 years 8 months)
Oversight of $250K P&L and $1M in total assets for Sigma Phi Epsilon Colorado St
ate University Alumni and Undergraduate Chapter. Responsibilities include financ
ial statement preparation; budget planning sessions and undergraduate mentoring;
investment planning and forecasting for $1M capital expenditure project.
::: Education :::
University of Denver - Daniels College of Business
MBA, Finance, 2006 - 2007
Values Based Leadership * Data Analysis for Managers * Analyzing and Interpretin
g Accounting * Financial Statement Basics * Fundamentals of Finance * Financial
Investments and Markets * Financial Planning and Analysis * Capital Expenditure
Analysis * Financial Modeling * Emerging Technologies * Leadership and Organizat
ional Dynamics * Global Business Imperative * Strategic Marketing * Marketing Ma
nagement * Business Strategy
1 recommendation below
Colorado State University
BSc, Business Management, 1996 - 2001
Activities and Societies: Sigma Phi Epsilon Chapter President (2000), Lacrosse T
eam President (1999)
1 recommendation below
Fairport High School (New York)
Regents, 1993 - 1996
Activities and Societies: Varsity and JV Lacrosse (Team Captain)
::: Honors and Awards :::
2010 ASQ Six Sigma Black Belt Certification
2010 IBM Corporate Service Corps (Polokwane, South Africa)
2008 Top Rated IBM employee
2008 IBM Technical Leadership Exchange Global Conference
2000 Frank J. Ruck Leadership Institute (sigep.org/ruck)
::: Recommendations :::
GDF Implementation Team Associate
"Bryan is a diligent, conscientious, talented consultant. He takes his assignmen
ts very seriously and has an excellent track record for delivering projects on-t
ime and on-budget. Bryan has a unique ability to gain consensus from difficult c
lients and rally disparate groups to achieve goals as a team. He is a fast out
of the gate, a quick study, and possess an excellent combination of technical sk
ill, business acumen, and charm."
- Bill Duffy, LEAN Engagement Manager at IBM Integrated Technology Delivery, man
aged Bryan A. Harmsen indirectly at IBM
Process Transformation Consultant
"Bryan was the project lead or co-lead on some very critical projects for IBM Gl
obal Services. He did a superb job of leading professionally diverse teams, acro
ss corporations to develop and achieve common goals aimed improving or creating
existing processes. He is extremely personable and very easy to work with yet he
adjusts his leadership style according to the team's dynamics. This helped keep
things on track. In addition to his project leadership, Bryan's expertise in We
b 2.0 technology helped facilitate keeping the team on track once our face to fa
ce sessions were over. I
categorically recommend Bryan and welcome the opportunity to work with him again
."
- Kyle Burson, Manager, Technical Solutions Professionals for Strategic
Outsourcing at IBM, managed Bryan A. Harmsen indirectly at IBM
Business Analyst - Workforce Management
"Bryan was a key member of our staffing and scheduling team. He not only fulfill
ed his normal responsibilities but he also continually looked for ways to improv
e our systems and processes. He was a pleasure to work with and proved to be a r
eliable and invaluable member to the team. The team was responsible for rolling
out standardized services across North America so his ability to adapt and desir
e to find solutions to new problems was integral to our success."
- Isaac Greenlee, IT Director at Nelnet Education and Finance Planning, managed
Bryan A. Harmsen indirectly at IBM
Student at University of Denver - Daniels College of Business
"Bryan and I worked on a number of group projects together and attended a weeken
d team building exercise while MBA students at the University of Denver. Bryan i
mpressed me right away with his confidence and intelligence. He has a strong min
d and intellect, which he uses well. More notable about Bryan than these traits
is his work ethic. I've met few people in my life who work as diligently and tir
elessly as Bryan. He seems to have no limit to his work energy and ability to ma
nage multiple concurrent projects. Wherever Bryan works and contributes his team
members will benefit."
- Russ Evans, Vice President of Operations & Finance at Multimedia LED, studied
with Bryan A. Harmsen at University of Denver - Daniels College of Business
Colorado State University
"Bryan's business acumen and entrepreneurial spirit has always been evident. A t
rue professional through college and beyond, his business sense, ability to comm
unicate clearly, and drive to lead effectively all come second-nature to Bryan a
nd will continues to bring him success. I would recommend Bryan to anyone lookin
g for a truly well-rounded resource with outstanding business sense."
- Brett Foncannon, Senior Analyst BIS at Cherry Creek Schools, studied with Brya
n A. Harmsen at Colorado State University