Loveland, CO 80537 (970) 669-7025 (970) 593-8842 rnec6172@westpost.net
Customer Service Professional with over 16 years of business experience in the t
elecom, mortgage lending and manufacturing industries Skills Summary: * Over 16 years of various business experience in the telecom, mortgage lending and manufacturing industries. * 10 years of experience working in an account project management capacity for a n AT&T contractor specialized in installing local phone service. * 5 years experience working the accounting field performing various AR/AP and b illing functions. * Possess a background working in the mortgage industry in an Auditor/Junior Clo ser capacity dealing with loans up to $1M (3 years). * Possess a B.A., Business with a minor in Accounting. * Strong customer service skills and background to include extensive internal an d external customer phone interaction as well as working directly with vendors. * Skilled in performing various data entry functions. * Experienced working with various legal documents while in the mortgage field. Professional Experience: StarTek (Greeley, CO) 2000 - October 2010 Order Specialist An AT&T contractor specialized in installing local phone service with hundreds o f employees. * Provided businesses on coordinating the installation of local phone service in their offices (dealt with customers by email and phone). * Acted in an account project management capacity overseeing the installation of local phone services to businesses and to include working with various vendors. * Received order requests, reviewed and validated the accuracy of the informatio n (data entry). * Completed customer status calls at various stages of the work in progress. * Coordinated that orders were completed in the required time frame to include m onitoring orders for jeopardy status. * Coordinated and fixed billing issues using various client tools. * Received "excellent" ratings on a monthly basis from supervisor and consistent ly met monthly objectives. * Recipient of various customer service awards during tenure at the company.
Chase Manhattan Mortgage/Mellon Mortgage Company (Denver, CO) 1999 - 2000
Auditor/Junior Closer A retail and wholesale mortgage company specializing in FHA, conforming and non- conforming loan products. * Managed mortgage processing capacity providing administrative support for 50 t o 75 accounts per week. * Assisted with compiled and maintained logs and reports on daily and monthly ba sis. * Handled incoming and outgoing correspondence of various complexity levels. * Actively worked with personnel, supervisors and managers adhering to FHA guide lines and standards. * Prepared accurate loan packages and delivered to closing department. * Actively contributed to the department goals for loan volume through efficienc y, support and service strategy.
* Worked in a contract capacity through various temporary employment agencies as a loan representative with such companies such as: National Lender Service, Mat rix Financial Services, Weyerhaeuser Mortgage Co. * Responsible for the complete audit review of post-closing residential mortgage s loans for quality control. * Actively assisted in many areas of the company to include quality control, sti pulation clearing and special projects. * Assignments lasted from 6 months to 1 year. Previous Employment: Accounts Receivable Clerk, PARADE PACKAGING (Denver, CO) 1994-1996
Education and Training:
B.A., Business Administration, Columbia College (Denver, CO)
Military: Honorable Discharge Veteran, US Army No reserve commitment