Donna Pond

212.741.3667
dp150213@westpost.net
Qualifications
LEARNING AND DEVELOPMENT CONSULTANT - INSTRUCTIONAL DESIGNER - CONTENT DEVELOPER
- eLEARNING AUTHOR - SYSTEMS TRAINER - DOCUMENTER - TECHNICAL WRITER - EDITOR -
PROCESS DESIGNER - INTERNAL COMMUNICATION SPECIALIST - TRAINING ADMINISTRATOR -
PROJECT MANAGER...
Experienced consultant seeks contract or temporary employment opportunities to:
* Facilitate system implementations with training, documentation, process and co
mmunications programs
* Support end users of ERP applications (Oracle, PeopleSoft) and proprietary bus
iness systems at all levels from associates to senior management
* Apply experience from many different engagements across numerous industries an
d business functions, domestic and global
* Customize blended learning solutions to fit a client's specific needs in
meeting business requirements, timeframes and budgets
Professional Experience
Usertech/Canterbury (1986 - 2008) Senior Learning Consultant
* Served over fifty clients, including many Fortune 500 companies, higher
education and government; requested by name for repeat engagements by clients, s
uch as MetLife, Citigroup and Rohm and Haas
* Managed over twenty complex projects from ERP applications (primarily human re
sources, position management, benefits, payroll, inventory(to customer relations
hip, point-of-sale, reservations, credit card, employee portal and expert system
s
* Led projects requiring one to 20 resources producing deliverables for
instructor-led training, web-based training, distance learning, paper and
online documentation, train-the-trainer programs, internal communications, and
for unique needs, such as glossaries, posters and games
* Produced deliverables for all project phases: project planning, needs
analysis, design, development, testing, training administration, training
delivery, evaluation and remediation
* Added value to projects with real-world experience in human resources,
benefits and payroll; added professional expertise in curriculum design, user
test scripting, training delivery and soft skills, including adult leaning
theory, writing, editing and presentation skills
* Solved the unique challenges of multi-national, multi-cultural, multi-
department projects at World Bank, Citigroup, Saatchi & Saatchi, Coca Cola, In
ter-Continental Hotels and others

Representative Consulting Engagements

Citigroup
Basel II corporate regulatory implementation: Authored global communications pla
n; set up communications infrastructure across 100 countries; standardized termi
nology with Basel II glossary; managed training vendors; developed five-hour mod
ular, web-based Citi Basel II Overview course
PeopleSoft EPM-based corporate financial reporting system: Authored 23 test scr
ipts executed by 1500 global users through nine test cycles; developed user trai
ning cross-referenced to test scripts; authored daily update bulletins to global
audience; authored user business requirements for ad hoc reporting application
Alcoa
Time and attendance systems: Designed corporate communications program to addre
ss plant timekeeping and payroll issues; implemented three-plant pilot program t
o increase supervisor and employee awareness; developed communications and tools
to implement program at all domestic locations
Saatchi & Saatchi
Employee portal implementation: Created and delivered customized PC- and Mac-bas
ed classroom and distance learning training for portal administrators and employ
ees; implemented continuing train-the-trainer program; evaluated document manage
ment application and created new workable processes; developed tools and trained
client to manage global training administration tasks
A&P Supermarkets
Oracle 11i HRMS and financial applications: Analyzed user support requirements;
developed and delivered management overview and introduction to new charts of ac
counts; designed training database; developed train-the-trainer program; wrote a
nd piloted US and Canada benefits training and online help
Additional Clients [More clients and engagement details available on request.]
San Diego County - Oracle 11i inventory application
MetLife - PeopleSoft human resources, benefits, payroll, position management, ti
me and labor, table maintenance, reporting (project manager)
Polo Ralph Lauren - Retail store point-of-sale application (project manager)
Marsh & McLennan - Corporate expense application
Goldman Sachs - Relationship management application (project manager)
SIAC - Skill remediation - PeopleSoft human resources applications
World Bank - HR/Benefits knowledge base application (project manager)
Coca Cola - PeopleSoft human resources, benefits, payroll (project manager)
Medco - Customer service and prescription fulfillment application (project manag
er)
Altria - Employee benefits and information kiosks (project manager)

Personal Details
Employment
2008 - Present Training and Communications Consultant
1986 - 2007 Usertech/Canterbury: Senior Learning Consultant
1980 - 1986 - A.H.R.D. Associates, Inc: Training Consultant
- Independent Consultant
Prior Retail department store and specialty bookstore chains: Human Re
sources - compensation, performance evaluation, information technology
interface, organizational research, benefits
administration, labor relations;
Consumer Affairs
Interests
Innovative cooking, travel, classical music, competitive ballroom dancing, hikin
g and canoeing, photography
Education
Cornell University: Bachelor of Science, Industrial and Labor Relations