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CHRISTOPHER J.

CANARD
2908 Alisdale #204
Toledo, OH 43606
Cell: 734/272-5064
Twitter: ChrisCanard
LinkedIn: Chris.Canard@LinkedIn.com
cc101236e@westpost.net

PROFESSIONAL PROFILE:
Dynamic and focused professional with an academic background in Human Resources
and the strong desire and drive to cultivate the necessary skills to thrive in a
demanding and supportive business environment. Excellent communication and in
terpersonal skills with a customer service mind-set; able to establish genuine r
apport and interact with individuals and groups at all organizational levels. W
ell-honed analytical instincts with solid problem-solving strengths; possesses t
he resourcefulness to meet the demands in a human resource venue. Proficient in
Microsoft Word, Excel, and PowerPoint. Currently pursuing PHR Certification.
EDUCATION:
THE UNIVERSITY OF TOLEDO
Toledo, OH
Bachelor of Business Administration in Human Resource Management - 2009
PROFESSIONAL EXPERIENCE:
T-MOBILE
Toledo, OH
10/2008 - Present
Retail Sales Representative
Deliver excellent customer service through engaging customers, identifying their
needs, building trust, and offering the best solution to close the deal on purc
hases of wireless communication.
Train and serve as a mentor for new employees in their continuous learning of th
e products and best practices in customer service to improve their performance a
nd sales results.
Ensure that the store is organized showcasing the wireless merchandise and acces
sories as well as complete all price changes for sales and promotions.
Meet sales quotas to contribute to the revenue along with providing "top" access
ory sales and "top" Voice of the Customer (VOC) scores from surveys conducted by
the T-Mobile.
Elevate customer satisfaction through resolving issues immediately, work well wi
th all personalities and can handle difficult customers with diplomacy.
Build client relationships working extensively on the telephone and in person to
generate revenue and develop new business.
GRETCHEN FELLER, SURGEON
Monroe, MI
08/2008 - 12/2008
Human Resources Intern | Monroe Medical Building
Revised the Employee Handbook and updated with changes made in the laws, current
trends in Human Resources policies and procedures and managing issues with new
technologies.
Addressed changes in Human Resources strategies for the medical office, shared i
deas and thoughts about various issues and suggested some ways to make changes.
Completed all assignments with a high degree of quality workmanship and met time
sensitive deadlines.
CCANARDS PAINTING
Toledo, OH
2005 - 2009
Owner
Formulated the idea to start a painting business during the summer while attendi
ng college, developed the business plan and marketed to residential and commerci
al businesses such as Kenwood Garden Apartments.
Supervised and scheduled work for approximately six employees matching the jobs
to the appropriate painters, based upon their skill level and the requirements o
f the job.
Enhanced planning and cost management skills, as well as leadership abilities fr
om inception of each project through completion.
Developed strong customer relationships making sure that the customer was comple
tely satisfied with the workmanship and taking immediate corrective action steps
to resolve any issues.
DISH NETWORK
Toledo, OH
2004 - 2005
Sales Representative
Performed "cold calls" to sell products, assessed the customers needs and offere
d appropriate products, programming and promotions based off those needs.
Set a new company record attaining 18 sales in one day beating the former averag
e of three sales in a day.
Reviewed the work order for 100% accuracy to ensure that the sale was processed
correctly and services were delivered with a high degree of quality and customer
satisfaction.
Prepared monthly reports and assisted with other projects contributing to the gr
oup/team environment.
CEDAR POINT
Sandusky, OH
2002 - 2003
Ride Operations | Summer Seasonal
Recognized for work standards achieving "third in charge" position the first sum
mer of employment.
Ensured the safety and efficiency of the children and adult rides, clearly watch
ed the operations of the rides, communicated safety instructions, answered quest
ions, and assisted guests as they entered and exited the rides.
Scheduled employees work hours for proper coverage and tracked number of guests
on the rides.
PROFESSIONAL MEMBERSHIPS:
Member of Toledo Area Human Resource Association (TAHRA), 2010 to Present
Member of Society for Human Resource Management (SHRM), 2010 to Present

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