Chester L.

Jenkins II
1320 River End Cove
Memphis, TN 38016
901-746-8629 - Home
917-710-3835 - Cell
http://www.linkedin.com/pub/chester-jenkins/14/602/2b
SUMMARY
Visionary Operations Executive with 10+ years of proven success in generating mu
ltimillion dollar revenue increases, high rates of profit growth, new business d
evelopment, and customer retention while effectively managing operations for max
imum efficiency. Proactive team leader and strategic change agent with ability t
o build business relationships and spearhead cross-functional collaboration. MBA
with strong communication, analytical and problem-solving skills.
CORE COMPETENCIES
* Customer - focused
* Mentor, coach and develop staff
* Capital budgeting
* LEAN and Six Sigma - Certified ISO 9000 Auditor
* Manufacturing/logistics/transportation operations
* Turnaround Specialist
* Union contract negotiation
PROFESSIONAL EXPERIENCE
NATIONAL EXPRESS CORPORATION/DURHAM SCHOOL SERVICES, LLC 2007 - 2010
North American subsidiary of National Express Group, UK, a multi-billion dollar
transportation provider.
Area General Manager - Memphis, TN (2010)
Responsible for the operational start up of the four year $25 million annual stu
dent transportation services contract for Memphis City Schools. Developed and im
plemented start up action plan for the budget and hiring of eleven staff and 455
hourly employees. Managed routing, safety, and maintenance. Led collective barg
aining contract negotiations efforts.
* Implemented an action plan to create key performance indicators for managing
and improving operational activities.
* Generated $350,000 profit in first 60 days of operation with 18.6% profit mar
gin which increased to 21.3% in October 2010.
Director/Area General Manager- Driver & Route Operations, Poughkeepsie, NY (2009
- 2010)
Responsible for overall management of New England regional operations consisting
of nine company customer service centers. Managed nine General Managers directl
y with responsibility for 1,366 employees indirectly and profit & loss accountab
ility for $50 million.
* Successfully implemented LEAN and Just in Time processes to improve overall o
perational efficiency by 22% and to reduce operating costs by over $1 million..
* Instituted a Performance Improvement Plan emphasizing route operating standar
ds and auditing route activity that reduced driver wages by 17% .
Director/Area General Manager Driver Operations, Poughkeepsie, NY (2008 - 2009)
Responsible for directing strategies, operational plans, processes, and procedur
es to provide support to 26 Managers, Driver Operations and 2, 200 drivers in ac
cordance with company directives. Accountable for operational performance and fi
nancial results for 4,500 unit fleet in Northeastern US.
 * Managed and supported Operations Managers in eight (8) states on budgeting, p
erformance management, training initiatives, profit and loss, labor relations, a
nd problem resolution.
* Managed regional Training and Operations budget of $50.5 million and generate
d annual revenue in excess of $125 million annually.
* Established and successfully implemented guidelines and procedures to reduce
overtime and vehicle fuel costs by 11% region wide.
* Successfully implemented LEAN and Total Quality Management principles..
General Manager -Operations , Trumbull, CT (2007 - 2008)
Responsible for the overall management of contract school bus transportation Cus
tomer Service Center in Connecticut. Directed five (5) year contract with Trumbu
ll Board of Education for home to school transportation of approximately 5, 500
students daily. Contract value in excess of $7 million annually. Operating budge
t of $1.5 million. Managed ninety-three (93) drivers with (5) direct reports inc
luding Safety & Training Manager, Operations Manager, Maintenance Manager, Trans
portation Dispatch, and Administrative Assistant.
* Implemented a fuel management program resulting in savings of $11, 000 per mo
nth in fuel costs.
* Created performance based incentive program which increased efficiency by 9.5
% in 3 months and saved over $12, 000 monthly in overtime costs and indirect wag
es.
* Implemented Continuous Process Improvement and 5S principles to improve proce
sses.
GAP, INC. - Fishkill, NY 2005 - 2007
Distribution Operations Supervisor
Responsible for the efficient distribution of Old Navy merchandise to approximat
ely 340 Old Navy stores in a timely, cost efficient manner. Managed seventy (70)
employees including Assistant Supervisors and Lead Associates in the sorting an
d picking process. Administered budget.
* Led project to develop and implement Kanban and Just In Time (JIT) system to
reduce corrugated carton expenditures with realized annual savings of $125, 000.
* Increased productivity by 9% within five (5) months after instituting stronge
r performance management expectations and implementing Cell based workgroup conc
epts.
COX TARGET MEDIA, INC. - Largo, FL 2002 - 2005
Inserting Production Supervisor (2004 - 2005)
Promoted by corporate office to support seamless transition to company's new $20
0 million manufacturing facility in St. Petersburg, Florida. Responsible for the
safety, supervision, management, and performance of 139 employees in the develo
pment of Valpak direct marketing materials.
* Increased productivity by 24% in 2004-2005 by implementing new performance st
andards and instituting metrics tracking.
* Reduced departmental waste and re-print costs by establishing a JIT methodolo
gy standard and inspection during processing procedures.
* Implemented cost reduction measures and procedures to increase productivity b
y 11% while reducing overtime and basic labor costs by 14%.
GIS (Geodemographic Information Services) Manager (2004)
Responsible for the management of the Geodemographic Information Services as a p
art of the Marketing Research group with staff of five (5) GIS Specialists and o
ne (1) GIS Administrator. Responsible for developing the GIS staff, databases, p
roducts, services, budgets, and providing all mapping and demographic reporting
services for Cox Target (Valpak) sales network.
Production Supervisor - Elm City, NC (2002 - 2004)
Responsible for the overall safety, supervision, management, and performance of
122 employees in the development of Valpak direct marketing materials and other
contract direct mail programs.
* Increased productivity by 19% and reduced absenteeism by 21% by implementing
LEAN management principles and creating employee incentive programs for attendan
ce and production.
DRAKA ELEVATOR PRODUCTS, INC. - Rocky Mount, NC 2000 - 2001
Production Supervisor
Responsible for the overall supervision, management, and safety of 28 people in
the production of elevator Traveling, Hoistway, and Compensating cable. Met prod
uction specifications within budget parameters on schedule.
CSX TRANSPORTATION - Rocky Mount, NC 1990 - 2000
Operations Manager/Yardmaster (1997 - 2000)
Responsible for the general management, supervision, and safety of all Railroad
personnel within rail facility for the operation of inbound and outbound freight
trains. Supervised staff of 60 in Transportation, Mechanical, and Engineering d
epartments.
Account Executive - Sea-Land Service Division, Elizabeth, NJ (1990 - 1997)
Responsible for sale of ocean transportation services to Fortune 500 companies f
or the Atlantic Division on an import and export basis between the U.S. and Euro
pe for this division of CSX Corporation.
* Increased sales in territory by 18% over two year period.
SUN REFINING AND MARKETING COMPANY, - Philadelphia, PA 1985 - 1990
(Division of Sunoco Oil Company)
Area Manager
Responsible for the management of industrial lubricants sales in Northeast regio
n of the US. Increased regional revenues and profit margins consistently while r
educing expenses.
* Discovered a new market for high viscosity naphthenic lubricants and develope
d industry specifications.
* Increased territory sales by 20% in two years.
EDUCATION
Master of Business Administration in Management, University of Phoenix, 2011
Bachelor of Arts in Political Science, North Carolina A&T State University, Gree
nsboro, NC, 1982