Dennis Holmes

________________________________________
281-734-0051 4910 Pleasant Plains Drive
dhfd7804@westpost.net Friendswood, TX 77546
MANAGER * PURCHASING * WAREHOUSE
Career Summary
15+ years of experience in business management, budget preparation, financial an
alysis and management, profit and loss responsibility, sales and sales forecasti
ng, strategic planning, customer service, employee supervision and development,
warehouse, inventory, vendor relations, and related administrative duties. Well-
developed communication skills demonstrated through successful interaction with
customers and staff, production of detailed written sales and budget reports and
projections, and the ability to establish and maintain professional relationshi
ps. Proficient in the following software applications; MS Word, Excel and AS400.
Core Strengths includes:
* Supervision * Problem Resolution * Strategic Planning and Grow
th
* Inventory Planning & Control * Organizational Management * Safety Aware
ness / Training
* Documentation and Reporting * Coaching and Motivating Staff * Customer
Service and Retention
* Recruiting and Hiring Personnel * Regulatory Compliance * Quality Co
ntrol
Professional Experience
Recon Manager - Texas Hobby Auto Auction. Houston, TX 2003 - 2010
* Managed a team of 80+ in the Body, Mechanic, and Detail Shop including the L
ot Ops. Maintained and developed recon shop staff and their performance and tech
nical expertise by recruiting, selecting, and training employees by providing pr
ofessional educational opportunities.
* Worked with the Assistant General Manager in allocating the budget as it rel
ated to the reconditioning functions.
* Worked with Ford and Fleet Reps to ensure quality and billing was up to stan
dard.
* Purchased equipment, materials and supplies for the recon area and oversaw m
aintenance protection for the shop equipment.
* Scheduled the flow of vehicles to be processed through the shops.
* Counseled and reprimanded employees as necessary.
* Planned, monitored and evaluated job performance and conducted employee perf
ormance appraisals.
Operation Manager
* Promoted to Recon Manager to turn around the underperforming reconditioning
departments. Trained and managed 30-40 hourly and 80-100 in temporary labor week
ly.
* Interacted with Ford and Fleet reps, worked with AGM in preparing the budget
that related to the reconditioning function.
* Maintained daily attendance log, counseled and disciplined employees as need
ed.
* Conducted performance appraisals for employees.
* Reduced employee turn over, constructively handled difficult situations.
* Communicated to major account reps to ensure the company maintained the acco
unts.
* April 2003-December 2007 (Operations Manager)
Sales Consultant - Russell & Smith Ford. Houston, TX2002 - 2003
* Interacted with potential customers, in the new and used car sales departmen
t.
* Utilized customer service skills, making telemarketing calls, to attract bus
iness.
* Held 90% of gross on sold units.
* Reviewed own sales performance, aiming to meet or exceed targets.
* Maintained and developed relationships with existing customers, via telephon
e and email.
* Trained in and maintained excellent interpersonal and communication skills t
hat complement proven creative problem solving capabilities.
* Provided superior customer service and work quality while demonstrating atte
ntion to detail, flexibility and innovation in resolving problems. Possess effec
tive communications skills, and work well with others at all levels.
Detail Manager - Adesa Auction. Houston, TX 2000 - 2002
* Managed and supervised 15 hourly employees.
* Consistently able to obtain high productivity from employees.
* Successful record in management and production quality control.
* Supervised and trained employees in daily job responsibilities.
* Managed P&L, day-to-day operations, and inventory control.
Military Experience
Honorable Discharge - United States Army Reserve 1989 - 1992
Served Operation Desert Storm-Squad Leader
Light Wheel Vehicle Generator Mechanic - United States Army 1983 - 19
87
Accomplishments
? Effective management, technical, and supervisory skills.
? Demonstrated ability to meet the needs of patrons, dependable, hard working,
reliable, and punctual.
? Recognized for long hours, commitment to customers, and attention to detail,
professionalism, and follow-up.
? Use clear, concise communication skills in conjunction with organizational s
kills to perform daily duties.
? Commended for dedicated work ethic and rewarded by steady promotions and tra
ining in all aspects of work.
? Directed customer relations, sales promotions, supplies ordering and equipme
nt maintenance. Hired, trained and scheduled staff.
? Developed and implemented improved policies and procedures, resulting in imp
roved efficiency and productivity.
Education and Training
Continuing Education, 1996 - San Jacinto College, Pasadena, TX
Training - Customer Service, Leadership, CPR, Process Technician, computer and i
nternet literate, time management, performance assessment
H.S. Diploma, 1981
Green Oaks High School, Shreveport, LA
Awards of Excellence
* Chemical Process Technician
* Outstanding Performance in Recon
* Employee of the Month
* Leadership Fundamentals
Professional References
Available upon request