MICHAEL SOCCI

168 Heritage Hill Road

New Canaan, CT 06840
203-550-5969
ms1047e4c@westpost.net
PROFESSIONAL SUMMARY
Proactive, resourceful manager with 14+ years experience
maintaining smooth operations at Norwalk and Stamford
Hospitals, US Postal Service and hospitality establishments.
Focused achiever, relentlessly striving to deliver top
results and consistently awarded with "Employee of the
Month/Year" honors. Business Management and Marketing
degree.
* Aggressively tackle every task with a positive attitude
and a sense of urgency.
* Continuously seek innovative ways to improve operation
productivity and efficiency.
* Strong team leader, skilled at hiring, training and
motivating staff to exceed quality, quantity and time
standards.
PROFESSIONAL EXPERIENCE
NORWALK HOSPITAL, Norwalk, CT; 05/2008 - Present
SUPERVISOR, SECURITY OPERATIONS; 2 years 7 months
Manage day-to-day security in a 328-bed, not-for-profit,
acute care teaching hospital with 500+ physicians and 2000+
health/support personnel. Perform hourly patrols and alarm
testing of camera and entrance control systems. Manage and
coordinate workflow of 10-25 staff and shift supervisors.
Work closely with hospital personnel and law enforcement to
maintain order and peace throughout hospital, grounds, gift
and coffee shop.
KEY ACCOMPLISHMENTS:
* Adequately staffed security force for special projects
and events, including $MM new construction, visits from high-
ranking officials and protection of valuables.
* Raised team morale by aligning individuals to positions
according to their strengths.
* Diffused situations with combative or hostile patients
as well as patient visitors.
* Identified dementia patient in lobby that was missing
from home for 2 days.
* Kept the maternity floor calm by going out to purchase
infant food in short supply.
* Often commended by hospital staff for going the extra
mile in diverse situations.
STAMFORD HOSPITAL, Stamford, CT; 05/2004 - 05/2008
SUPERVISOR, SECURITY; 4 years
Maintained safe work environment for staff, patients and
visitors in this 174-bed, not-for-profit, acute care
teaching hospital with 250+ physicians and 1000
health/support professionals. Performed hourly patrols and
delegated assignments to up to 10 employees.
KEY ACCOMPLISHMENTS:
* Skillfully explained hospital rules/regulations to
patients, facilitating cooperation.
* Thoroughly trained new hires on security operations,
problem resolution and customer relations.
UNITED STATES POSTAL SERVICE, Stamford, CT; 10/2002 -
04/2004
SUPERVISOR, MAIL HANDLING AND SECURITY; 1 year 6 months
Directed 20 personnel in the efficient processing,
distribution and forwarding of mail in main warehouse
servicing the State of Connecticut. Entrusted to secure the
building after hours.
MOR NIGHTLIFE, Stamford, CT; 09/1995 - 10/2003
MANAGER, SECURITY; 8 years 1 month
Hired, trained, led and empowered 25 personnel to provide
security in a 20,000 square foot dancing and drinking
establishment with 2 extra VIP rooms.
KEY ACCOMPLISHMENTS:
* Grew attendance from 300 to 900-1000 people nightly,
including celebrity clientele.
* Fostered a positive working environment with a spirit
of teamwork and accountability.
WESPORT NEWS AND VARIETY, Westport, CT; 06/1996 - 06/2001
OWNER AND BUSINESS MANAGER; 5 years
Ensured smooth daily operations in 2000 sq. ft. deli/market
generating $3000 weekly. Staffed, trained and managed 20
employees; maintained food and beverage inventory.
EDUCATION
Southern Connecticut University, New Haven, CT
AS, Business Management and Marketing, 1996