Contact: Marilyn at e-mail address: ms1062134@westpost.

net
SUMMARY OF QUALIFICATIONS
Over 25 years of Senior-Level Managerial Experience in Retail and Homecare Refer
ral Companies. Expertise in providing hands-on Leadership and Direction for Mark
eting/Sales, Sales Support, Customer Service, Purchasing and Budget Planning. N
egotiated major purchasing contracts and pricing, as well as developed and maint
ained effective business relationships at the highest levels. A Proven Manager,
skilled with a solid record of building people and profits.
PROFESSIONAL EXPERIENCE
2010 - Present Whitsyms Nurse Registry Delray Beach, FL.
Customer Service/Recruiting Manager
* Managed Recruiting and Customer Service Departments inclusive of five office l
ocations throughout the state of Florida.
Recruiting Department
* Managed and Train Recruiting Staff for qualifying and Recruiting Caregivers St
atewide. Attained in depth knowledge of the Florida State Rules and Regulations
governed by the Agency for Health Care Administration (AHCA). Responsibilities
included Screening applicants to ensure they met the statutory regulations esta
blished by the Agency for Health Care Administration.
* Responsible for ensuring all Caregiver Registrants profiles were compliant wit
h AHCA. Maintained all Independent Contractor files according to State Statues a
nd Regulations. Documented processed all communication data with Independent Co
ntractors into the Registry's data system and resolved any deficiencies and/or i
ssues in Registrants' files.
* Restructured and audited over 3000 Registrant files within a 6 month period.
* Conducted Weekly and Monthly Audits of C.N.A./H.H.A - L.P.N./ R.N. Caregivers
files.
* Responsible for providing a Weekly Report of all department/s work details to
CEO.
* Developed and enforced a Registration Procedures Manual to encourage consisten
ce throughout all offices.
* Provided support to all departments at corporate level and other 5 Satellite O
ffices.
Customer Service Department
* Managed, Trained Customer Service Techniques and Maintained the Call Center wi
thin the Customer Service Department for effective Communications.
* Managed and Monitored on a weekly basis the execution of approx. 3,100 inbound
/ outbound calls distributed through the Call Center.
* Developed Call Center Procedures Manual and Trained Phone Ethics and Response.
* Developed Marketing tools for effective Product Promotions, I. E. brochures, c
ards, inserts.
* Performed Effective Managerial Tasks through the use of: Soneto (Stratis), WN
R Call Queue, DocuWare, Virtual, E-Z filer, Visitrax, Publisher and Microsoft Co
mputer Software Programs.
2009 - 2010 Nordstrom Corp. Wellington Green, FL
Designer/Collectors Manager, Personal Touch Manager and Women's Active Manager
Designer/ Collectors and Personal Touch Departments
* Managed Two Departments: Collectors and Personal Touch: Re-established the Per
sonal Touch Customer Relationship Base Selling through One-on-One Designer Label
 Wardrobe Sales working closely with the Customer Relationship Manager to guaran
tee results.
* Taught and Coached New Hires with Personnel Training Classes "Selling is Servi
ce" to Increase and Promote Cross-Selling and Team-Selling throughout the Store.
* Gained Knowledge in Designer Brands and Fashion Forward - Style Trends to Bett
er Assist the Designer Fashion Conscious Customer.
* Merchandised Goods Performing Effective Managerial Tasks through Microsoft Off
ice Programming Computer Skills.
* Managed, and Coached a Successful Commission Sales Staff.
Women's Active Department
* Added Responsibilities Included Open Communications at Corporate Level with Re
gional and Corporate Buyers to Ensure the Best Assortment of Merchandise was all
ocated for the Store.
* Merchandise Floor Lay Out to Promote Profitable Business
* Trained and Managed a commissions Sales staff.
* Developed interactive promotional marketing techniques to ensure profitable ma
rgins.
* Awarded twice Nordstrom's highest recognition as the Regions' number 2 Sales P
rofit Department Manager and again the Regions' number 3 sales profit Department
Manger.
2006 - Present Sterling Fine Arts, Pompano Bch, FL
Corporate Executive Officer
* Responsibilities include attending Trade Shows Industry related.
* Participating in Company Directional decisions
1992 - 2008 Author and Motivational Speaker
Authored Six Books Titles (Biblically Founded Self- Improvement in Nature) 2 Tit
les Are Internationally Recognized (www.encouragingthoughts.org)
* Seminar Motivational Speaker and Customer Service Training and
Workshops
* Bilingual (Spanish and English)
* Over 15 years of Clerical and Office Management Experience
* Words per Min: 97
* Earned Doctorate in Ministry (Information Below)
1983 - 1992 JC Penney Corporation , San Juan, P. R., Madison, WI., Boynton Beach
, Fl.
Merchandising Manager / Buyer
Resibilities included traveling to various States in the USA as well as the Cari
bbean to perform Management Responsibilities.
* Regularly attended Trade Shows Industry Related, such as Gems in fine/fashion
Jewelry Design and Product.
* Elected Team Buyer Responsible for Boynton Beach Store Opening October 85'
* Increased volume from $810,000 to $1,800,000 in 5 years.
* Participated in District Advertising Team for the development of promotions an
d Marketing. (The district consisted of 14 stores in South Florida.)
* Responsible for 30 - 33% Merchandise Assortment Buys to better cater products
to the immediate Market thereby producing net-profit year-end gains at Store Lev
el and Corporate Levels.
* Performed Analysis of the Market to determine the cost of "markdowns" both ope
rational and promotional.
* Monitored Salary Costs, Markups, Sales Increases and Stock Positions to Achiev
e and maintain Impressive Sales Gains and profits.
* Managed And Trained A Successful Commission Sales Staff at home store level.

1979 - 1981 Journal of Commerce Newspaper, Seattle, WA.

Editor and Manager
* Established Office and Managed Editorial Staff
* Eliminated major data backlog existing at time of establishing the branch in 6
months
* Directed successful implementation of current statistical data of management s
ystems
* Maintained Communications with East Coast Offices
EDUCATION
Bernard M. Baruch College, New York City, N. Y.
Business Management and Marketing
Almeda University, Boise, ID.
(Awarded) Life Credits Doctorate of Philosophy with Major in Business Administra
tion
Brewer Christian Graduate School, Jacksonville, FL
Doctoral Degree in Ministry
Brewer Christian College, Jacksonville, FL.
Bachelors Degree in Religious Science, Masters Degree in Theology