HOLY MARY INSTITUTE OF TECHNOLOGY

Bogaram (V), Keesara (M), R.R.Dist.501301.

Computer Science Engineering

Abstract of Mini Project

Title : E-Care

Submitted By :

B.Rohila Raj (08QH1A0541)

D.Anusha (08QH1A0504)

P.Uday Kumar (08QH1A0557)

TO

Mr. Bharat Kumar (Asst.Professor)

( Project Coordinator )

Department of Computer Science Engineering

ON

19th May,2011

Accepted / Rejected: Accepted / Rejected:

SIGNATURE OF THE COORDINATOR HEAD OF THE DEPARTMENT

(2010-2011)
 ABSTRACT

Introduction:
E-Care is customer care management system. E-Care is called as E-Desk or
Help Desk System. It is also called as Help Desk System because it tries to solve all the HD (help desk)
problems, which are coming from the users of E-Care. E-Care will take care of every request coming
from their users and try to solve and produce the solution of the particular request. E-Care will also
store the responses for the future use.

E-Care is for better advice and assistance to the people through the use of
computers and communication technology. With the individual's consent e-Care enables secure
information-sharing between professionals such as doctors, nurses, social workers and teachers in
public and voluntary agencies.This project mainly used to extend the business of the organizations
world wide. e-Care attempts to integrate all products and services of the organizations and provides the
automated held desk to the end users.

Existing System:

This project mainly deals with automating the task of the E-Care system that helps
many end-users to know the solutions for their request within no time. E-Care can be done manually
but there may be problems that have to be faced so, to overcome such problems we need to automate
the Help Desk System. If the system is maintaining the list of all the details of corporate users and
corporate clients manually it will take a lot of time to retrieve even single information such as retrieving
or deleting single information becomes very difficult task.

Proposed System:

The Proposed system is the one that is going to be automated, so that it is easy to
retrieve the responses from the system fastly and updating the details once the response or services are
provided to the end-users upon their request without any difficulty and saves time.
Software Requirements:

Presentation Layer : HTML and JavaScript

Network Layer : TCP/IP
Web Server Layer : Web logic 8.1 ,Tomcat
Technologies : Servlets
Language Specification : J2EE
Databases : Oracle 8i
Operating Systems : Windows 2000, Windows NT 4.0, Windows 9x

Hardware Requirements:
Processor : Pentium with 233MHz or better
RAM : 64MB RAM minimum (128MB RAM) recommended
Hard Disk : 20GB