Summary

Process-driven, detail-oriented professional with hard technical skills and audi

ting in both financial and IT settings. Hard technical skills include SQL SERVE
R database administration for versions 6.5, 7.0, 2000, 2005 with emphasis on usi
ng DTS for data transformation and migration. Word, Excel, Outlook, Powerpoint,
Windows XP and 2000, Access, Lotus Notes, AXYS, mainframe JCL and a wide array
of software and peripherals. Audit and business skills include Computer System
& Security Audit, Software Design & Security Analysis, Business Process Improvem
ent & Automation, Project Management, Application Conversion, and Training.
Professional Accomplishments
Process Improvement and Cost Reduction
Implemented simple communication change (with users) that resulted in the elimin
ation of more than $500,000 in printed reports annually.
Automated many manual processes. For example, report parameters were manually e
ntered for acquired banks being converted to corporate software systems. This p
rocess was reduced from approximately 80 hours to less than one hour by standard
izing job and report names and writing batch programs to model and update the da
tabase.
Changed reduction ratio on microfiche. This resulted in annual savings in exces
s of $200,000.
Developed on-line system to print customer confirmations. This replaced a labor
-intensive system of manually selecting lines of job control to select correct i
nputs and outputs. It was prone to error, required a high level of skill, and w
as frustrating for the user. The new system was executed by the administrative
staff and only required entering answers to a few simple questions such as date,
application and banking entity.
Developed programs using various report-writer software to provide management re
ports for tracking costs.
Project Management
Managed the outsourcing contract between CompanyX and outsourcing partner. This
contract provided all system support for the mainframe operating system.
Researched and documented year 2000 upgrade requirements for all operating syste
m components and equipment for the mainframe operating system. This involved d
eveloping an accurate inventory of all system software and equipment, working wi
th software and equipment vendors to determine compliance fixes, planning the te
sting and implementation of all required changes, communicating with users to en
sure that all regulatory testing requirements were completed and all errors reso
lved, and documenting the process for regulatory purposes and the Y2K Office. T
he result was a very smooth transition to the year 2000.
Internal Audit
Managed financial audits for bank branches and departments and prepared audit re
ports for Directors. This included updating audit program to reflect changing re
gulatory requirements and new business methods and technology. Worked with exte
rnal auditors to ensure appropriate requirements were met.
Managed application and operational audits for computer centers and prepared aud
it reports for Directors. This included updating audit program to include new a
nd changing technology and making recommendations for policy and standards impro
vements.
Developed software for reporting application exceptions, recalculating various i
tems such as interest charges and fees, and printing customer confirmations.
Updated departmental standards manual and audit program as needed.
Technical
Database Administrator performing administration services for multiple business
units using Microsoft SQL Server technology (6.5, 7.0, 2000, 2005). This inclu
ded enforcing security, ensuring backup and recovery protocols, troubleshooting
problems and system errors, tuning, installing and configuring new machines and
service packs.
Developed operating environment for SQL Server 7.0, including rewriting stored p
rocedures to manage system maintenance, developing and documenting procedures fo
r migrating databases from 6.5 to 7.0 and 2000, and developing standards and met
hods for importing and exporting data between other platforms and SQL Server.
Assisted developers in various aspects of application design, including performi
ng database reviews, optimizing queries and providing guidance in understanding
the use of development and production environments.
Provided data transformation for vendor supplied data and data migration using D
TS.
Developed conversion packages to convert and migrate data from old to new applic
ations.
Enforced best practices, change control and participated in Q/A testing and vali
dation.
Performed day-to-day system maintenance, researched and recommended system chang
es, planned, executed and documented upgrade testing for several system software
products.
Researched and recommended methods for handling new development.
Managed data aggregation for large financial advisory firm. This included daily
extraction, transformation and loading, maintenance to various interfaces and t
roubleshooting and required a fairly broad understanding of financial instrument
s and derivatives (stocks, options, bonds, etc.)
Training
Worked with contract programmers to define test, QA and production environments
and how to properly manage change.
Developed a training program for end users and trained hundreds of non-technical
employees at affiliated banks in using an electronic archival system instead of
printed reports.
Customer Support
Acted as liaison between users and programming staff at CompanyX and system supp
ort staff at outsourcing partner. Tracked and followed resolution of system pro
blems, assisted production support staff in resolving operations problems and ma
naged change request process from inception to completion.
Accounting
Performed staff accounting functions such as preparing journal entries, reportin
g and reconciliations.
Employment History
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Data Management Analyst
Process Improvement Engineer
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Database Administrator March, 2000 - September, 2003
Mainframe Computer Coordinator, June 1998 - February 2000
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Senior Analyst, 1990 - 1998
Senior Auditor, 1988-1990 and 1978 - 1983
Education
Western Michigan University, Kalamazoo, Mi.
Bachelor of Business Administration and Accountancy, April 1977
Graduated Magna Cum Laude.